Quality Control Coordinator

Quality Control Coordinator

Location: Montreal, Quebec

Time Type: Full time

Posted On: Posted Yesterday

Job Requisition ID: JR00103528

You are as unique as your background, experience and point of view. Here, you’ll be encouraged, empowered and challenged to be your best self. You'll work with dynamic colleagues - experts in their fields - who are eager to share their knowledge with you. Your leaders will inspire and help you reach your potential and soar to new heights. Every day, you'll have new and exciting opportunities to make life brighter for our Clients - who are at the heart of everything we do.

Job Description:

* This opportunity is a 12 months contract *

• The Quality Control (QC) Coordinator is responsible for the management of the quality control and the scanned Health and Dental image reject queues, as well as Rescans, Reclassifications and Document Review processes.
• The QC Coordinator is responsible for the day to day auditing of key completed scanned and indexed claims.
• The QC Coordinator is a senior role within the data completion process and will be a key resource for the Indexers.
• By documenting the results of these audits, the QC Coordinator provides information to their Team Leader that will allow them to effectively manage employees' performance. By analyzing the types of errors occurring, the frequency and the staff members making them, the QC Coordinator is able to better determine staff member training needs.
• Through planning and preparing of training sessions based on information acquired from audits done, the QC Coordinator is able to effectively deliver high energy on-going training and support to staff to improve performance and motivate employees to be successful in their job.
• Provides back-up and overflow support for all scanning and indexing functions.

Major activities include:

• Monitoring and processing of rejected images.
• Document rejects information to evaluate the root cause of the rejected documents.
• Documenting results of audits for further analysis and employee performance management.
• Analyzing audit results for trending purposes as well as risk identification and key control identification.
• Identifying, developing, and documenting issues/risks as well as recommending improvement strategies.
• Implementing improvement strategies when appropriate.
• Communicating results of audits in written reports and oral presentations to management and staff members.
• Planning and preparing effective employee training sessions using results from audits.

Required competencies:

• Collaborates effectively.
• Communicates confidently.
• Focuses on the customer.
• Takes accountability.
• Understands our business.
• Leads change.
• Basic knowledge of how to differentiate types of documents.
• Awareness of business objectives and service level agreements.
• Understanding of the FileNet is an asset.

Required attributes:

• Bilingualism (French, English, both oral and written) is required.
• Ability to analyze data, notice trends, determine root cause and find solutions.
• Ability to motivate employees to increase their quality results.
• Ability to work in an environment of multiple priorities and conflicting deadlines.
• Ability to assess staff strengths and weaknesses and adjust training accordingly.
• Ability to develop training material and deliver it appropriately.
• Ability to deliver motivating feedback.
• Ability to build strong relationships across business and technical communities.
• Strong problem solving abilities.
• Excellent communication skills in both French and English.
• Process improvement experience.
• Flexible and adaptable.
• Able to work in a fast paced environment.
• Strong attention to detail.

Decision-making authority:

• Decisions on errors are made by the QC Coordinator based on established methodology and guidelines.
• All training or process change decisions to help increase quality are made in collaboration with the Team Lead.

Education and experience:

• Post Secondary Education.
• 2 years experience in an insurance or financial environment.

Unique Requirement: Successful candidates will be required to pass RCMP Enhanced Security Clearance which requires the successful candidate to have 5 years of Canadian residency history before hiring finalization.

Salary Range: 43,500 - 58,700

Job Category: Office Administration

Posting End Date: 05/11/2024