QAED-Quality Assurance Editor

Role: Quality Assurance Administrator / Medical Report Editor
Status: Full-Time Permanent (in-person)
Location: 5945 Airport Road, Suite 335, Mississauga ON

For over 30 years AssessMed has been completing independent, unbiased, evidence-based medico-legal evaluations and file reviews to several markets including but not limited to auto insurance, defense and plaintiff tort medicals, Accident Benefits, Catastrophic claims, Life and Health Disability referrals as well as cases from HR representatives throughout corporate Canada. AssessMed is a true national provider with strategically located regional offices in BC, Alberta, Ontario (4), Quebec and the Maritime Provinces (2).

Main Responsibilities:

• Proof-read Accident Benefits reports for continuity, consistency, accuracy, spelling, grammar and compliance with the SABS, AMA Guides, and current regulations.
• Correct errors identified in reports and tracking systems to ensure accurate working records.
• Identify discrepancies, errors, or inconsistencies in medical assessments and provide timely feedback to assessors.
• Collaborate with assessors to address quality issues and implement corrective actions.
• Provide training and support to assessors on quality assurance procedures and documentation requirements.
• Ensure reports are sent to clients on time.
• Timely follow-up and tracking of all assigned reports.
• Follow QA protocols for releasing and saving reports.
• Offer exceptional customer service when responding to queries and explaining report discrepancies.
• Identify issues impacting service standards and rectify or escalate them.
• Other duties as assigned.

Required Qualifications:

• Medical, law, insurance or technical writing background.
• Action-oriented, highly organized, results-oriented, independent problem solver with demonstrated clinical, medical legal assessment and/or adjudication experience.
• Familiarity with current and prior auto insurance legislation, arbitration and associated legal decisions.
• Solid command of the English language with excellent communication skills both verbally and in writing.
• Working knowledge of MS Word, Outlook, and Excel, with the ability to learn and navigate new systems.
• Flexible and team-oriented; CAT Certification or strong working knowledge of the AMA Guides 4th and 6th editions is an asset.
• French/English fluency is strongly preferred.