Project Director, Transition Mgmt Office, Enablement Service

In April 2024, the Boards of St. Mary’s General and Grand River Hospitals both independently voted in favour of a voluntary merger of the Hospitals to form a new hospital organization. This evolution of our partnership will occur alongside our joint redevelopment work, as we strive to build a new acute care campus in the community. We welcome talent to both St. Mary’s General Hospital and Grand River Hospital that are ready to be part of an exciting, generational change for hospital care in Waterloo Region.

As Grand River Hospital and St. Mary’s General Hospital build the “Future of Care” together and a unified new hospital starting in April 2025, they are looking to recruit the digital leadership that will enable the success of a new hospital that delivers innovative care to Ontario’s fastest growing region. More specifically, the hospitals are seeking to recruit 3 digital services leaders to make the vision of high quality innovative care a reality.

We currently have an opportunity for a temporary full-time Project Director Enabling Services Transition – Enablement Services – approximately until November 30, 2027 at Grand River & St. Mary’s General Hospitals.

How Project Director Enabling Services Transition – Enablement supports our teams:

Reporting to the Executive Project Director – Transition Management Office (TMO), the Project Director Enabling Services Transition will provide leadership, partnership, and expert navigation for their assigned focus group(s) through all phases of planning, submissions, integration, execution, and post integration management for the hospital merger. The Project Director will work collaboratively with the Executive Project Director, the TMO team, the various work-streams, and the Consultant to develop an integration playbook for the organization. In partnership with the TMO, the Project Director will support the integration vision, set goals and objectives, and mobilize and motivate wider cross-functional teams to drive the success of the integration program.

The Project Director will oversee all aspects of planning and readiness for their focus areas, and in collaboration with those teams will be accountable to deliver on key activities as outlined in the playbook. This includes providing strategic leadership to focus groups, facilitating key decisions, ensuring delivery of detailed integration project plans, and synergy realization. The Project Director will work closely with their TMO peers, subject matter experts, and the team leaders in their focus program to ensure continuity in operations and the implementation of a sustainable integrated model.

• Accountable for the planning, submission, integration, execution, and post integration management of all assigned transition programs and operations during all phases of the hospital merger.
• Development, implementation, and ongoing management of an integration playbook for the organization.
• Manage all aspects of planning and readiness for the assigned transition program work-stream and be accountable for meeting key deliverables.
• Manage in collaboration with the TMO team, the overall integration plan and dependencies as they relate to their focus area, tracking program risks and issues, and meeting with the work-stream on a regular basis to track progress, make decisions, and monitor cross-functional dependencies.
• In close collaboration with their focus programs, identify, plan, and manage the interdependencies between the integration project and other key strategic initiatives underway within the program.
• Apply a future-oriented perspective and innovation mindset to ensure emerging trends, research, and evidence are considered in all project activities.
• Accountable for budget management and expenditure authorization.

Decision Making

• Works closely with operational leads to ensure robust analysis, appropriate benchmarks, and industry best practices are applied to all major integration decisions.
• Leverages external support (contractors, consultants, research firms, etc.) to support integration decision making.
• Identifies and interprets both operational and people risks and then develops and decides on mitigating strategies.
• Accountable for identifying, communicating, and mitigating risks to project milestone delivery, and escalates to the Executive Project Director when appropriate.
• Responsible for developing a plan to realize synergies, including ongoing tracking of integration synergies and costs.
• Makes budget allocation decisions such as staff mix and service utilization.

Program Design:

• Accountable for all activities and deliverables to ensure the development of a sustainable integrated operational model while ensuring continuity of hospital operations during transition.
• Leading and managing all aspects of program and service planning; process improvement and workflow standardization/design/optimization; health human resources and staffing models; enabling technologies and equipment; change management; data evaluation & visualization; patient experience best practice and co-design; and staff training design and delivery.
• Maintains and applies expertise in best practice, legislation, and compliance to ensure ministry, legislative, and accreditation standards are met or exceeded pre- and post-merger.

Change Management:

• Adopts a “people first” focus on project and change management both for enterprise change management and people change management aspects of the project.
• Builds on and continuously improves change management knowledge to apply best-in-class methodologies that ensure engagement with all stakeholders (both internal and external).
• Drives change by being directly involved in the assigned subject matter to identify and manage major issues and interdependencies, and then coordinates and communicates resolutions to all involved.

The Project Director Enabling Services Transition – Enablement Services has:

• Active member, in good standing with a professional designation in Finance from a regulatory body or association, e.g. CPA, CPP.
• Minimum of 2-5 years of experience leading a hospital corporate enabling services program.
• Minimum of 5-10 years of experience in healthcare, with demonstrated experience in formal/informal leadership roles.
• Demonstrated experience in managing operational functions or projects in large complex organizations including program planning, support functions, and service delivery design, implementation, and evaluation.
• Experience leading professional staff, including coaching, fostering consensus decision-making, and creating a collaborative, productive team-based work environment for change initiatives to achieve quality patient care.
• Demonstrated knowledge of performance measurement, quality improvement, and risk management; ability to identify risks, intervene effectively, and escalate appropriately.
• Excellent consultation, facilitation, negotiation, problem-solving, consensus building/team building, and collaboration skills with an exhibited ability to gain timely consensus and alignment of multiple impacted and interested parties.
• Demonstrated ability to take complex ideas and translate them for teams to drive action, accountability, and consensus.
• Effective project management skills, including development of work plans, documentation, project charters, etc.
• An ability to take a system view and understand the complexity and interdependent nature of patient care processes and the impact and implications of decisions on the quality of patient care or service provision and to work within and across multiple complex, rapidly evolving initiatives and understand the interdependencies and how they affect the delivery of the project.
• Knowledge and understanding of relevant legislation, Accreditation standards, CSA Standards, and other applicable regulations.

Preferred Requirements:

Change Management and Project Management or willingness to undertake these certifications.

Grand River Hospital & St. Mary’s General Hospital support our Team Members with:

• A thorough onboarding and orientation program.
• Ongoing training and development opportunities.
• Access to our Ongoing Education Fund.
• Career mentorship.
• Wellness programs.

As part of our commitment to the health and safety of our patients, staff, and community from COVID-19, subject to any accommodation required by applicable human rights legislation, Grand River Hospital requires that all staff have received all required doses of a COVID-19 vaccine approved by Health Canada.

APPLICATIONS WILL BE RECEIVED UNTIL THE POSTING IS CLOSED.

Please include a resume with your application in order to ensure that your qualifications are appropriately considered in the hiring process.

Grand River Hospital is committed to fair and equitable employment and in our recruitment and selection practices. We strongly believe in inclusion and diversity within our organization and welcome all applicants including, but not limited to: racialized communities, all religions and ethnicities, persons with disabilities, LGBTQ2S+ persons, Indigenous people, and all others who may contribute to the further diversification of our Hospital community. We are committed to providing and fostering a respectful workplace for all employees, free from violence and harassment. Grand River Hospital is a proud member of the Canadian Centre for Diversity and Inclusion (CCDI).

Upon individual request, the hospital will endeavour to remove any barrier to the hiring process to accommodate candidates, including those with disabilities. Should any applicant require accommodation through the application, interview, or selection processes, please contact Human Resources in advance for assistance.