Quality Control Manager

Job Summary

If you were to come on board as a Quality Control Manager, we’d ask you to administer the Quality Assurance & Training Program to ensure compliance with Compass EVS (housekeeping) Quality Program through auditing, carrying out patient/client satisfaction surveys, and training of front-line and management staff within multi accounts. You will be responsible for training and updating cleaning & facility procedures for existing staff.

• Maintain positive relationships with site leadership & clients through conducting required scheduled visits/meetings to discuss areas of concern and report on deficiencies.
• Perform scored audits and re-audits of Compass EVS Quality Program (housekeeping) and infection control program implementation at facilities on a regular and ongoing basis to ensure the delivery of services is consistent with required standards and recommend corrective actions.
• Ensure the sites align with Compass Health & Safety program.
• Monitor and report on audit results for the sites.
• Regularly review corrective actions with managers to ensure tasks are performed properly and quality of work is maintained at expected levels.
• Perform client and patient/resident satisfaction surveys.
• Work proactively by analyzing and trending customer feedback and correlating to service quality scores to identify trends and drive necessary improvements in conjunction with site operations team.
• Conduct follow-up audits to ensure correction of deficiencies is satisfactorily completed.
• Develop training and education materials and tools, deliver training alongside site leadership, implement training standards, and maintain centralized record keeping for all sites.
• Perform other assigned duties as needed or directed by the General Manager.

Think you have what it takes to be a Quality Control Manager? We’re committed to hiring the best talent for the role. Here’s how we’ll know you’ll be successful in the role:

• Minimum experience of 3 years in management of Environmental Services in a large healthcare or long-term care facility with proven ability to meet or exceed client expectations and QA standards.
• Ability to work independently and manage multiple priorities with minimal supervision, including excellent follow-through skills, ability to teach & mentor, and attention to detail.
• Experience in identifying opportunities for continuous improvement; process-driven and ability to move forward with improvements.
• Experience working in a fast-paced environment.
• Strong written, presentation, and verbal communication skills.
• Strong computer skills with knowledge of Microsoft Office.
• Valid driver’s license and driving record in good standing.
• Certification as a JHSC Member is considered an asset.