Project Coordinator � Bilingual

As part of the Coordination Services Team, the IT/Project coordinator will work closely with Project team, Application Delivery and Line Of Business (LOBS) to maintain our information technology systems and organize all types of IT projects. You will carry out both technical and administrative tasks/services to ensure functionality and efficiency of our IT landscape and projects (i.e. infrastructure, Migration from On-Prem to Cloud, Change Requests, ad-hoc catalogue requests and champion process improvements). You will execute various coordinating tasks/services, like schedule and risk management, maintaining and validating project documentation, monitoring project and implementation plans, schedules, participating in stakeholder meetings and ensuring projects are delivered in a timely manner. To succeed in this role, you should have excellent time management and communication skills, be a critical thinker and problem-solver with great attention to detail.

Responsibilities

• Communicate and coordinate with Project technical team, Business users, Application Delivery, vendors and sponsors
• Work collaboratively with the technical co-workers to review and validate the intended approach to the project tasks
• Work with team members to address and report project issues in a proactive manner
• Ensure that work assignments are clearly communicated and a strong drive to bring clarity
• Follow up meetings with respective line of business, application delivery and project team.
• Change request management (open/submit all necessary change controls and tasks) in ServiceNow
• Drive the migration Change implementation plan during change execution.
• Validate tasks assigned are acknowledged by the signee.
• Have good communication skills
• Must be bilingual French/English. Must speak fluent in both languages.

• B.S. in Computer Science (CS), Information Technology (IT), Information Systems (IS), Electrical Engineering (EE), Computer Engineering (CE), Informatics, or Software Engineering (SE)
• Certified Scrum Master (CSM) Certification is an added advantage.
• Knowledge of basic computer science concepts, Cloud Technologies, Migration from On-Prem to cloud, programming, Scripting and Information Systems
• Expertise in MS tools (MS Word, PowerPoint and Excel).
• Experience in ITIL Change and Incident management using Service NOW
• Interest and willingness to travel and relocate

• Demonstrated ability to successfully plan and manage projects throughout the lifecycle of a task
• Action-oriented for challenging concepts and new assignments
• Proven ability to address problems associated with bottlenecks & constraints and prioritize items given conflicting requests and limited resources
• Ability to learn new concepts quickly, easily make connections among previously unrelated ideas and enjoy the challenge of unfamiliar tasks
• Knowledgeable with computer system concepts, i.e. Cloud (Azure), servers, storage, database, middleware, and networking
• High level of computer competency and associated software (Microsoft Suite: Outlook, Excel, Word, PowerPoint) required, or similar project management tools (Visio, Service Now…). Microsoft Project experience desired.
• Ability to regularly exercise judgement and discretion in order to manage assignments
• Ability to problem solve and demonstrate influencing skills
• Ability to organize and prioritize coordination of multiple assignments
• Ability to set priorities and adapt to changing situations quickly
• Clear communication skills (French and English written/verbal) that can be tailored to different audiences and strong meeting facilitation skills
• Proven experience in creating, managing, and motivating a project team
• Leadership capabilities to effectively hold work owners accountable
• Proven ability to build and manage constructive relationships across the organization to promote project success, identify communication opportunities, foster collaboration and mutual support and cross-functional thinking