Project Manager

The Project Manager ensures the successful execution of analytical programs, maintains excellent client relationships, and supports operational growth in their region. This role demands high-quality client service, project management expertise, and adherence to safety and compliance protocols.

Specific Responsibilities:

Client Project Management

• Coordinate medium to large client accounts/projects, including sample submissions and bottle orders.
• Prepare, verify, and ship sample bottles and preservatives according to client needs.
• Track projects via LIMS, providing proactive updates on status or delays.
• Process return shipments for laboratory supplies and ensure inventory control.
• Organize data, reports, and invoicing revisions, ensuring client-specific requirements are met.

Client Relationship Management

• Welcome clients and couriers to the sample receiving area, offering excellent customer service.
• Meet with clients to maintain relationships, elicit feedback, and ensure project satisfaction.
• Provide technical advice on analytical methods and regulatory compliance.
• Support promotional activities, including demonstrations, conferences, and client appreciation events.
• Train and mentor junior staff within the client services team.
• Collaborate with laboratory, sales, and office staff to ensure smooth project execution.
• Manage workload distribution, ensuring department goals for turnaround time are met.

Operational and Administrative Support

• Receive, unpack, and verify client samples, ensuring proper labeling and organization.
• Maintain and update client account information and regional stock counts.
• Perform building maintenance and ensure the cleanliness of sample receiving areas.
• Follow standard operating procedures (SOPs) and ensure adherence to analytical quality standards.

Safety and Compliance

• Comply with ALS health and safety regulations, identifying and addressing any safety concerns.
• Wear personal protective equipment (PPE) as required.

Required Knowledge, Skills & Abilities:

• Excellent customer service, communication, and organizational skills.
• Ability to perform tasks under pressure and meet strict deadlines.
• Familiarity with environmental regulations at provincial and federal levels.
• Proficiency in Microsoft Word, Excel, and general computer applications.
• Capable of physical tasks, such as lifting up to 50 lbs., bending, and standing for long periods.

Required Qualifications:

• B.Sc. or Technical Diploma in a science-related field.
• 3-5 years of experience in environmental services or customer service roles.
• Valid provincial driver’s license with access to a vehicle.
• Ability to perform repetitive tasks with high accuracy in a fast-paced environment.

Physical Demands:

• Regular lifting, carrying, bending, and kneeling during shifts.
• Manual dexterity to perform intricate and/or repetitive tasks.
• Wear issued personal protective equipment (PPE) such as dust masks, gloves, etc., when required.
• Ability to stand for a full shift.
• Ability to sit at a desk and do general office work, which includes periodic sedentary responsibilities.

Working at ALS

Our people are our most valuable asset and drive our success at ALS. We are a diverse community of dedicated professionals united by our passion to make a difference in the world. We reward excellence and uphold our values in our work and how we treat each other. At ALS, you’ll be supported to expand your skills and develop new ones so you can reach your full potential. We invest in our people with a range of programs and provide opportunities across the company, giving our people scope to grow diverse careers and develop as leaders. We want everyone to have a safe, flexible and rewarding career that makes a positive impact on our people, the planet, and the communities where we work.

Our benefits include:

• Structured wage increases
• Comprehensive benefit package specific to your work status (including extended medical, dental, and vision coverage, access to company perks, life and disability insurance, retirement plan with company match, employee assistance and wellness programs)
• Additional vacation days for years of service
• Business support for education or training after 9 months with the company
• Learning & development opportunities (unlimited access to e-learnings and more)

Please note: Benefits vary based on employee status.

About ALS

ALS is a global leader in scientific testing, providing comprehensive testing solutions to clients in more than 60 countries across a wide range of industries, including environment, food and beverage, mining, personal care, pharmaceutical, healthcare, and equipment reliability. Using state-of-the-art technologies and innovative methodologies, our dedicated international teams deliver the highest-quality testing services and personalized solutions supported by local expertise. We help our clients leverage the power of data-driven insights for a safer and healthier world.

Everyone Matters

ALS is proud to be an equal opportunity employer and is committed to fostering an inclusive work environment where the strengths and perspectives of each employee are both recognized and valued.

Qualified candidates will be considered without regard to race, color, religion, national origin, military or veteran status, gender, age, disabilities, sexual orientation, gender identity, genetic characteristics protected by the law. We invite resumes from all interested parties, including women, Indigenous persons, members of minority groups, and persons living with disabilities.

ALS also welcomes applications from people with all levels of ability. Accommodation is available on request for candidates taking part in all aspects of the selection process.