Quality Assurance Manager

Who we are

At Rocky, we feel our best in nature; it’s why for over two decades we’ve been students of this glorious Earth, appreciating, exploring and formulating everyday essentials to bring nature into everyday lives.

Like nature, we’re growing! With 13 stores in Canada and plans to expand nationwide, we’re focused on connecting our customers to the Earth, growing our culture focused teams, and giving back to support nature conservation.

Are you a natural fit for the new world of Rocky?

The position

Reporting to the Director, Research, Innovation & Quality, the Quality Assurance Manager is responsible for leading a robust and reliable Quality Assurance and Control team by implementing clearly defined policies and procedures designed to ensure the highest quality for all products manufactured at Rocky Mountain Soap Co.

This position works Monday through Friday from our workshop in Canmore, Alberta.

What you'll be doing

1. Manage Quality continuous improvement initiatives, including product and manufacturing process improvements
2. Create and maintain accurate QA records for all formulas, physical testing, and specifications as per NHP/GMP/GLP requirements
3. Create and review technical documents to support product development projects
4. Ensure adherence to GMP processes
5. Approve, release, and communicate raw materials, bulk and finished goods
6. Request and retrieve technical information to assist in resolving quality issues as necessary
7. Plan and direct activities concerned with the application and maintenance of quality standards for manufacturing processes
8. Ensure standards and methods for inspection, testing, and evaluation are being followed accordingly
9. Ensure timely completion of investigation of Out-Of-Specification production and initiate root cause/corrective and preventative actions to ensure compliance with quality requirements
10. Investigate and resolve customer complaints related to product quality of safety concerns
11. Monitor, interpret, and ensure compliance with cosmetic regulations globally (e.g. Health Canada, US FDA, EU Cosmetics Regulation)
12. Oversee the regulatory submission process for new product registrations or notifications, including compiling and submitting necessary documentation to regulatory authorities
13. Review and approve product labels, packaging, and promotional materials to ensure compliance with regulatory requirements
14. Assess the safety, efficacy, and regulatory status of cosmetic ingredients to ensure compliance
15. Represent the company during regulatory inspections and audits
16. Other duties as assigned

Does this sound like you?

1. Accredited Educational background in Science (Chemistry, Biochemistry, Pharma, Biology), or another quality related field
2. Minimum 5 years of supervisory experience working in the fields of Pharma, Cosmetics, or Natural Health Products
3. In depth knowledge and experience with cosmetic/NNHPD Health Canada regulations
4. Experience leading teams towards GMP best practices
5. Must be able to work in a highly scented environment

What's in it for you?

1. Significant product discounts and quarterly allowances
2. Subsidized group medical and dental benefits for you and your family
3. Share in Rocky’s success - The Great Game profit sharing program
4. Generous paid annual vacation and personal days
5. Healthy lifestyle support through an annual allowance
6. Access to a dedicated Rocky coach to help you optimize your potential
7. The opportunity to participate in Culture Club organized activities

Application

1. We are accepting applications for the Quality Assurance Manager position until a suitable candidate is found.
2. Eligibility: Candidates must be legally authorized to work in Canada.