Quality Control & Compliance Specialist

The Obasa Group of Companies & MyKey Global Accommodations are exciting, fast-growing, technology-enhanced vendor management solutions serving the insurance industry, helping people with emergency accommodations in times of need.

Quality Control & Compliance Specialist Job Overview:

The Quality Control and Compliance Specialist will implement and maintain high-quality standards across the organization while ensuring compliance with relevant regulations and industry standards. The role focuses on obtaining and maintaining ISO certifications such as ISO 9001 (Quality Management), ISO 27001 (Information Security Management), ISO 22301 (Business Continuity Management), and ISO 20000 (IT Service Management). This position will collaborate across departments, lead quality assurance efforts, and ensure compliance with international standards.

Key Responsibilities:

1. ISO Certification & Quality Management:
   Lead the implementation of ISO 9001, ISO 27001, ISO 22301, and ISO 20000, ensuring compliance with these standards across the organization. Develop, implement, and monitor Quality Management Systems (QMS) to ensure ongoing compliance with ISO standards. Serve as the main point of contact with certification bodies and external auditors, facilitating audits, inspections, and assessments. Draft and update quality policies, procedures, and guidelines, ensuring alignment with ISO standards and industry regulations.
2. Quality Control Strategy & Development:
   Develop and implement quality control standards, processes, and tools across all departments within the company. Monitor and analyze quality performance to identify areas of improvement and ensure compliance with safety, security, and IT service management regulations. Conduct regular internal audits and inspections of company processes, identifying non-conformance and implementing corrective actions. Develop risk management plans and manage risks related to quality assurance, compliance, and IT service management.
3. Continuous Improvement:
   Lead initiatives to continuously improve operational performance through quality, compliance, and IT service management strategies. Use value stream mapping, root cause analysis, and non-conformance reporting to improve business processes. Engage with stakeholders to identify opportunities for operational enhancements, ensuring high standards are upheld. Oversee and analyze performance metrics, recommending improvements based on quality assessments and feedback.
4. Compliance & Risk Management:
   Ensure the company complies with legal regulations, ISO standards, and IT service management frameworks by establishing comprehensive compliance systems. Collaborate with legal, IT, and risk management teams to ensure regulatory, security, and IT-related risks are identified and mitigated. Develop and maintain thorough documentation to support compliance efforts, including incident reports and risk logs. Liaise with external auditors, regulators, and third-party vendors to ensure compliance across the supply chain and IT services.
5. Training & Team Leadership:
   Develop and conduct training programs to raise awareness and promote adherence to quality standards, compliance requirements, and IT service management protocols. Manage, coach, and develop a high-performing Quality Control team, ensuring team members understand and deliver on quality objectives. Provide technical guidance and support to internal teams on quality issues and IT service management, ensuring consistent application of quality policies. Establish clear communication of quality performance KPIs to ensure alignment with organizational goals.
6. Relationship Management:
   Build and maintain strong relationships with internal departments and external stakeholders to support quality, compliance, and IT service management efforts. Collaborate with suppliers, customers, and third-party service providers to ensure quality standards and IT service management frameworks are met throughout the supply chain. Serve as the quality liaison between internal teams (e.g., product, IT, legal) and external auditors, partners, and suppliers. Work closely with teams in hospitality and other areas to ensure quality control, and IT service management is injected at critical inspection points.

Required Skills & Qualifications:

• Educational Background: Bachelor’s degree in quality management, Business Administration, Information Security, IT Service Management, or a related field.
• Experience: Minimum 3-5 years of experience in quality control, compliance, or a similar role with experience in ISO certifications (ISO 9001, ISO 27001, ISO 22301, ISO 20000).
• Skills:
  • Expertise in ISO standards, risk management, compliance practices, and IT service management.
  • Strong project management and leadership skills, with the ability to lead cross-functional teams.
  • Proficient in quality management tools, such as root cause analysis, non-conformance reporting, and performance metrics.
  • Excellent communication skills, with the ability to train and guide staff at all levels.
  • Analytical skills to assess risks, identify process improvements, and drive quality initiatives.

Preferred Qualifications:

• Certifications in ISO 9001, ISO 27001, ISO 22301, and ISO 20000.
• Experience leading quality management or compliance initiatives in a multi-department organization.
• Certification as a Certified Quality Auditor (CQA) or relevant quality management certifications.

Salary Range:

CAD 95,000 – CAD 110,000 per year