Quality Service Analyst

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Quality Service Analyst
Community Living British Columbia
Thompson & Okanagan
Vernon, BC, CAN V1T 8G7

Closes in 12 days (Sun, 1 Dec)
Full-time • $71,772 to $76,071 annually

If you are looking for an opportunity to contribute your experience, knowledge and passion in a meaningful way, CLBC is the place for you!

Community Living British Columbia (CLBC) is a Crown corporation responsible for arranging supports and services for adults with developmental disabilities and their families. CLBC staff strive to advance the vision of Communities of belonging, lives with connection.

At CLBC, we are committed to fostering a diverse, equitable, inclusive, and accessible workplace. We encourage applications from all people with relevant skills, including women, Indigenous peoples, persons with disabilities, racialized people, and those who identify as 2SLGBTQ2+IA. For accommodation needs, please contact CLBCPeopleServices@gov.bc.ca at any stage of the hiring process.

The Role

As a Quality Service Analyst at CLBC, you are responsible for representing CLBC as the primary point of contact for service providers.

Accountabilities include:

• Developing service contracts or agreements and negotiating the costing details and quantities
• Negotiating contract costing and advising on requirements for corrective action in contracted service delivery
• Consulting with Facilitators about support requests, service availability, and resource suitability
• Conducting on-site monitoring reviews (homes, staffed residential facilities, programs, etc.) and investigating competency and service issues
• Working with the Facilitator in assisting individuals and their families who are experiencing a crisis
• Recruiting and developing new service relationships
• Ensuring service collaboration and developing cost-sharing agreements
• Liaising with key staff regarding current funding limitations or delays and participating as a team member in local budget management
• Reviewing financial reports to ensure delivery of services for approved funding supports

Qualifications

• Preference will be given to candidates with a Bachelor's degree in Business, Social Work, or a related discipline
• Experience working in the social services sector in areas such as resource development or contract management
• An equivalent combination of relevant education/experience may be considered

Possession of a Class 5 driver's license and a clean driver's abstract are required.

Benefits

• Employer-paid extended health and dental plan
• A BC Public Service Pension plan with employer contributions
• Life insurance, paid sick days, and, if needed, long-term disability
• Wellness supports, including an Employee and Family Assistance Program
• Professional development funds and resources to encourage continuous learning and skill development
• Access to government discounts to travel, cell phones, and more!

Hybrid work: Combines on-site office work with flexibility to work from home within BC after passing a 6-month probationary period.

Travel: Occasional overnight travel if required within the region.

Additional Info
Team: Vernon 1
Term/Status: Regular, Full-time
Classification/Salary: Social Program Officer (Growth to R24) / Position starts at $71,772 to $76,071 annually.

Apply now! To be considered for this opportunity, please apply online.

Successful applicants are subject to a Criminal Record Check.

An eligibility list for internal candidates may be established.

How to Apply
Please mention you saw this posting on WorkInNonProfits.ca.
For more information, or to apply now, you must go to the website below. Please DO NOT email your resume to us as we only accept applications through our website.

Apply Here

Contact Details
Jaimie Willows, Talent Acquisition Specialist
clbcpeopleservices@gov.bc.ca
Community Living British Columbia, 7-1200 West 73rd Avenue, Vancouver, BC
604-317-7540

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