Pyramid Lake Lodge Jasper AB Front Desk Agent

Pyramid Lake Lodge Jasper AB Front Desk Agent

Pursuit Collection Jasper, AB

Pay: $18 an hour

Job Type: Seasonal, Full-time

Location: Jasper, AB

What will be your daily pursuit?
Providing our guests with a clean, safe, and welcoming environment to rest and recharge after their adventures.

What will your compensation be?
The starting salary for this position is $18.00 per hour.

When does this adventure begin?
This job is posted as part of our seasonal hiring for Spring/Summer, 2025.

What perks can you expect?
Join an inclusive, global team and make life-long connections.
Enjoy free access to Pursuit attractions and 50% off for friends.
Get discounts on hotel stays, dining, and retail.
Access subsidized mental health and wellness resources.

What will you do in this job?
As a Front Desk Agent, you will work with other hotels and Pyramid Lake Lodge staff to personalize the guest experience at Pyramid Lake, encouraging guests to refresh and relax in one of the lakeside locations in the Canadian Rockies. This is a multi-faceted position and can include any, or all of the following:

1. Educating guests on Pursuit Attractions and guiding them through the purchasing process
2. Provide a professional, friendly and efficient check-in and check-out process
3. Answering and directing Pyramid Lake Lodge phone calls and emails
4. Coordinating efforts to accommodate guest requests
5. Knowledge of Maestro, Retail Pro, Expedia, Booking.com
6. Maintaining cleanliness of Lobby and retail inventory
7. Maintaining inventory and ordering of PLL office supplies
8. Operate the point of sale system with accuracy and efficiency, the responsible handling of cash, credit cards, and cash out forms
9. Communicate with co-workers and management, forward observations and comments in a timely fashion
10. Uphold the high standard of environmental stewardship expected for all employees
11. Resolve guest complaints and refer to Hotel Manager or Front Desk Supervisor as required
12. Learn the Emergency Response Manual thoroughly
13. Assist the guest experience team with rentals when needed
14. Other duties as assigned

What skills and experience do you need for this job?
Enjoy working autonomously and independently.
Organization and time management skills are a must, but a passion for making a difference for each guest and employee is the most important aspect of this position!
Previous cash handling, hotel front desk, hotel night auditing experience, assets.
Guest service-oriented mindset and enjoys working in a team environment.
Ability to think outside the box with quick, thoughtful judgement and a positive attitude.
Able to perform assigned duties with a high level of attention to detail, speed, consistency, follow through and under minimal supervision.
Able to lift 50 pounds (suitcases, laundry bags, bikes, canoes, kayaks and mail).
Exceptional guest-service skills and a friendly, approachable, interactive nature.
Seeking mature, energetic, dependable candidate that is self-motivated with little supervision.
Very important: must be flexible to work mornings, evenings or night shifts as required.
Meets the Pursuit grooming policies and standards.

What will your work environment be like?
Beautiful. You’ll be working in the iconic, unforgettable and inspiring location. Regardless of what your role is with us, you’ll really get the chance to explore and see amazing scenery and wildlife within the Canadian Rockies.
Fun. You'll be meeting team members from across the globe and get to participate in tons of team events.
Independent. You’ll spend your days in and around our amazing properties.
Remote. Our home is filled with trees, lakes, and blue-bird skies; rather than buildings, freeways, and smog.
Busy. You need to be prepared for a physical working environment with walking, stair climbing, bending, reaching, lifting (up to 50 pounds with assistance) as required.

We work as a team and believe that we succeed together – these job duties may change based on the needs of the team and company as a whole.

EEO:
Pursuit is an Equal Opportunity Employer committed to diversity in the workplace. We evaluate qualified applicants without regard to race, colour, age, religion, gender, sexual orientation, disability, veteran status, and other protected characteristics. Pursuit places a high value on diverse backgrounds and experiences, recognizing that they serve as catalysts for creativity and innovation. We encourage individuals who are eligible to work in Canada to apply and join our inclusive team! We are working to eliminate barriers for applicants and team members from equity-deserving groups. If you are unable to complete the application process online, or if you require accommodation related to a protected ground under the Canadian Human Rights Act during the application or hiring process, please contact our Talent Acquisition Team at BJCtalent@pursuitcollection.com or drop in to one of our offices to hand in a resume if you do not have access to a computer. We thank all candidates for their interest; however, please note that only applicants selected for further consideration will be contacted.