Project Manager - POS Technology

Business Unit: Store Support Centre (SSC)

Description & Requirements

Who We Are
lululemon is an innovative performance apparel company for yoga, running, training, and other athletic pursuits. Setting the bar in technical fabrics and functional design, we create transformational products and experiences that support people in moving, growing, connecting, and being well. We owe our success to our innovative product, emphasis on stores, commitment to our people, and the incredible connections we make in every community we're in. As a company, we focus on creating positive change to build a healthier, thriving future, which includes creating an equitable, inclusive, and growth-focused environment for our people.

About This Team
The role is in the Retail Point of Sale team in the lululemon technology organization. The team is responsible for managing the Point-of-Sale capabilities in the stores. We are looking for an IT Technical Project Manager to contribute to lululemon’s success by planning, developing, managing, and implementing medium to large cross-divisional, multi-year projects using a structured project management methodology. Projects will have both business and technology focus with emphasis on best-in-class functionality and services for our guests, educators, and partners, both internal as well as external.

Our team is fast-paced and taking on exciting new initiatives to support a fast-growing business. We strive to adopt leading-edge technology and seek to improve on the solutions continuously. We are not afraid to try new things, have fun, and encourage each other to take on new challenges. We support each other in growing professionally and personally. We fail forward and learn from our mistakes, thus creating a better path ahead.

A Day in the Life: What You’ll Do
The Project Manager works closely with business stakeholders and technology teams to create and manage projects that solve internal business problems and bring experiences to life for our guests.

1. Lead successful project delivery in partnership with technology and business teams.
2. Drive alignment on project deliverables by effectively partnering with stakeholders to achieve goals.
3. Collaborate with program managers and technology managers in optimizing processes and tools.
4. Assemble and manage project roadmap, governance, and resources to ensure optimal results.
5. Champion project and release management best practices and processes.
6. Anticipate risks and issues, create mitigation plans.
7. Organize and facilitate interconnected project tasks/dependencies with all applicable stakeholders.
8. Create and manage stakeholder change management and communication plans.
9. Effectively manage and communicate project impacts and interdependencies as they relate to broader activities.
10. Ensure the objectives of a project are understood, documented, measurable, assigned & tracked.
11. Actively manage scope, schedule, budget (actuals & forecast), and risk to ensure projects are delivered successfully on-time and on budget.
12. Develop relationships and collaborate with internal and external stakeholders across regions/time zones (NA, EMEA, APAC, China) and cross-functional teams to ensure solutions meet timelines and business objectives.
13. Engage in and communicate ideas for supporting the continuous improvement of PMO processes with a positive and constructive attitude and support with developing this attitude in others.
14. Apply appropriate discretion on when to involve other senior team members when navigating difficult stakeholder issues.

Qualifications
5-10 years of Project Management experience with expertise in managing medium to complex projects in a retail industry. Extra points for specific experience on Point-of-Sale projects. Ideally 5+ years as a project manager with agile experience. Deadline-driven and results-oriented; able to meet consistently high-quality standards while handling a variety of tasks and deadlines simultaneously. Experience working in a global company with technology teams spread across geographies. Project Management Professional (PMP) and Agile certification is nice to have and considered an asset. Knowledge of Project Management tools such as Smart sheet and MS Project is required. Possesses the ability to employ analytical tools such as PowerBI to perform data analysis and utilize such skills to better shape the project roadmaps. Familiarity with IT Infrastructure and Networking concepts and their interdependencies with Software systems is highly desirable. Proven experience and capacity to manage risk, develop detailed scope breakdown and specifications, manage resource allocations, and facilitate productive team meetings. Passionate for problem solving & ability to excel in an ambiguous environment. Demonstrated ability to function in a fast-paced, multi-program environment with changing priorities. Ability to anticipate potential problems and proactively troubleshoot to resolve issues. Good leadership skills including the ability to influence and gain consensus in the absence of direct authority. Proven results working with global and remote teams across different time zones. Has a knack for identifying opportunities for improvement for enhancing the current processes, reducing waste and thereby reducing time to market.

Must Haves
Acknowledge the presence of choice in every moment and take personal responsibility for your life. Possess an entrepreneurial spirit and continuously innovate to achieve great results. Communicate with honesty and kindness and create the space for others to do the same. Lead with courage, knowing the possibility of greatness is bigger than the fear of failure. Foster connection by putting people first and building trusting relationships. Integrate fun and joy as a way of being and working, aka doesn’t take yourself too seriously.

Workplace Arrangement
Your role is classified as Hybrid under our global SSC Workplace Policy. In-person collaboration is important, and much of the role can be performed remotely. Work is performed onsite at least 3 days per week.

Additional Notes
Authorization to work in Canada is required for this role.

Compensation and Benefits Package
lululemon’s compensation offerings are grounded in a pay-for-performance philosophy that recognizes exceptional individual and team performance. The typical hiring range for this position is from $105,800 - $132,200 annually; the base pay offered is based on market location and may vary depending on job-related knowledge, skills, experience, and internal equity. As part of our total rewards offering, permanent employees in this position may be eligible for our competitive annual bonus program, subject to program eligibility requirements. At lululemon, investing in our people is a top priority. We believe that when life works, work works. We strive to be the place where inclusive leaders come to develop and enable all to be well. Recognizing our teams for their performance and dedication, other components of our total rewards offerings include support of career development, wellbeing, and personal growth: Extended health and dental benefits, and mental health plans; Paid time off; Savings and retirement plan matching; Fitness & yoga classes; Parenthood top-up; Extensive catalog of development course offerings; People networks, mentorship programs, and leadership series (to name a few). Note: The incentive programs, benefits, and perks have certain eligibility requirements. The Company reserves the right to alter these incentive programs, benefits, and perks in whole or in part at any time without advance notice.

Only those applicants under consideration will be contacted. Please accept our utmost appreciation for your interest. lululemon is an Equal Employment Opportunity employer. Employment decisions are based on merit and business needs, and not on race, color, creed, age, sex, gender, sexual orientation, national origin, religion, marital status, medical condition, physical or mental disability, military service, pregnancy, childbirth and related medical conditions or any other classification protected by federal, state or provincial and local laws and ordinances. Reasonable accommodation is available for qualified individuals with disabilities, upon request. This Equal Employment Opportunity policy applies to all practices relating to recruitment and hiring, compensation, benefits, discipline, transfer, termination, and all other terms and conditions of employment. While management is primarily responsible for seeing that lululemon equal employment opportunity policies are implemented, you share in the responsibility for assuring that, by your personal actions, the policies are effective.

lululemon is committed to providing reasonable accommodation to applicants with disabilities. If you would like someone from our team to contact you for individualized support, email us at accommodations@lululemon.com. In your email, please include the position title, the location of the position, and the nature of your request.