Receptionist/Concierge - Regular Full Time (MVF RECO1 1.00) Villa Forum

Job Title: Receptionist

Job Location: Ontario Long Term Care Platform

Reporting Relationship: Business Manager

Complexity and Scope of the Position

Reports to the Business Manager. Under supervision, performs a variety of accounting functions, clerical and receptionist duties associated with the daily operation of an effective business office. Assists in maintaining a safe and secure environment for residents, visitors and other staff members. All duties are performed in the best interest of the residents and their families, and in accordance with Chartwell’s vision, mission and values statements.

Key Activities

Resident Relations:

1. Responds to resident or family member concerns and ensures appropriate action is taken within decision-making authority and/or brings to the attention of the Business Manager.

Budget & Financial:

1. Processes accounts payable and accounts receivable including verification of totals and coding as required.
2. Processes daily bank deposits for resident accounts receivable account.

Marketing & Occupancy:

1. Effectively communicates and interacts with residents, family members, visitors and volunteers in a courteous and professional manner.

Regulatory Compliance:

1. Conducts duties in accordance with Chartwell policies and procedures, as well as government regulations, laws and policies.
2. Understands and follows all health and safety policies and procedures. Works safely to reduce the risk of injury to self, other staff members and residents. Promptly reports all actual or potentially hazardous situations.
3. Maintains work station in a safe and orderly fashion.
4. Maintains confidentiality of residents’ personal information.

Operational & Administrative Systems:

1. Maintains department files and records, including correspondence, forms and routine office records and reports.
2. Receives incoming mail, coordinates distribution and processes outgoing mail.
3. Answers telephone and greets visitors. Responds to routine inquiries in person and by phone, relaying calls and messages to the appropriate personnel.

Other:

1. Performs other related duties as required.

Qualifications

Experience:

1. Previous experience working in a similar position required (including a working knowledge of office procedures and elementary bookkeeping).

Education:

1. Grade 12 Diploma or equivalent.
2. Post secondary education in a related field (e.g. Medical/Office Assistant) is considered an asset.

Skills & Abilities:

1. Excellent interpersonal and communication skills (both written and verbal).
2. Ability to work in a fast-paced environment.
3. Good organizational and time management skills.
4. Excellent customer service skills.
5. Ability to work independently and as part of a team.
6. Proficient in Microsoft Office, with a working knowledge of Excel and Word.

Special Requirements

1. Work is performed in an office environment with little or no exposure to disagreeable conditions or hazards.
2. Requires a low level of physical effort – alternating positions of walking, sitting, standing, movement of light objects and intermittent periods of keyboarding.
3. No special physical attributes are required to perform the work.
4. Constant mental stress associated with the performance of work due to time deadlines, organizing information, and interaction with other staff members and the public.
5. Occasional travel is required.
6. Must be prepared to respond to emergency situations.
7. Criminal Records Check and Vulnerable Persons Check.

Direct Reports

N/A

If you’re motivated by the privilege of serving our seniors with dignity, respect and compassion, come join us!