Project Manager - Logistics and Installations

Role: Project Manager – Logistics and Installations

Temporary to Permanent: A contract will be offered to the right candidate after 6 months
100% Remote Work with a few exceptions
Salary: $26 to $29 per hour

Reporting to the Installation Supervisor, you will play a crucial role in ensuring the seamless execution of in-store installations. You will manage service calls, supervise product deliveries, and coordinate with various stakeholders involved in the installation process. You will also collaborate with the Support and Installation teams to deploy infrastructure and technicians in stores, should post-installation services be required.

Advantages

1. 100% remote work
2. A rapidly growing company offering the opportunity to be part of significant change
3. Plenty of opportunities for development and career growth

Responsibilities

1. Create service call estimates for clients, update once the service call is completed, inform the installation teams of the date and time, and provide necessary project information.
2. Coordinate with installation teams to ensure they have sufficient stock for service calls and organize replenishment with the warehouses.
3. Validate installer invoices and create purchase orders in QuickBooks.
4. Recruit and qualify installation teams to ensure coverage in all territories required by the Sales team.
5. Conduct store visits for training, store evaluation, or item counting as needed.
6. Report any on-site quality issues to the manager, find solutions, and follow up on implementation.
7. Enter new projects, update, and track progress in Monday.com, and maintain the database.
8. Regularly update project schedules based on new information, client modifications, and installation team constraints.
9. Coordinate with clients to obtain store plans, IP addresses, ceiling type, asbestos presence, or other necessary information to complete infrastructure installations.
10. Provide installation teams with forecasts to help them prepare schedules and ensure stock availability.
11. Create antenna (TRX) plans from store blueprints, verify with the supervisor, and submit for client approval when necessary.
12. Update QuickBooks orders for infrastructure items required per project based on TRX plans.
13. Provide installation teams with project information in advance, such as antenna plans, contact points, and other relevant details.
14. Follow up with installers daily to get project status and liaise with the Support team to verify and confirm connection errors.
15. Be available for after-hours calls, as most infrastructure installations are scheduled at night, and installation teams may need to speak with the Installation Coordinator for various situations.
16. Confirm the delivery status of stock with stores before the installation date.
17. Monitor the completion of the installation process and communicate completion to clients.

Qualifications

1. Bilingual (French and English)
2. Bachelor’s degree in project management or a related field
3. Excellent organizational and communication skills
4. Strong customer service skills
5. Experience with Monday.com is an asset
6. Experience with QuickBooks is an asset
7. Ability to multitask and prioritize effectively in a fast-paced environment
8. Attention to detail and a proactive approach to problem-solving
9. Strong teamwork and collaboration skills to coordinate with multiple stakeholders