Quality Assurance Customer Service Representative

Select how often (in days) to receive an alert:

Quality Assurance Customer Service Representative

Business Unit: Corporate

Career Area: Operations and Administration

Location: Edmonton, Alberta, CA

GardaWorld is hiring! Join our esteemed team as a Customer Service Representative in Edmonton and contribute to our remarkable journey!

Your Role:
As a Customer Service Representative, you will be taking internal calls from sales representatives and technicians and ensuring that the information in the customer management and monitoring station databases is accurate.

Job Duties & Responsibilities:

• Inbound and outbound calls with Liberty Sales representatives and Technicians for account creation and credit check support, customer welcome calls, installation scheduling and support, account updates, etc.
• Review and daily maintenance of the departmental dashboards.
• Service Call follow-up and completion of quality assurance requirements.
• Review and processing customers' upfront and first month’s invoices and payment.
• Being present, engaged, and available to answer questions and resolve team issues quickly and efficiently.

Skills/Qualifications:

• Primarily an office position, Hybrid work environment (3 days in the office).
• Exceptional attention to detail.
• Ability to multitask (including but not limited to calls, emails, data and quality reports, etc.).
• Salary starting at $17.5 per hour.
• You will be using the Zoho platform.
• Experience in a Customer Service Environment/Call Center will be considered an asset.

GardaWorld: Make the world a safer place

GardaWorld is a global leader in the security industry, offering a wealth of opportunity to individuals looking to gain experience and develop professionally in a growing industry. We offer diverse work assignments spanning multiple industries, and training and career advancement opportunities. We embrace diversity and welcome newcomers, women, students, retirees, reservists, veterans, and more to join our team, as we are proud to be an equal opportunity employer.

We thank all candidates for their interest; however, we will communicate only with the selected candidates.