Quality Control Supervisor - MA

Job Title: Quality Control Supervisor

Department: Quality

Reports to: National Manager of Quality Control

Effective Date: 11/21/2024

Company Overview:

DreamFields is one of the top 5 cannabis companies in the industry through our leading #1 pre-roll brand, Jeeter. The company is very passionate about producing world-class marketing, high quality, innovative products, delivering unprecedented customer experiences, having cutting-edge operations, and curating an amazing company culture & thriving work environment. With over 1500+ employees we are proud to be one of the most loved employers in the industry. The company continues to experience exponential month-over-month growth as one of the fastest-growing companies in the cannabis industry and we have begun our aggressive national expansion to all the legalized cannabis states in the USA.

Job Summary:

The Quality Control Supervisor will directly support the National Manager of Quality Control at DreamFields Massachusetts in Tyngsborough, MA, with additional indirect reporting relationships to the General Manager and Corporate Director of Operational Standards and Quality. This position will cross-functionally work with local and corporate leadership to audit, document, analyze, report, and improve quality management activities within the facility. This role serves as a liaison between the local team and corporate headquarters from the quality assurance and quality control perspectives, with the overall goals of achieving 100% customer satisfaction and driving a "right first time" manufacturing culture.

Duties/Responsibilities:

1. Train, supervise, and lead QC Technicians inspecting products at all stages of the manufacturing process (before, during, and after production) to ensure incoming or outgoing products achieve company and legal standards, including raw materials, work-in-process, and finished goods.
2. Conduct internal audits to identify, document, and correct process deviations and/or product deficiencies, being accountable for accurate and thorough recordkeeping and follow-through.
3. Conduct root cause analyses (5 Whys, Ishikawa "fishbone" diagrams, etc.) of quality issues. Identify and ensure implementation of preventative and corrective actions as needed.
4. Monitor, analyze, and communicate customer feedback data. Track and review trends over time and use these trends to drive improvement initiatives.
5. Submit Deviation Requests, Nonconformance Reports, and/or Manufacturing Change Requests to corporate as needed. Ensure organized archiving and follow-through.
6. Support corporate quality leadership with continuous improvement or growth initiatives, including but not limited to new SOP implementations, quality trials/experiments, new market expansions, or new product launches.
7. Ensure quality equipment is properly calibrated, used, and maintained in good working order.
8. Foster and drive a cross-departmental sense of teamwork and shared responsibility for quality outcomes.

Required Skills/Abilities:

• Must be at least 21 years of age and have reliable transportation.
• Meticulous attention to detail.
• Highly proficient with Microsoft Office.
• Strong analytical skills.
• Critical thinking and problem-solving skills.
• Strong leadership skills.
• Excellent written and verbal communication and interpersonal skills.
• Strong organizational skills.
• Adaptable.
• Knowledge of and ability to enforce Good Manufacturing Practices.

Education and Experience:

• HS Diploma or GED required. A college degree strongly preferred.
• Quality control or quality assurance experience in cannabis or a similarly regulated industry.
• Supervisory or management experience required.
• Experience with the Plan-Do-Act-Check (PDAC) cycle of change management.
• Lean/six sigma or other personal quality certification (e.g. ASQ, IASSC) is preferred.

EEOC: DreamFields is proud to be an equal opportunity workplace. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, or Veteran status.

All candidates must be willing to submit to a background check to be considered for the position.