Project Manager, Global Customer Experience

Employer Industry: Supply Chain and Logistics

Why consider this job opportunity:

1. Opportunity for career advancement and growth within a global organization
2. Hybrid remote work model for better work-life balance
3. Engage in impactful projects that enhance customer satisfaction and operational excellence
4. Work with diverse teams across various functions, enhancing collaboration and learning
5. Access to advanced tools and technologies to streamline processes and improve efficiency

What to Expect (Job Responsibilities):

1. Support the Global Customer Experience/Supply Chain pillar by executing key customer experience initiatives
2. Analyze operational data to drive data-driven decision-making and optimize project performance
3. Collaborate with cross-functional teams to align operations with customer experience priorities
4. Monitor and report on key performance indicators to track project success
5. Advocate for a customer-first mindset in all supply chain initiatives

What is Required (Qualifications):

1. Minimum of 6 years of business/industry experience in customer-facing and/or supply chain roles
2. Proven project management experience with strong analytical and problem-solving skills
3. Intermediate Excel skills, including pivot tables and complex formulas
4. Experience with JIRA or equivalent project management tools
5. Ability to lead teams and projects with clear direction and accountability

How to Stand Out (Preferred Qualifications):

1. Experience in logistics, transportation, and supply chain operations
2. Familiarity with building and interpreting PowerBI dashboards and reports
3. Fluency in additional languages is highly desirable
4. Experience working within a bi-modal delivery environment (waterfall and agile/scrum)
5. Strong influencing and relationship management skills in a matrix environment