Project Manager, Customer Service

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Why you’ll love working for Siemens!

• Freedom and a healthy work-life balance– Embrace our flexible work environment with flex hours, telecommuting and digital workspaces.
• Solve the world’s most significant problems – Be part of exciting and innovative projects.
• Engaging, challenging, and fast evolving, cutting edge technological environment.
• Opportunities to advance your career and mentorship programs on a local and global scale.
• Competitive total rewards package.
• Profit sharing available.
• Rewarding vacation entitlement with the opportunity to buy and sell your vacation depending on your lifestyle.
• Contribute to our social responsibility initiatives focused on access to education, access to technology and sustaining communities and make a positive impact on the community.
• Participate in our celebrations, social events and offsite business events.
• Opportunities to contribute your innovative ideas and get paid for them!
• Employee perks and discounts.
• Diversity and inclusivity focused.

Siemens Mobility is seeking a Project Manager Customer Services to lead the maintenance and service operations of an assigned diesel-electric trainset fleet across all life cycle phases. In this role, you will oversee the strategic planning, execution, and performance management of a multi-location Technical and Maintenance Support and Spare Parts team to ensure compliance, safety, performance, and reliability in alignment with the Technical Support and Spares Supply Agreement (TSSSA).

You will act as the primary customer interface, managing key stakeholders while ensuring fleet compliance with rail regulations, industry standards, and Siemens policies. This position holds full responsibility for Siemens' maintenance support services, including personnel, spare parts, and financial performance across multiple locations in Quebec and Ontario.

As Project Manager Customer Services, you will manage scope, schedule, budget, and risk, ensuring contract deliverables are met while driving continuous improvement and customer satisfaction. You will report to Executive Management in the Canadian and US organization of Siemens Mobility, who provide strategic oversight, but you will have full autonomy in achieving project objectives. The role requires flexibility and frequent travel due to the contract's nature.

Key Responsibilities

• Lead and manage the entire service delivery project, ensuring that contractually defined KPIs (reliability, availability, safety, etc.) are met.
• Develop and execute project plans, aligning Siemens' service priorities with customer expectations and contractual obligations.
• Manage scope, schedule, and budget, identifying risks and implementing mitigation strategies.
• Ensure compliance with safety, quality, and regulatory requirements, including OSHA Law and CFR-49 regulations.
• Prepare and present regular progress reports, both internally and externally, ensuring transparency on contract performance.

Customer & Stakeholder Engagement

• Act as the primary point of contact for customer stakeholders, ensuring all formal and informal requests and concerns are addressed.
• Host regular meetings with executive, senior management and customers, aligning on service performance, risk mitigation, and improvement strategies.
• Develop and maintain strong relationships with internal and external partners, ensuring seamless service execution.
• Manage contractual obligations and change requests, ensuring compliance and alignment with customer needs.

Team Leadership & Organizational Development

• Build and lead a high-performing Trainset Maintenance Support and Spare Parts Services Team – around 30 direct reports -, including resource planning, recruitment, and training to ensure competency.
• Supervise Siemens Team Leaders and Technicians, as well as temporary personnel, ensuring optimal performance.
• Promote a safety-first culture (Zero Harm) by implementing and enforcing EH&S policies at all operational levels.
• Ensure the safety of personnel, equipment, and depot infrastructure under Siemens' responsibility.

Operational & Maintenance Oversight

• Monitor service delivery, track KPIs, and implement corrective actions to maintain and improve contract performance.
• Oversee maintenance execution and optimization, ensuring high fleet availability and reliability.
• Support the customer in depot maintenance and infrastructure management.
• Manage supplier contracts, including claims processing and documentation.
• Drive modifications and improvements, ensuring material and personnel resources are effectively allocated.

Ensure field data acquisition and analysis for continuous improvement.

Qualifications & Experience

• Demonstrated leadership in project management roles, with a track record of managing multi-functional teams in a rail or industrial environment.
• Proven experience in customer-facing roles, with strong stakeholder engagement and negotiation skills.
• Expertise in rolling stock maintenance, including industry best practices, troubleshooting, and regulatory compliance.
• Proficiency in project management methodologies (PM@Siemens, PMP, or equivalent).
• Strong budget, contract, and financial management skills, ensuring cost-effective service delivery.
• Experience managing risks, change requests, and scope adjustments in complex service projects.
• Bachelor’s degree (or equivalent experience) in Mechanical or Electrical Engineering.
• Minimum of 8 years of experience in rail maintenance, project management, or a related field.
• Fluency in French and English is essential.
• Familiarity with digitalization and automation in maintenance and service operations.

About us.

We share our ideas and champion the people behind them.

Siemens Mobility is a separately managed company of Siemens AG. As a leader in transport solutions for more than 175 years, Siemens Mobility is constantly innovating its portfolio. Its core areas include rolling stock, rail automation and electrification, a comprehensive software portfolio, turnkey systems as well as related services. With digital products and solutions, Siemens Mobility is enabling mobility operators worldwide to make infrastructure intelligent, increase value sustainably over the entire lifecycle, enhance passenger experience and guarantee availability. In fiscal year 2022, which ended on September 30, 2022, Siemens Mobility posted revenue of €9.7 billion and had around 38,200 employees worldwide. Further information is available at: www.siemens.com/mobility.

In Canada, Siemens Mobility has been providing solutions to the transportation industry for more than 40 years, including railway infrastructure maintenance services on the rail networks in Quebec and Ontario, light rail vehicles in Edmonton and Calgary, trainsets delivered to VIA Rail Canada, new trainsets for Ontario Northland that will bring back Northeastern passenger rail to Ontario that are expected to be delivered in 2026, an order for locomotives for Montreal’s exo and the rail electrification and overall system maintenance of the light rail transit network in Kitchener-Waterloo. Our footprint also includes dispatching services operated from Dorval, Québec, to more than 25 railways across Canada covering over 3,400 miles of track.

Today, Siemens Mobility provides customers with full-service capabilities for the entire life cycle of their projects to help evolve our growing cities while supporting Canada’s sustainability goals.

To learn more about Siemens Mobility, visit our website at Siemens Mobility | Canada | Siemens Mobility Canada