Psychogeriatric Case Manager

DATE: January 9, 2025
LOCATION: Toronto, ON – Behaviour Support Transition Resource
COMPENSATION: $53,630 - $65,589 Annually Prorated

LOFT Community Services is a unique and dynamic charitable organization that supports people living with complicated issues such as mental and physical health challenges, substance use challenges, poverty and homelessness. Serving approximately 19,633 annually and providing 1,861 units of supportive housing last year, LOFT is one of Ontario’s largest mental health service providers of its kind. LOFT is also recognized as a Nonprofit Employer of Choice Award (NEOC) recipient.

To help fulfill its mission, LOFT is hiring a Full-time Permanent Psychogeriatric Case Manager.

Job Summary
As a Psychogeriatric Case Manager, you will be part of a Behaviour Support Team that provides direct care, education, and support to seniors who are demonstrating responsive behaviours that may be associated with various types of dementia, delirium, mental health, addictions, or other neurological conditions and who are ALC or at risk of becoming ALC in the acute care settings of the Ontario Health Central or Toronto Central area. You will assist in the creation and coordination of a behaviour support network and provide direct service to support the person served, family members, and/or caregivers to mitigate escalating responsive behaviours. A key role of this position is to coordinate and support the transition of the person served as they move to their next care destination.

The Behaviour Support Transition Resource Team (BSTR) provides direct care, education, and support to older adults and their care partners who are demonstrating responsive behaviours/personal expressions that may be associated with various types of dementia, mental health, substance use, or other neurological conditions who are designated ALC or at-risk of becoming ALC in hospital settings. The team works within hospitals in Toronto, York Region, and South Simcoe and completes a comprehensive behaviour support assessment and creates a person-centered Behavioural Support Plan. Transition support is provided to those individuals who are being discharged from hospital to their next care destination. Serving over 700 individuals per year, the Behaviour Support Transition Resource Team plays a key role in supporting hospital staff in the management of responsive behaviours/personal expressions.

Note: Occasional evening and weekend hours may be required. Frequent travel will be required using your own vehicle.

What You Will Do:

• Assist persons served in the development and implementation of a Behavioural Support Plan tailored to the needs of the person served and issues designed to improve quality of life and assist in the mitigation of responsive behaviours. Identify and refer to resources specific to those needs and issues.
• Act as a liaison and advocate for the person served among those involved with the individual’s care including family, other caregivers, medical and other multi-disciplinary providers.
• Complete PIECES/Functional Assessment and provide timely and accurate record keeping and reports as required.
• Provide support, ongoing training, and consultation to colleagues, family members, and/or other caregivers to assist in mitigating escalating responsive behaviours.
• Provide supportive counselling or referral and linkages to healthcare, programs, or service providers.
• Provide crisis management/intervention and assist in the development of crisis plans for persons served.
• Develop respectful and trusting relationships with persons served using Recovery and Psychosocial Rehabilitation principles.
• Maintain strict confidentiality and follow all other required policies and procedures.
• Consistently interact with persons served, staff, family members, other community agencies, and partners in a professional manner that reflects favourably on the organization and the Behavioural Supports Ontario Project.
• Effectively participate as a member of the Behaviour Support Resource Team; attend staff/team meetings, care conferences for the person served, other multi-disciplinary meetings, committee meetings, etc. as required.
• Attend and actively participate in all required training.
• Liaise, collaborate, and coordinate with other professionals, service providers, and partners within the Behavioural Support Services.
• It is an expectation of the position that most of the work will be conducted in hospitals and compliance with their occupational health policies and protocols will be required (associated costs will be reimbursed).
• Complete other duties, from time to time, as assigned by the Coordinator and/or Program Director.

What You Bring:
Must Haves:

• Completion of a diploma/degree in Social Services/Human Services or equivalent.
• Minimum three years related experience in providing support to vulnerable seniors and older adults with responsive behaviours related to mental illness, addictions, dementia, or other neurological conditions.
• An understanding of harm reduction, recovery, and psychosocial rehabilitation principles, the therapeutic relationship, and an ability to come to an agreement with persons served on goals/priorities.
• Crisis intervention skills, with well-developed problem-solving abilities and interpersonal skills.
• Training/knowledge of P.I.E.C.E.S., U-First approaches or willingness to receive training.
• Experience/familiarity with RAI documentation, and OCAN and health profession standards for documentation of information of the person served.
• Ability to collaborate effectively with other members of inter-professional care teams, persons served, family members, and community team members.
• Good oral and written communication skills and computer literacy, including MS Word and Excel.
• Counselling and responding skills.
• Creativity and flexibility to approaches.
• Knowledge of community resources and supports.
• Ability to work effectively as part of a team and interact with workers from a variety of agencies.
• Strong assessment skills.
• Understanding of cultural competency and framework.
• Valid driver’s license and access to own vehicle is required.

What You Offer:

• A comprehensive compensation and benefits package, including medical, dental, vision, life insurance, and long-term disability.
• Defined Benefits Pension Plan.
• 24/7 Employee Assistance Program.
• E-learning program available all year round.
• Starting vacation time above minimum standard.
• Additional paid personal and paid sick days.
• Professional development budget available to help you nurture and shape your career.
• Corporate Gym membership rate with GoodLife Fitness.
• Access to Perkopolis, a comprehensive corporate discount program.
• Access to unlimited DEI trainings through partnership Canadian Centre for Diversity and Inclusion.
• Tuition reimbursement program.
• Maternity-leave top-up program.

Our Commitment to Diversity and Inclusion:

LOFT Community Services is a values-driven organization with a deep belief that each person has the ability to grow and change. We value compassion, collaboration, and community delivered with dignity, innovation, and excellence. LOFT’s vision is that together, we can all live successfully in our community. Our client population reflects Ontario’s diverse community, and it is LOFT’s goal to build a workforce that reflects that diversity. At LOFT, we hold the deep belief that skills and expertise can be cultivated in various ways. Therefore, even if you don't perfectly align with every listed criterion but feel you could flourish in this role, we highly encourage you to apply.

Note: A satisfactory vulnerable sector check (VSC) is also required.

CLOSING DATE: January 22, 2025

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LOFT Community Services is committed to fostering an inclusive and accessible environment and dedicated to building a workforce that reflects the diversity of the community in which we live and serve. LOFT is committed to making employment opportunities accessible in accordance with the Accessibility for Ontarians with Disabilities Act, 2005. Requested accommodation will be provided in all parts of the application and hiring process by contacting hrteam@loftcs.org or (416) 979-1994.