Quality Improvement Analyst

Recruitment Details

Quality Improvement Analyst

Winnipeg Fire Paramedic Service

Posting No: 125817

The City of Winnipeg is a vibrant and dynamic organization with many opportunities!

We offer a diverse and welcoming work environment that delivers quality services to our citizens.

Department: Winnipeg Fire Paramedic Service

Designated Work Location: 2nd Floor 185 King St.

Position Type: 1 Permanent, Full-Time position and to establish an eligibility list up to six (6) months for future temporary/permanent positions.

Salary: Up to $3,573.31 Biweekly or $92,905.95 Annually (Grade 3)

Closing Date: May 8, 2025

Providing a wide range of services to over half of all Manitobans, The City of Winnipeg is one of the largest employers in Manitoba. We provide a comprehensive range of benefits and career opportunities to our employees. These include competitive salaries, employer-paid benefits, dental and vision care, pension plans, and maternity/parental leave programs. Additionally, we offer education, training, and staff development opportunities to ensure that our employees are equipped with the necessary skills to advance in their careers.

Our Benefits web page provides detailed information about the benefits we offer, and we encourage you to visit it for further information at City of Winnipeg Benefits. We take pride in fostering a diverse, safe, and healthy workplace where our employees can thrive and achieve their full potential.

Flexible work arrangements, which may include flexible hours, remote work, or a hybrid of remote work may be available; subject to review and approval. Please note that Employees who are approved to work remotely are responsible for and must demonstrate that they are available to return to their Designated Work Location and/or other work location to attend meetings or attend other tasks that occur in person.

The City is committed to attracting and retaining a diverse skilled workforce that is representative and reflective of the community we serve. Applications are encouraged from equity groups that have been and continue to be underrepresented at the City; Indigenous Peoples, Women, Racialized Peoples, Persons with Disabilities, 2SLGBTQQIA+ Peoples and Newcomers are encouraged to self-declare.

Requests for Reasonable Accommodation will be accepted during the hiring process.

Preference to internal applicants may be applied.

Job Profile

Under the general direction of the Assistant Chief Service Quality the Quality Improvement Analyst plans, develops, monitors, evaluates and initiates programs and projects.

Primary areas of responsibilities include data refinement and analysis, conducting quality audits and making operational requirement recommendations pertaining to use of technology solutions, data collection, analyses and reporting.

As The Quality Improvement Analyst, You Will

• Perform data modeling, analysis, research and report generation. Identify and correct problems with data.
• Develop, recommend, and implements quality improvement/change initiatives on a department wide basis.
• Assist senior management by providing statistical data, tables, graphs and other information to support planning projects and other initiatives.
• Participate in Departmental Risk Management.
• Act as a “Quality” ambassador.

Your Education And Qualifications Include

• Completion of Post-Secondary Degree in relevant STEM discipline (such as Science, Technology, Engineering, Mathematics) or an equivalent combination of related education, training and experience may be considered.
• Combination of education, training and/or certification in Cloud Services, Machine Learning, Artificial Intelligence, Deep Learning, Natural Language Processing or Programming is an asset.
• Minimum of two (2) years’ directly related experience including conducting applied research; investigating, analyzing and evaluating complex issues and developing and implementing practical solutions and tools to meet the needs of a changing business.
• Experience working at an advanced level in Business Intelligence and data modelling software.
• Experience working with and utilizing database management software such as Microsoft SQL.
• Experience using PowerBi; preferably at an advanced level.
• Experience programming in general-purpose programming language for application development and statistical computing would is an asset.
• Experience with Machine Learning and AI techniques (i.e., supervised and unsupervised MG, decision trees, and natural language processing) is an asset.
• Ability to provide quality customer service.
• Ability to organize work related tasks effectively, work independently to meet project deadlines and performance targets within established timeframes/deadlines.
• Strong interpersonal skills with the ability to work collaboratively with a positive attitude in a customer focused team environment.
• Ability to verbally express ideas clearly and concisely and deliver presentations to different audiences.
• Ability to provide analytical and problem-solving skills to work related tasks in gathering relevant information, identifying root causes and recommending solutions to various stakeholders.
• Ability to use of various computer software programs, such as Outlook, Word, Excel with experience using spreadsheets, statistical, formatting, presentation and business intelligence software.
• Project management skills is an asset.

Conditions Of Employment

• The successful applicant must maintain legal eligibility to work in Canada. If the successful applicant possesses a work permit, it is their responsibility to ensure the permit remains valid.
• Police Information Check (original copy) from the City of Winnipeg Police Service (RCMP or provincial equivalent), satisfactory to the employer will be required from the successful candidate, at their expense.

How To Apply

APPLY ONLINE (PREFERRED METHOD), including all documentation listed below by.

• Applicants must submit a resume clearly indicating how they meet the qualifications of the position. (Required)
• Applications submitted without REQUIRED documentation will not be considered.

Online applications can be submitted by logging into PeopleSoft Employee Self Service and follow the navigation: Main Menu > Employee Self Service > Careers > View Latest Jobs. From this location, you can scroll the list of current job openings and apply for a job.

Notes

Online applications can be submitted at http://www.winnipeg.ca/hr/. For instructions on how to apply and how to attach required documents please refer to our FAQ's or contact 311.

Hours of Work: 8:30 am – 4:30 pm – Monday to Friday (35 hours/week)

Employee Group: Winnipeg Association of Public Service Officers (WAPSO)

Position Reports To: Assistant Chief of Service Quality

Contact Person: Janessa Scammell, Acting Human Resource Consultant

Email: WFPSRecruitment@winnipeg.ca

We value diversity in our workplace. Indigenous peoples, women, racialized peoples, persons with disabilities, 2SLGBTQ+ peoples and Newcomers are encouraged to self-declare.

Only candidates selected for interviews will be contacted.

Requests for Reasonable Accommodation will be accepted during the hiring process.