Regional Operations Manager - South West Ontario

Company Description

Manitoulin Transport has the most extensive transportation network in North America, making it easy to provide dependable on-time delivery and faster transit times. Sustained by its 60 years experience, Manitoulin developed the transportation knowledge that is relied on and trusted by clients in various industries.

Job Description

Directs and coordinates activities of each terminal in their region to obtain optimum use of equipment, facilities and personnel by performing the following duties personally or through subordinate supervisors.

Principal Responsibilities – 40%

1. Ensure all terminals run in a profitable and efficient manner; this includes monitoring freight levels, reviewing terminal financials, and reviewing daily revenues and costs.

Customer Relations and Business Development – 15%

1. Address customer service issues, such as investigating service failures and claims, and develop and implement procedures to reduce problems and improve efficiency.
2. Work with sales personnel to ensure service standards are maintained, customer needs are recognized, and develop new business.

Management Activities – 20%

1. Collaborate with terminal/garage managers to ensure service standards are met, review exceptions, and resolve issues.
2. Confer and cooperate with other management personnel in formulating administrative and operational policies and procedures and implement and enforce them.
3. Carry out supervisory responsibilities in accordance with the organization's policies and applicable laws.

Human Resources – 25%

1. Address human resource issues, including performance appraisals, rewarding and disciplining employees, addressing grievances, and resolving complaints.
2. Support, counsel, train, and develop staff, including interviewing, hiring, and training employees; planning, assigning, and directing work.
3. Support, enforce, and model all Health, Safety & Environmental rules, policies, and procedures.
4. Promote environmental awareness related to this position, such as recycling and energy conservation measures.

Non-essential Duties And Responsibilities

1. Responsibilities could be altered as the company and the region grow.
2. Other duties may be assigned.
3. Travel is a requirement for this position.

Qualifications

To perform this job successfully, the individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Excellent written and oral communication skills
• Strong customer service and interpersonal skills
• Strong organizational and planning skills
• Superior time management and attention to detail
• Ability to supervise and manage several tasks and/or employees simultaneously to achieve organizational objectives
• Computer literate; working knowledge of Microsoft Office Suite and email.
• Recommended 5 years of previous operations experience with a multi-site organization
• Financial literacy with the ability to complete cost analysis and cost reduction
• Highly developed problem-solving and decision-making skills

Additional Information

What do we offer you?

• Bonus Eligibility
• Comprehensive Benefits Program
• Profit-Sharing Opportunities
• Rewarding Careers
• Opportunities for Growth and Advancement