Project Coordinator, Wayfinding & Signage

At Grand River Hospital and St. Mary’s General Hospital, we are building a world-class health care system supporting healthier lives for the communities we serve. We value people above all else and the experiences of our patients and their families, our team members, and our partners are at the very top of our agenda.

Integration of Grand River Hospital & St Mary’s General Hospital: Through our values of CARE; TRUST AND BE TRUSTWORTHY; COURAGE TO START, HEART TO FINISH and WELCOME ONE TO WELCOME ALL we leverage the collective talents and strengths of our GRH team, our community, and our partners to innovate and accelerate the transformation of health care delivery. Our culture is founded in our values: COMPASSION, RESPECT, INCLUSION, INTEGRITY, COLLABORATION and INNOVATION.

We currently have an opportunity for a Project Coordinator, Wayfinding & Signage (temporary full-time, Jan 2025 – Sep 2026) to join our Transition Management Office.

How Project Coordinator, Wayfinding & Signage support our teams:

The merger of Grand River Hospital and St. Mary’s General Hospital to “NewCo” results in need for a rebrand, including temporary and permanent interior and exterior signage. This provides the opportunity to inventory and assess legacy signage/wayfinding, and work to create and execute recommendations and standards to help implement successful patient-centric experiences across all campuses.

Reporting to the Director, Strategic Engagement and Director the Project Coordinator, Wayfinding and Signage, will support initiatives related to rebranding of Facilities Planning and Organizational Signage and Wayfinding.

The Project Coordinator will be a key member in the review and auditing of current organizational signage/wayfinding (internal and external) and support the Transition Management Office, Communications, and Facilities Planning teams across all existing Hospital sites (Grand River Hospital – KW and Freeport Campus, and St. Mary’s General Hospital) as well as Satellite locations. The successful candidate will:

• Perform thorough signage/wayfinding audit at Grand River and St. Mary’s acute and satellite locations.
• Plan, conduct, and lead discussions across clinical and enabling service teams to inform recommendations for rebrand and future signage treatments.
• Develop a signage inventory database accessible across the Hospitals/Foundations.
• Work in partnership with BFCT team to consider best practices for a systems-wide signage/wayfinding approach.
• Through audit and collaborations, propose priority signage projects. Plan and execute on installation.
• Collaborate with Foundations to assess and address donor recognition signage to establish replacement/move forward.
• In consultation with team members, develop and update design standards and specifications, as well as a signage Standard Operating Procedure, that aligns with current technical and accessibility requirements.
• Through signage, create a consistent, system-wide, patient-centred signage and wayfinding directives.
• In partnership with Director, Strategic Engagement and Executive Director, Transition Management Office, propose signage treatments that can grow/evolve throughout coping strategy, and still embrace and showcase new brand.

The Project Coordinator, Wayfinding & Signage will bring the following:

• Completion of a University Degree or College Diploma in a related discipline or a combination of education, training and experience deemed to be equivalent.
• 1-2 years experience (co-op included) in architecture engineering, or city planner environment.
• Knowledgeable in architectural design, specifications, construction and contracting techniques.
• Fully conversant with and experienced using the current versions of Adobe InDesign and Adobe Illustrator; and experience with Creative Suite, Microsoft Office, SharePoint, Adobe Acrobat, CorelDraw and SketchUP would be an asset.
• Understanding of Regional / Provincial regulations, guidelines, codes, and by-laws pertaining to wayfinding / signage.

Relevant Experience/Key Traits:

• Communicate in a variety of mediums.
• Plan and organize activities/projects to meet section and organizational goals.
• Use office technology, software and applications.
• Create and deliver presentations in various formats.
• Apply analytical skills.

Other qualities:

• Sound judgment; and well-developed analytical, problem solving, and verbal communication skills.
• Demonstrated ability to co-ordinate the efforts of others to accomplish objectives.
• Ability to create and motivate team spirit; and organize, manage and work on numerous projects concurrently.
• Demonstrated ability to research and prepare detailed presentations, and to communicate intent to varied groups.
• Excellent organizational skills to logically maintain effective records of design and communication.
• Must have or rapidly acquire a comprehensive knowledge of the Ontario Human Rights Code and Related Orders including disability accommodation and accessibility requirements pertaining to passengers and employees.

Grand River Hospital & St. Mary’s General Hospital support our Team Members with:

• A thorough onboarding and orientation program.
• Ongoing training and development opportunities.
• Access to our Ongoing Education Fund.
• Career mentorship.
• Wellness programs.

As part of our commitment to the health and safety of our patients, staff and community from COVID-19, subject to any accommodation required by applicable human rights legislation, Grand River Hospital requires that all staff have received all required doses of a COVID-19 vaccine approved by Health Canada.

APPLICATIONS WILL BE RECEIVED UNTIL THE POSTING IS CLOSED.

Please include a resume with your application in order to ensure that your qualifications are appropriately considered in the hiring process.

Grand River Hospital is committed to fair and equitable employment and in our recruitment and selection practices. We strongly believe in inclusion and diversity within our organization, and welcome all applicants including, but not limited to: racialized communities, all religions and ethnicities, persons with disabilities, LGBTQ2S+ persons, Indigenous people, and all others who may contribute to the further diversification of our Hospital community.

Upon individual request, the hospital will endeavour to remove any barrier to the hiring process to accommodate candidates, including those with disabilities. Should any applicant require accommodation through the application, interview or selection processes, please contact Human Resources in advance for assistance.