Project Manager - ServiceNow

Project Manager IT-related Level 3

Hours: 8:00 am to 4:30 pm PST Monday to Friday.

Location: This position is a hybrid opportunity; the successful proponent will be expected to work within Canada for data security reasons. There may be a requirement to be in the Victoria, BC office (4000 Seymour Place) once per month. Please note that no expenses are permitted in this contract.

# of Positions: 1

Standard Hours Per Day: 8.00

Estimated Work Days: 127.00

Requisition Name: PM Services - SMTP

Location of Services: Victoria, BC

Project Overview: The Service Management Transformation Program (SMTP) is a multi-year transformation of IT service management operations, involving moving our IT services into a ServiceNow application.

Estimated Work Start Date: 07-Apr-2025

Estimated Work End Date: 30-Sep-2025

Requirement Detail/Qualifications: In addition to the qualifications and demonstrated expertise on projects with the characteristics described for PM Levels 1 through 3, the IT-related Project Management Consultants are expected to have an undergraduate degree in information technology, sciences, engineering, or other technology-related fields; have IT-related project experience; and have knowledge and use of the systems development life-cycle.

The Project Manager at Experience Level 3 is expected to:

• Interact at the middle management (Director) level and make presentations to senior management.
• Assume responsibility for smaller business or information technology projects within government.

Responsibilities:

• Have a minimum of one (1) year of experience within the last four (4) years as a Junior Project Manager.
• Have a college or high school diploma.
• Preferably have a PMI - Certified Associate in Project Management (CAPM) designation.
• Have the ability to make effective use of technology (e.g. special product knowledge such as Microsoft Project).
• Provide project examples that clearly demonstrate experience on at least three (3) projects of three (3) months or longer duration which includes interaction with a cross-discipline team represented by several interested parties within a Ministry.
• Provide project examples in a single discipline such as procurement, finance, risk management.
• Provide project examples that clearly demonstrate a track record of successfully delivering low complexity projects (under $250,000 in value and greater than three (3) months in duration).

Characteristics of Projects:

• Low complexity (e.g. stable business environment with clear scope and minimal chance for change).
• Multiple stakeholders (typically involving interaction with a cross-discipline team represented by several interested parties within a ministry).
• Routine timelines and budgets generally not exceeding $250,000 and under six (6) months in duration.
• Impacts may be to all of a ministry.

Proposal Requirements:

• Demonstrate the proposed Resource has at least 5 years' experience, within the past 10 years (as of the Closing Date of this RFP) with developing ServiceNow solutions for large public sector organizations.
• Experience leading projects with an Agile-Scrum framework (SAFe).
• Experience leading and resolving complex staff, client, and vendor issues.
• Experience establishing collaborative relationships at a strategic level with executives and contractors.
• Supervising and providing inspirational leadership.
• Leading organizational change associated with system or process implementations.
• Implementing new or major transformations of an organization's core business with multiple delivery components.
• Directing, planning, and managing project requirements to ensure efficient, effective, and economical delivery of services.

Required Skills and Experience:

• Degree, diploma, certification in Business Administration or Project Management.
• Minimum of 5 years of ServiceNow experience.
• Minimum of 5 years experience working on and collaborating with business stakeholders.
• Minimum of 5 years participating in the implementation of ServiceNow modules.
• Minimum of 5 years experience mentoring, leading, and resolving complex staff, client and vendor issues.
• Minimum of 5 years experience establishing collaborative relationships at a strategic level.
• Minimum of 5 years experience leading organizational change.
• Demonstrated experience in strategic business planning, contract management, financial management, and leading multi-party negotiations.
• Demonstrated experience in the directing, planning, and management of project requirements.

Additional Skills:

• Demonstrated experience leading and coaching multidisciplinary senior management teams.
• Ability to consult with other business areas to align planning.
• Excellent oral and written communication skills.
• Ability to plan, estimate scope of work, measure outcomes, manage multiple priorities, and consistently produce results.
• Proven ability to challenge and remove unnecessary barriers to product process delivery.
• Analytical, problem solving, and judgement skills.
• Conflict management, negotiation, influence, and issues management skills.
• Supervisory skills and the ability to provide inspirational leadership.
• Ability to develop and maintain positive working relationships with internal/external contacts and stakeholders.