Public Safety Communications Officer

Position Type:
Casual - Occasionnel
*

Closing date:
2025-04-03
*

MEDACOM Atlantic is a subsidiary of Medavie Health Services, and operates as Prince Edward Island's Primary Public Safety Answering Point (PSAP); answering all 911 calls for the province. MEDACOM Atlantic provides emergency and non-emergency dispatch service for Island EMS (ground ambulance) and 34 volunteer fire departments across the Island. If you have an interest in fast-paced communications and community support services, this opportunity is for YOU!

Medavie Health Services is a national leader in primary health care solutions and the largest contracted provider of emergency management services in Canada. Together with Medavie Blue Cross, we are part of Medavie, a health solutions partner committed to improving the wellbeing of Canadians.

With a growing network of 5,400 health care professionals in six provinces, Medavie Health Services has a long history of operating ground and air ambulance services, medical communications, Mobile Integrated Health/Community Paramedicine programs, 911 Public Safety, 811 Telehealth, home health care, as well as clinical training.

As an employee of Medavie Health Services, we are accountable to our patients and coworkers by participating in and supporting all safety-related initiatives, as well as acting in a manner that fosters a culture that focuses on patient safety and a safe and respectful workplace.

Working Conditions:

• Unionized environment.
• As MEDACOM is a 24hr emergency service, the successful applicant must be available to work days, evenings, nights, weekends, and holidays.
• Must be able to work 10-12 hour shifts.
• Dress code: Uniformed, clean, and professional appearance (uniform is provided).

Requirements:

• Grade 12 (or equivalent).
• Additional education in Communications is an asset.
• Work experience in a similar environment is an asset. For example:
• Technology
• Medical field
• Communications
• Customer Service
• Online medical support, etc.
• Excellent English language skills.
• Excellent computer proficiency.
• Successful candidates must provide the following, issued within the last 12 months:
• Valid CPR Level C certification
• Criminal Record Check with vulnerable sector
• Standard Employment Hearing Assessment
• Successfully complete aptitude test (Criticall).
• Successfully complete internal training (6-8 weeks) including:
• Emergency Medical Dispatcher Certification (EMD) course provided by the employer. Employee is responsible for maintaining certification every 2 years.
• Paid in-house classroom & OJT program
• Bilingual is an asset.

Day-to-Day Responsibilities:

• Reporting to the Operations Manager
• Answering and handling 911 calls (as per Standard Operating Procedures). This includes the provision of Emergency Medical Dispatch instructions for emergency situations such as CPR, childbirth, choking, bleeding control, etc. (through use of Medical Priority Dispatch System).
• Delivering emergency service dispatching.
• Delivering high-quality customer service for all customers/patients.
• Monitoring and coordinating the movement of Island EMS resources.
• Booking and coordinating non-emergency ambulance transfers.
• Maintain daily reporting.
• Managing handoffs, off-load delays, out of province coordination, emergency department backlogs, and shift over-runs.
• Building and maintaining strong relationships with the internal Shift Captains & Teams.
• Report on internal and external service inquiries (through reporting).
• Collaborate with team members.
• Information sharing.

Skills and Attributes:

• Fluent in English.
• Ability to thrive in a fast-paced work environment.
• Excellent communication skills.
• Calm in high-stress work environments.
• Active listening skills.
• Excellent computer proficiency.
• Attention to detail.
• Documentation skills.
• Critical thinking/decision making.
• Ability to multi-task with little direction.
• Confidence in decision making.
• Organized.
• Possess a confident and strong telephone presence.

Interpersonal Requirements:

• Strong desire to help others through public service.
• Energetic.
• Confidence.
• In high-stress situations, you are calm, assertive when necessary, and able to quickly summarize information you receive.
• Collaborative.

Salary:

• $23.58-$28.00 Hourly as per CUPW Collective Agreement.

We would like to thank all candidates for expressing interest. Please note only those selected for interviews will be contacted.

Medavie Health Services is committed to the principle of equal opportunity in its employment practices and to providing an environment free from discrimination and harassment for all employees.