RBCM G2 - Visitor Experience Designer

Visitor Experience Designer
Learning and Engagement Division
Museum Operations Division
Full Time (3) & Part Time (1), Seasonal Opportunities
RBCM G2 (Seasonal)
Hourly Pay Rate: $22.35 – $24.75

The Royal BC Museum, which includes BC Archives and IMAX Victoria, is one of the oldest continually operating museums in Canada. A cultural centre of learning and research, it strives to broaden our understanding of British Columbia through collections, exhibits, outreach and community engagement.

The Learning and Engagement Department develops and delivers programs that enrich and change people’s lives by providing meaning and relevance through a variety of program opportunities. The department manages all aspects of visitor experience and is responsible for operationalizing RBCM’s Visitor Experience Strategy.

Under the general direction of the Learning and Engagement Program Developer, the Visitor Experience Designer prepares and performs activities that enhance the visitor experience during the summer season at the Royal BC Museum. In this role, the individual will assume storytelling roles and use dramatic interpretive techniques while roaming the surrounding areas of the galleries and the downtown area.

The Visitor Experience Designer will assess the orientation/welcome experience of visitors daily and work cooperatively with other ‘front of house’ departments to improve functions.

During the 2025 summer season, the Visitor Experience Designer will develop knowledge of core galleries and feature exhibitions, using interpretive skills to engage the public, self-guided school programs, and tour groups at various locations.

We seek candidates with post-secondary education and/or experience in theatre, hospitality, or tourism; experience in customer service and public speaking; and the ability to use personal skills creatively.

The ideal candidate will possess excellent communication skills and the ability to engage with diverse cultures. Proficiency in English and preferably one or more additional languages (Cantonese, French, Spanish, German, Japanese, Korean, Cambodian) is required.

Experience working with Indigenous communities or organizations in BC is preferred.

Throughout the position timeframe (May 1 – September 7), individuals must be available to work days, weekends, and holidays, and be flexible for on-call work. Applicants must meet eligibility requirements to work in Canada.

How to Apply:

Your application must clearly demonstrate how you meet the job requirements listed within the job profile. Please submit your resume and cover letter in pdf format by Monday, April 14, 2025, at 11:59 pm (PST) with the subject line: Last Name, First Name, RB2025-04 via email to: RBCMapplications@royalbcmuseum.bc.ca

Additional Information:

This position requires a Criminal Records Check under the BC Public Service Screening Policy. The Indigenous Applicant Advisory Service is available to applicants that self-identify as Indigenous seeking work in the BC Public Service.