Public Relations & Communications Manager

Take part in the sustainable travel revolution at our harbor-front, eco-conscious hotel, which is home to Vancouver's first green roof and honey bee apiary. You'll be involved in building Fairmont Waterfront's ongoing reputation of excellence, which has recently seen us recognized as the 4th Top Hotel in Western Canada by the readers of Conde Nast in 2024. Fairmont Waterfront offers relaxed luxury, incredible water views and is just steps away from Vancouver's seawall, Gastown and Canada Place.

Why work at Fairmont Waterfront?

• Deeply committed to sustainability and community
• 50% of leadership team including c-suite, are women
• Firm believers in diversity - we have colleagues from 60 countries
• Passionate advocates for the LGBTQSIA + community - 365 days of the year, gender inclusive change rooms, on-going diversity training for all colleagues, hotel level committee and representation
• Industry leading Leadership program and learning program through our Academies
• Great perks - Colleague Travel Discount Program* that provides discounted rates for travel to over 5500 Accor hotels Worldwide, food & beverage discounts, transit reimbursement program for Trans Link monthly passes, subsidized meal during your shift through our colleague dining program, Benefit Plan* including medical, dental and vision coverage, Pension Plan, and more!
• One free stay through our Be Our Guest Program
• Competitive annual salary commensurate with experience. Salary range starting at $70,000.

Summary of Responsibilities:

• Develop communication strategies and public relations programs within the hotel to local/regional/national/international press outlets, leverage existing and building upon new relationships to ensure proactive media programs, and developments with new publications, broadcast and digital platforms to extend the brand and support hotel’s revenue generation goals.
• Develop and maintain a local crisis communication program.
• Serve as the key primary contact in the hotel for the media, industry partners and the community.
• Manage all hotel brand and philanthropic partnerships and promote environmental and social initiatives within the community, while raising the profile of both the hotel and the brand.

Business Goals:

• Develop and manage annual PR plans, budgets and partnership event budgets.
• Contribute to hotel revenue targets at Fairmont Waterfront.
• Create strategies to maximize profitability through PR strategies that build revenue or reduce costs through effective management and planning.

Media Relations & Communications:

• Act as a spokesperson for the hotel and as a member of the core crisis management team.
• Generate new and traditional media initiatives.
• Work in partnership with marketing to develop and execute earned media PR programs to support marketing initiatives.
• Work with corporate PR to develop and execute brand initiatives.
• Write and disseminate press kits, releases, editors’ advisories, calendar listings.
• Advise and provide counsel on marketing and advertising copy, program briefs, providing editing for brand consistency.
• Update PR newsroom and keep corporate PR and agencies informed of all news.
• Develop and build positive relationships with local media and industry partners in key markets.
• Manage all media driven events from plan development, budget management, program flow, and implementation with internal and external stakeholders, ensuring all event deliverables are met on time and within budget.
• Develop and maintain all media lists and contact information.
• Maintain an up-to-date photo and video library, including a photographic record of all media and special events.
• Pro-actively organize media visits and familiarization trips to targeted media outreach/entertaining as needed.
• Work with tourism and airline partners where appropriate.
• Seek product placement/broadcast/film opportunities to leverage new and existing brand partnership opportunities.
• Extend brand reach with non-traditional marketing and media partnerships.
• Work with Marketing lead to leverage advertising and marketing programs.
• Submit monthly media measurements reports to Corporate PR, DOSM and General Manager.

Employee & Corporate Communications:

• Facilitate crisis communications leadership, and media training to hotel executive team, crisis team, and colleagues as needed.
• Advise on messaging and content for hotel internal communication vehicles.
• Provide writing and editing support to executive and Talent & Culture teams, such as preparing executive commentary, speeches, key notes and other communications materials for senior executives for interactions with staff, and key stakeholders as required.
• Develop PR strategies that align with employee engagement and community relations activities.
• Monitor the public environment and perspective, applying insights strategically, and providing solutions should issues arise that may impact reputation.

Additional Responsibilities:

• Provide strategic direction and align corporate and hotel objectives.
• Assist with creation and administration of branded programs (provide feasibility and operational perspective).
• Pitch innovative and creative stories to garner media exposure.
• Develop new partnerships.
• Update Regional Vice President, General Manager, RDOSM, DOSM and Corporate PR regarding PR issues.
• Other duties as assigned.

Your experience and skills include:

• Bachelors’ degree and/or Hotel Management Diploma/Degree in PR and/or journalism degree required.
• A minimum of at least 3 years PR experience preferably with a luxury brand, hotel sales and/or hospitality atmosphere.
• Excellent written and verbal communication skills mandatory.
• Positive attitude and supportive, team-based approach towards the attainment of the hotel’s short and long-term goals.
• Flexible, results-oriented, decision-maker, positive, multi-tasked, detail-oriented, self-motivated, strong initiative.
• Ability to travel and work flexible hours and days.
• Strong computer literacy, especially with Word, Outlook, PowerPoint, Excel, LinkedIn, and other social media platforms.
• Proven ability to create and build authentic partnerships within industry and community.

Visa Requirements: Must be legally eligible to work in Canada. The hotel is unable to assist candidates in obtaining Canadian work authorization.

Our commitment to Diversity & Inclusion: We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.

Why work for Accor?
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.
By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/

Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS