Regional Director of Operations (14 month Contract)

THE OPPORTUNITY:

REGIONAL DIRECTOR OF OPERATIONS

REPORTS TO SENIOR VICE-PRESIDENT, OPERATIONS

THE COMPANY:

With over 100 hotels in our portfolio, representing 18 internationally recognized hotel brands, InnVest is the largest independent owner of hotels in Canada. InnVest’s portfolio is geographically diverse with hotels from Vancouver, BC to Corner Brook, NFLD but also experientially diverse from roadside inns to luxury urban properties.

At InnVest, our mission is simple – to deliver outstanding guest experiences and superior returns on quality hospitality investment. A career at InnVest will provide you with unrivalled opportunities and invaluable exposure to Canada’s largest independently-owned and operated hotel portfolio.

To learn more about InnVest Hotels, visit our website.

THE ROLE:

The Regional Director of Operations is responsible for effectively managing a portfolio of assets. Responsibilities include planning, organizing, directing, and overseeing all activities of the Operations, and the overall growth of GOP for each asset. The position is the primary contact for hotels within the portfolio for daily operations, sales and marketing, finance, human resources, product quality, capital and issue resolution.

ACTIVITIES:

1. Directly responsible for maximizing profits of each hotel by preparing budget, assisting hotel General Managers to reduce costs and maximizing top line revenue.
2. Regular travel to portfolio hotels required.
3. Oversee General Manager, customer service, hotel cleanliness and curb appeal.
4. Work with Regional Revenue Manager and Regional Director of Sales to improve market share.
5. Liaise with Regional Director of Sales on maintaining relationships with top five (5) regional accounts.
6. Review Profit and Loss statements with General Managers on a monthly basis.
7. Assist in negotiations of collective agreements; ensure process is fair and reasonable.
8. Assist with operational budgets and capital budgets.
9. Work with various hotel Brands to maximize relationships.
10. Responsible for accurate forecasts.
11. Analyze Hotel performance by developing targets and measuring against benchmarks.
12. Assist in developing and implementing strategies to constantly improve operations.
13. Communicate corporate goals and company vision to hotels.
14. Coach, train, develop, and conduct annual staff performance reviews.
15. Assist with special ad-hoc projects and initiatives, as assigned.

COMPETENCIES WE ARE SEEKING:

1. Academic/Education Requirements:
2. Bachelor’s degree or greater in Business Administration, Accounting, or related discipline.
3. Knowledge, Experience and Skills Requirements:
4. Multi-brand experience, 5+ years of Hotel General Manager experience.
5. Proven experience as Regional Director of Operations or equivalent position is considered a definite asset.
6. A proven track record and demonstrated emphasis on generating results over time.
7. Ability to lead multi-property management teams while collaborating with Regional Revenue and Sales teams to meet sales & revenue goals and achieve budgeted targets with effective management of financial accountabilities and operations management.
8. Experience with customer segmentation and revenue strategies.
9. A strong understanding of a hotel operating statement.
10. Personal and confident with the ability to persuade and challenge GMs and hotel senior management with skill and tact.
11. Ability to travel within Canada.
12. Leadership experience – leading and motivating teams of experienced and skilled personnel.
13. Highly proficient in MS Suite (Excel, Word, PowerPoint).
14. Able to work under pressure and meet strict deadlines.
15. Positive attitude towards and the ability to work in a team or independently, and able to deliver desired results.
16. Exceptional communication and strong interpersonal skills; innovative, resourceful and results-oriented.
17. Must be creative, possessing a high degree of professionalism and administrative skills.
18. Background in the development & execution of business, marketing, and sales plans.
19. Excellent oral & written professional communication skills.
20. Highly self-motivated and directed work ethic; keen attention to detail, proven analytical and problem-solving abilities.
21. Strong multi-tasking and time-management skill set; ability to effectively prioritize and execute sequential tasks in a highly pressurized work environment.
22. Highly adept customer service orientation.
23. Experience working with a positive attitude in a team-oriented, collaborative environment.

Mental Effort required to perform the job:

1. Frequent mental attentiveness and listening is required when dealing with Hotel Operations & Finance tasks.
2. Frequent mental effort is required in multi-tasking, handling interruptions, and/or Customer/Public/Manager queries, which require constant refocusing.
3. Frequent levels of concentration required for accuracy when dealing with Hotel Operations & Finance tasks and initiatives.

Physical Effort required to perform the job:

1. Continuously requires manual dexterity speed and hand/eye coordination for work at a computer.
2. Periodic lifting of computer hardware and administrative materials such as laptops, physical files, binders, etc.

Responsibility for Resources:

1. Responsible for work area.
2. Responsible for confidential Hotel Operations & Finance documents, equipment, and protocols related to the company.

Working Conditions:

1. Continuously working at a workstation assigned by the Manager.
2. Continuously working in a climate-controlled home office.
3. Occasionally travels to properties as required.
4. Frequent meetings (in-person, virtual) to discuss various Hotel Operations & Finance subject matter.
5. Regular working hours, as required.
6. Flexible working hours, as required.

InnVest is an inclusive employer. As part of InnVest’s commitment to accessibility, we will ensure equality by providing a selection process and work environment that is inclusive and barrier-free. Accommodation will be provided in accordance with the Ontario Human Rights Code. Any special accommodation needs required in order to allow applicants to participate in the recruitment process to their full potential can be arranged in advance by contacting InnVest to arrange practical and appropriate accommodation. We appreciate all applications; however, only those applicants selected for an interview will be contacted.

Benefits:

• Vacation & paid time off

Job Types:

• Full-time
• Fixed-Term (14-month maternity leave contract)

Schedule:

• Monday to Friday

Work Location:

• Remote-based

Expected start date:

• 2024-Dec-09