Project Logistics Customer Excellence Specialist- Bilingual

Would you like to launch your career with one of the most successful logistics organizations worldwide? Here at Kuehne+Nagel, our Montreal site is looking for a new Project Logistics Customer Excellence Specialist to join our Project Logistics team.

Your Role

You will oversee day-to-day operations for industrial customers of the Project Logistics department. You will also provide operational coordination for turnkey EPC projects, project accounts and specialized one-off special cargo movements.

Your Responsibilities

• Arrange booking of cargo with carriers, internal service providers and agents in all modes of transport.
• Develop and implement work with overseas counterparts as required.
• Arrange all necessary documentation to meet project and shipment requirements.
• Monitor and update daily shipment status to clients.
• Update transport management tracking systems as required.
• Assist with invoicing and job costing where applicable.
• Assist with safe project execution to the client's satisfaction, consistent with cost, schedule and contractual requirements.
• Support the project team to ensure overall project delivery on time and within budget by meeting the highest standards set forth by Kuehne+Nagel and their customers in regards to Quality, Health and Safety, Security and Environment (QSHE).
• Book supplier invoices and prepare customer invoices.
• Ensure on-time file closure for month-end financial ledger closing.
• Ensure the project execution is in accordance with policies, procedures, systems, and requirements as requested by Kuehne+Nagel processes and Project / Operations Manager.
• Provide assistance to customer's RFIs/RFQs.
• Prepare individual quotations for budgetary and firm requests from assigned customers.
• Prepare reports for management and customers (quote register and system dashboards).
• Select and qualify vendors by following all QHSE vendor requirements and processes.
• Trace lost or misdirected shipments and process potential damage claims.
• Promote and sell transport insurance to customers when required.
• Act as super user for Kuehne+Nagel transport management systems and train new staff.

Your Skills and Experiences

• Bachelor's degree in Business, Logistics, or a related field.
• 5+ years of experience in account management, preferably in the freight forwarding or project logistics.
• Proficiency in using logistics software and Microsoft Office Suite.
• Bilingual in French and English is mandatory.
• Strong analytical and problem-solving skills.
• Proficient in Word, Excel (maintain complex spreadsheets), and PowerPoint.

Good Reasons to Join

There has never been a better time to work in logistics. Bring your skills to an industry that offers stability and international career growth. Here is what else you get from us: We offer a great compensation and medical/dental benefits package, employee discounts, tuition reimbursement, excellent training programs, and a fun and interesting global work environment.