Regional Operations Manager

With over 65 years of service, ServiceMaster Clean is a trusted leader for commercial cleaning. Every day more than 100,000 businesses worldwide depend on our commercial cleaning network to keep their workplaces clean and well maintained.

ServiceMaster Clean Mississauga is currently looking to hire Regional Operations Managers for our client located within the Brampton and Bolton areas.

As the Regional Operations Manager, you will be a key part in the execution of ServiceMaster Clean’s operational processes, with a focus on delivering outstanding results for our client. You will be responsible for managing the day-to-day services we provide at the regional level.

This includes managing customer relations and strict adherence to health and safety regulations.

DUTIES & RESPONSIBILITIES

The following is a list of the essential duties and responsibilities of this job. The tasks and the time spent performing each task may vary as business needs require. ServiceMaster Clean maintains the right to modify job duties and responsibilities at its discretion.

Business Management

1. Manage a team of Site Managers and their subordinates across designated locations.
2. Address and provide guidance on all operational concerns from site managers.
3. Serve as the first point of escalation for site-level client issues/concerns, escalating to the Regional Manager as required.
4. Perform regular (weekly) audits of all client locations, reporting results to the Regional Manager.
5. Evaluate and enforce (as appropriate) all ServiceMaster policies and processes.
6. Provide guidance and training on policies, practices, creative strategies, and corrective actions as needed.
7. Conduct formal investigations into all major incidents (Safety, HR, etc.) alongside senior site leadership, preparing final summaries/reports for regional management.
8. Work in tandem with site leadership to ensure completion of all Special Projects.
9. Communicate with external vendors for outsourcing supplies or services.
10. Draft, present, and implement approved new policies.
11. Monitor staffing and attendance levels across managed locations, working with the regional admin team and site leadership to address and resolve any staffing concerns.
12. Be on call as Tier 2 internal escalation point for all issues/concerns/incidents/emergencies.
13. Perform other duties as business needs require.

Administration

1. Manage departmental budgets including labour, supplies, and equipment.
2. Approve departmental payroll and reconcile labour costs with budgeted forecasts.
3. Maintain current customer and employee database and review every 6 months.
4. Oversee and maintain company policy, procedures, and forms.
5. Monitor and validate accuracy of billing and invoicing information, ensuring collections targets are being met by the accounts staff.
6. Oversee recruitment, hiring, progressive discipline, and terminations of employees.
7. Verify purchases made have prior approval as per established procedures.
8. Conduct semi-annual/periodic account reviews to analyze revenue and/or labour rates.
9. Prepare annual business unit operating budgets and business plans.
10. Perform other duties as may be assigned.

QUALIFICATIONS

To perform this job successfully, an individual must be able to perform each essential duty listed above satisfactorily. The requirements listed below are representative of the knowledge, skills, and abilities required. Employees who do not possess the requirements for a job at the time of hire are expected to attain the skills, knowledge, and abilities required within a specified period of time as agreed upon, in writing, with the Regional Manager. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Characteristic and Ability Requirements

1. Strong communication skills both written and verbal.
2. Excellent leadership and effective decision-making skills.
3. Ability to engage, motivate, and develop staff/crew to produce high levels of productivity.
4. Highly organized with attention to detail.
5. Demonstrated sound work ethics.
6. Proven ability to build and maintain strong working relationships.
7. Flexible, adaptable, and able to work effectively in a variety of settings.
8. Team player that fosters team-based learning.

Educational Requirements

Education Required: High school diploma is required. Degree or diploma in Operations/Business Management is preferred.

Work Experience Requirements

Work experience required: Minimum of three (3) years of managerial experience in an operations environment, preferably in cleaning and/or distribution.

Physical Requirements

This position requires a low level of physical exertion. Moderate intensity of sensory effort is required.

Working Conditions

There is a low risk of exposure to adverse working conditions. Time will be equally spent in an office environment and on site.

Compensation

The company offers competitive compensation packages, including:

- Annual Salary $55,000 - $65,000 (starting salary will be based upon skills and experience)

By joining ServiceMaster Clean, you will be part of an industry-leading company with over 65 years of expertise in Canada and opportunities from coast to coast. You'll be part of a talented network of employees with a shared vision. Our environment is a diverse community where successful people work together to achieve common goals.

We Are Experts and dominate the industry in scale and scope with an adaptable, extensive network that consistently delivers exceptional results.

We Are Committed to our customers and are guided in all we do by their needs.

We Are Complete and seek to provide exceptional service and engage in proactive behavior.

We Are Driven to pursue the highest standards and continuously improve in all aspects of our business.

We Are Steadfast and here for the long haul with consistent service that ensures ongoing customer satisfaction.

This franchise is independently owned and operated by a franchisee. Your application will go directly to the franchise, and all hiring decisions will be made by the management of this franchise. All inquiries about employment at this franchise should be made directly to the franchise location, and not to ServiceMaster of Canada Ltd.