Regional Chief Privacy Officer - Toronto, Canada

Regional Chief Privacy Officer - Toronto, Canada

Flight Centre Travel Group (FCTG) is one of the world’s largest travel retailers and corporate travel managers. The company, which is headquartered in Brisbane, Australia has company-owned leisure and corporate travel business in 23 countries, spanning Australia, New Zealand, the Americas, Europe, the United Kingdom, South Africa, the United Arab Emirates and Asia. FCTG also operates a global corporate travel management network, which extends to more than 90 countries through company-owned businesses and independent licensees.

The Regional Chief Privacy Officer (CPO) role is a senior member of the global Privacy function, reporting into the Group Chief Privacy Officer. The successful candidate will have a strong privacy background, will develop and manage Flight Centre Travel Group's privacy management program across their region, and will be accountable for compliance within the region for all matters related to data protection.

The Regional CPO will coordinate with their counterpart CPOs in other regions and senior business stakeholders within their own region. They will also work with local complementary functions (e.g., Information Security, Legal, Enterprise Risk) to ensure compliance with applicable local and trans-national legislation, provide expert advice to the regional business in data privacy matters, respond to incidents, and drive change as required.

Key Responsibilities

• Follow directions of the Group CPO, and work with the Group CPO and other regional CPOs to develop, implement and maintain FCTG’s continuous data privacy program, privacy policies, procedures and documentation for the processing of personal data.
• Co-ordinate activities with appropriate members of the organisation (e.g., business leads, process owners, development teams, technology, legal, information security, enterprise risk, ethics and compliance, HR, etc.)
• Conduct regular compliance assessments to ensure that Flight Centre Travel Group's legal privacy requirements under applicable local laws are being met.
• Conduct vendor assessment and undertake due diligence processes as required to identify, quantify and address privacy concerns.
• Work with legal to review data privacy requirements within client contracts and ensure third-party suppliers' contracts meet FCTG privacy requirements.
• Support bid-writing teams in RFP responses in relation to data protection matters.
• Present to existing and potential corporate clients to address their privacy concerns.
• Lead the enterprise's response to privacy incidents and notify regulatory authorities of data breaches where required.
• Conduct or oversee privacy awareness campaigns, training and orientation for all employees, helping drive culture change where required.
• Report findings in a structural, transparent and business-relevant manner to regional SWOTs.
• Serve as the internal advisor to interpret privacy-policy-related questions. Work closely with the technology and development teams to anticipate/address privacy issues in new and existing systems and applications.

Experience & Qualifications

Required:

• Bachelor's degree or higher in business administration, law, finance, accounting, engineering, science and technology studies, IT or a related discipline or equivalent experience.
• Certified Information Privacy Professional (CIPP) for region of responsibility if available, and/or Certified Information Privacy Manager (CIPM).
• Five+ years of experience in privacy, data protection, privacy law, risk management, auditing and/or compliance.
• Detailed knowledge of regional privacy regimes.
• Knowledge of the privacy aspects of product development including privacy/security by design and default and data minimisation.
• Knowledge of international data transfer mechanisms (e.g., EU model clauses and/or Binding Corporate Rules).
• Experience or familiarity with governance, risk and compliance (GRC) methodologies.
• Strong analytical and problem resolution skills. Sound business judgment, with the ability to think strategically and give practical advice by balancing business needs with legal risks.
• Strong written and verbal communication skills, and the ability to work well with a diverse client base to articulate the importance of customer privacy.
• Ability to maintain documentation, records and archives in an orderly, transparent fashion.
• Willingness to travel as required.
• Being available for incident and emergency handling outside standard office hours, where necessary.
• Has the accessibility and ability to interface with, and gain the respect of, stakeholders at all levels and roles in the company.
• Is comfortable promoting privacy up and down the management chain, including audiences who have varying levels of familiarity with the topic.
• Can work independently, see what needs to be done and has the initiative to take ownership.
• Has good judgment, a sense of urgency and has demonstrated commitment to high standards of ethics, regulatory compliance, customer service and business integrity.
• Familiarity with cloud computing, online services, web and enterprise applications, and data analytics.
• Experience in ISO 27001, ISO 27701, NIST and/or PCI DSS.
• Prior experience with privacy in Retail or Corporate Travel Management Services and/or experience with privacy in internet or high-tech companies.

If this sounds like the opportunity you have been waiting for then APPLY NOW.

For this position, we anticipate offering an annual salary of $175,000- $215,000. Base salary is dependent on relevant factors, including experience, geographic location, and job requirements.

We thank all candidates for their interest; however, only those selected to continue in the process will be contacted.

Our number one philosophy? Our people. Flight Centre Travel Group’s promise is to provide an environment with equality of respect, dignity and opportunity for all our employees. We value an inclusive and supportive workplace which truly reflects the diversity of our society.

We are committed to providing a barrier-free pathway throughout our recruitment process. We welcome accommodation requests to make our hiring and onboarding experience as accessible as possible. Please advise us about accommodation needs at any point by contacting our Recruitment Team at fccareers@flightcentre.ca