Quality Consultant

Position Details

Posting #: 30652

Department: Models of Care Innovation

Employee Type: Temporary, Full Time

If Temporary, Number of Weeks: 52

Union: Non-Union

Openings Remaining: 1

Schedule

Work Days: Monday to Friday

Time of Day: Days

Shift: 7.5 hour

Shift Start: Hours are subject to change based on operational requirements.

This position may be scheduled at any of the following sites: Charlton Campus (Hamilton Downtown), West 5th Campus (Hamilton Mountain)

Application Dates

Opening Date: 11/03/2025

Closing Date: 18/03/2025 Applications must be received online by 12:00 midnight on the Closing Date.

Position Description

Position Summary

The Quality Consultant will collaborate with clinical and administrative leadership working on high-value initiatives targeting improvements in healthcare quality. Quality improvement will incorporate initiatives in patient safety, patient centeredness, effectiveness, timeliness, efficiency and equity. Through demonstrated proficiency in quality improvement and business methodologies, education, innovation, and role modeling, the consultant partners with programs to:

• Plan and implement projects with cross-functional teams to achieve the organization’s education strategic goals.
• Inform policy development and planning cycles through strategic recommendations.
• Improve performance of the Quality and Patient Safety priorities of the organization.
• Implement standards of care including those embedded in Accreditation Canada’s requirements.
• Play a leadership role in creating capacity for quality improvement.

• MSc in Healthcare Quality/Quality Improvement and Patient Safety required.
• Regulated Health Professional (Psychology, Nursing, OT, PT, Social Work, etc) preferred.
• Minimum 3 years of practical related experience.
• Advanced proficiency in applying Quality Improvement tools required.
• Proven leadership abilities, including ability to lead teams through projects and change required.
• Superior communication, facilitation, presentation and writing skills.
• Ability to effectively collaborate with physicians, senior leadership and all members of the healthcare delivery team.
• Demonstrated ability to evaluate outcomes using statistical principles.
• Extensive knowledge of current literature in quality and patient safety.
• Working proficiency of Microsoft Office (Advanced proficiency is an asset).
• Clinical training is considered an asset.
• LEAN training and/or equivalent experience is considered an asset.
• Project management training and/or equivalent experience is considered an asset.

• Provides facilitation and leadership in supporting Quality Improvement Plans through the Excellent Care for All Act.
• Works with corporate teams developing project plans for quality improvement projects, evaluation, implementation and communication.
• Applies planning methodologies for targeted rapid cycle improvements (A3, PDSA cycles, etc.).
• Provides expertise in performance measurement, developing metrics to track progress and provides analytical support for interpretation of results using advanced statistical measurement where appropriate.
• Serves as the primary corporate resource for expertise, facilitation, education and application of quality improvement tools, including but not limited to: Process and Value Stream Mapping; Failure Mode and Effects Analysis; Lean Methodologies and Tools; Problem Identification and Root Cause Analysis; Brainstorming and Focus Group Facilitation; Change Management Tools and Statistical Analysis including control charts.
• Provides support as expert resource to quality teams in the evaluation of quality and patient safety metrics as well as the evaluation of improvement projects.
• Provides consultation/guidance regarding appropriate indicators, targets and data sources to measure performance and assists in the analysis of the data.
• Coaches and mentors learners and staff.
• Provides educational quality improvement training to learners and staff.
• Leads or co-leads preparation for academic accreditation and advocates for completion of and compliance to accreditation requirements.
• Supports the development of the corporate education strategic plan through robust recommendations informed by internal and external reports.
• Acts as an ambassador for the Department of Education & Learning in identifying and implementing initiatives to create, communicate and demonstrate a leadership-driven “just” culture of patient safety.
• Identifies opportunities to disseminate St. Joe’s Department of Education & Learning work and innovative ideas.
• Develops business plans on behalf of clinical programs to actualize their strategic effort to advance clinical programming.
• Other duties as assigned.

St. Joseph’s Healthcare Hamilton (SJHH) is an equal opportunity employer and strives for equity, inclusiveness, and diversity in all our programs, practices, facilities, and people. We foster a culture of patient and staff safety where all positions comply and work in conjunction with the Mission, Vision, and Core Values of SJHH.

We thank all applicants for their interest; however, only those selected for an interview will be contacted. SJHH is committed to a barrier-free recruitment and selection process - please inform us should accommodation be required at any point in the recruitment process.