Project Manager, HealthTech

Join us as we change healthcare for the better.

OceanMD, a WELL Health Company, is the leading provider of EMR-integrated Patient Engagement and eReferral tools in Canada, playing a critical role in millions of patient visits and thousands of referrals every week. Our digital healthcare solutions empower patients and physicians to overcome the barriers preventing the timely delivery of healthcare services. By replacing paper forms with digital tools, we give patients and providers secure ways to connect, share health information, and update patient records. Our tools:

• Empower patients to share health information with their physician before, during, and after visits, helping to ensure health records are up to-date and accurate while improving patient care.
• Meet the growing demand for digital solutions with online booking and secure messaging that improves the patient’s experience, reduces the need for unnecessary phone calls, and makes clinics more efficient.
• Improve access to care by replacing faxes, displaying wait times, and reducing the time to process and access specialist referrals.

Who we need

Reporting to the Director, Program Services, we are looking for a Project Manager to join our team. You will be responsible for facilitating the successful delivery of medium- to large-scale projects to external clients. You will go beyond the planning and management of the projects to understand their purpose, business needs, and impact. You will thrive in a cross-functional, collaborative environment and represent the project team in internal and external meetings.

This hybrid role requires work in-office 2-3 days per week.

Who you are

You are a strong Project Manager and passionate about the opportunity to improve the healthcare industry. You want to be part of an ethically driven organization with a true purpose motivating all of their work and empowering clients with the solutions they need. You are highly collaborative and curious, continuously seeking knowledge and sharing your own. You can develop insights, create engagement and bring cross-functional teams together to ensure client success. You bring a balance of relationship-building, project management, and technical expertise. You share our values of mutual respect, owning mistakes, and striving for honesty and integrity every day in every situation.

What's in it for you

Impact and influence. We are creating solutions the healthcare industry—patients and providers—is excited to use. This is an exciting time for growth as we expand across Canada, and you will be part of making a difference for our clients and healthcare. You will be critical in bringing our mission to light and creating essential connections between clients and our platform. This is a chance to take on new projects, as each one has its own unique set of requirements and challenges. You want to have a measurable impact on the success of the clients and our organization.

A place to grow your career and your skills. You will have a ‘front-row seat’ to the digital health revolution in Canada and influence its direction and practical application. You will immerse yourself in learning about what we do and understanding the impact we make on the lives of Canadians as we bring an empowering service to them. We are looking for individuals who want to commit to our work and help us grow as a company. As we continue to scale, you will have professional development and growth opportunities, including the chance to take on more advanced and complex projects or to move into a Senior Project Manager role.

How you will make an impact:

• Lead. You will manage projects with our external stakeholders from initiation to completion, ensuring they are delivered on time and within scope and budget. You will identify and mitigate risks and resolve issues that arise during the project lifecycle. You will communicate project status, updates, and any changes to stakeholders and senior management.
• Collaborate. You will work closely with cross-functional teams to define project requirements and objectives, including product managers, developers, designers, and client success. You will guide the work of the project team to ensure deliverables are met on time, fostering a collaborative and high-performance environment.
• Track. You will develop detailed project plans, schedules, and milestones and track progress against these plans. You will maintain all project documentation, ensuring it is complete, accurate, and up-to-date.
• Cultivate. You will help to establish and manage our validated vendor integration program, developing protocols and standards for integrated solutions. You will build and nurture strategic relationships with integration partners, ensuring they have the support and tools they need to optimize interoperability and ensure a positive end user experience, while also serving as the bridge between our Integration team and external vendors to resolve any challenges.

What you bring:

• The passion. You are a team player passionate about our purpose and applying your talents to connect people with technical solutions that make their lives or work more accessible.
• The project management expertise. You have proven successful experience as a Project Manager, leading teams to deliver complex, cross-functional projects from end to end, ideally in the healthcare sector. Ideally, you have implemented or been part of an EMR implementation previously. Bonus points if you have your PMP designation.
• The analytical approach. You are naturally curious, highly logical and can plan projects and schedules. You are a critical thinker who can adapt to shifting timelines and creatively solve problems. You are inspired by a dynamic environment and can rise to the challenge of competing priorities.
• The technical skills. You have experience following different software project methodologies (i.e., Agile, Scrum). You are proficient with project management tools (e.g. MS Project, JIRA, Trello).
• The interpersonal skills. You know how to ask probing questions to elicit your clients’ needs and convey complex ideas in an easily understood manner. You have exceptional collaboration skills and can engage and influence clients and team members, building trusting relationships.

What you can expect from our interview process:

• A virtual interview with a Talent Advisor discussing your interest in the role and the company.
• A virtual interview with the Director, Government Program Services and the Chief Operating Officer to explore the fit between your skills, experience, and role. You will be able to share your insights and have time to ask questions about the company and the role.
• An in-person interview with fellow team members to expand on how your knowledge and approach to project management align with the needs of the team and the organization. This will also allow you to ask questions about the company’s culture and meet with future collaborators and peers.

Our culture, our team

We’re a scaling company, expanding rapidly across the country. We are incredibly passionate about our ability to make a difference in the lives of Canadians through our technology and we firmly believe that we can do our best work with realistic deadlines and transparent communication about where we are and what’s next for us as an organization. We understand the time it takes to revolutionize a paper-based industry and develop and release high-quality resilient, compliant, and responsive technology that is easy to use so we ensure that pace is factored into our projects and deliverables across the organization.

Our focus is your growth and professional satisfaction, resulting in clear opportunities to help us scale and be better through your ideas, and the chance to be part of projects, and try new things. We are dedicated to our team, and we strongly believe that family comes first. To that end, we strive to find opportunities to support balance in the workplace and between work and home. As part of this, we have flexible hours, regular opportunities for social get-togethers, and meeting-free Friday afternoons.

Everyone here is deeply committed to what we can do - and the potential we have to do more. As a result, we provide an opportunity for Cognisant Causes, our name for passion projects in healthcare where no funding is available and a little technical expertise and time is needed to make a big difference. It’s a way to give back and to add further meaning to what you do here.

A note on values

We value ethical behaviour above all else. We care about each other and we respect each other as professionals and people. We treat our clients with respect and keep our word, even if it hurts. We own our mistakes. We strive for honesty and integrity every day in every situation. We look for people who share these values.

We are transforming patient care across the country and we’ve only just begun. Join us

We are always on the lookout for ethically driven, intelligent, and compassionate professionals who want to be part of an energetic culture and company, people who are interested in contributing their talents in a challenging, interdisciplinary environment. If you feel you meet 70% of the qualifications we are looking for and are determined to make a difference, we encourage you to apply. We promise to consider your application fully.

Express your interest here, explore what we do here, or follow us on LinkedIn to stay connected.

We strive to build a diverse team and encourage applications from traditionally underrepresented groups. If we can make this easier through accommodation in the recruitment process, please let us know.

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