PROJECT COORDINATOR

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• Division & Section: Municipal Licensing & Standards, MLS By-Law Enforcement
• Work Location: 1530 Markham Rd, Scarborough (Hybrid)
• Job Type & Duration: Full-time, Permanent Vacancy
• Shift Information: Monday - Friday , 35 hours per week
• Affiliation: Non-Union
• Number of Positions Open: 1
• Posting Period: 11-Dec-2024 to 6-Jan-2025

Summary:

Reporting to the Supervisor, Noise Enforcement, the Project Coordinator will support the administration of the noise exemption program and collaborate strategically with the dedicated Noise Enforcement Team. The Project Coordinator will support and coordinate workplan priorities, assist with the review and management of complex noise permit applications and operational plans; and lead or assist with the implementation of projects, structures, and processes required for Noise Enforcement operations.

Major Responsibilities:

• Implements detailed plans and recommends policies and procedures regarding program specific requirements.
• Supports the implementation and sustainment of various change management initiatives to support divisional transformation and acts as a subject matter expert and liaison between operations and the business transformation team
• Conducts research into assigned area ensuring that such research takes into account developments within the field, corporate policies and practices, legislation and initiatives by other levels of government.
• Provides input into and administers assigned budget, ensuring that expenditures are controlled and maintained within approved budget limitations.
• Supervises assigned projects, ensuring effective teamwork and communication, high standards of work quality and organizational performance and continuous learning.
• May participate in the job hiring process, contributing to the production of the practical and oral examination of staff and as a member of the interview panel, when requested.
• Makes recommendations to divisional management to support management functions and improve efficiency and effectiveness of service delivery in regard to service optimization and business process simplifications that could result in alternate service delivery, changes in staffing levels, restructuring, and resource allocation.
• Identifies priorities and develops appropriate responses within the Division on issues such as FOI, labour disruption plans and other sensitive issues.
• Coordinates the implementation of new corporate software applications within Bylaw Enforcement. Manages office and equipment modernization initiatives to support the new Service Delivery Model.
• Participates in the development of knowledge-based articles.
• Supports and coordinates staff engaged in administering and enforcing the provisions of the various by-laws and related legislation and policies under Chapter 591, the Noise Bylaw.
• Oversees the required call-out process to obtain trained officers to monitor exemption permits, “noise monitoring” when required and drafts Operational Plans for each monitoring event.
• Responds to complaints by the public, police, and members of City Council; Interprets the noise by-laws and determines course of action to be taken to resolve the situation.
• Monitors the intake and assignment of complaints ensuring fair work distribution.
• Provides work direction and coordinates a team of support staff as needed in regard to the issuance, denial or revocation of a noise exemption permit and may prepare documentation for legal proceedings and attends and gives evidence at court proceedings. Reviews and approves permits being issued to ensure consistency. Liaises with the general public, City and other Government officials to ensure compliance with the appropriate by-laws.
• Works with the supervisor to execute decisions made within the section and/or Division in consultation with the Manager or Bylaw Enforcement Management team.
• Conducts and coordinates the training of support staff and Bylaw Officers as needed in all facets of noise exemption process.
• Conducts audits of noise exemption permits to ensure accuracy and that the permit process is fair, equitable and transparent.
• Attends meetings with community groups, the public, elected officials, with other divisions, agencies and commissions.
• May represent the City at all litigation matters involving the noise exemption applications/permits and provides expert testimony.
• Provides strategic direction on required by-law amendments, necessary reviews and challenges, and update requirements.
• May assist in develops training sessions/material for all new Legislation, By-Laws and/or City Council approved Policies/Guidelines relevant to staff.
• Analyzes and determines the effectiveness and direction of administrative and enforcement staff. Assigns areas of responsibility and coverage.
• Develops and coordinates enforcement and educational campaigns with other Divisions, Agencies & Municipalities (motor vehicle blitzes, retail businesses).

May assist in developing Media Releases for major events/issues in reference to noise exemption applications/permits.

Key Qualifications:

Your application must describe your qualifications as they relate to:

• Post-secondary education in a field relevant to the job function (e.g. project management, bylaw enforcement/MLEO Certification, criminology, public administration), or the approved equivalent combination of education and experience.
• Considerable experience managing stakeholders both internal and external (e.g. City Divisions, Boards and Agencies, Senior City Management and City Council) with effective communication techniques, practices and positive outcomes.
• Considerable experience conducting research and analysis, developing recommendations and managing and completing projects of various terms and complexities.
• Considerable Experience in the use of corporate applications, in particular word processing, spreadsheets, presentation applications and approaches (e.g. Salesforce , ML&S Licensing System, Toronto Property System, iView2, as well as Microsoft Excel, Word, Power Point, Adobe Acrobat ).
• Experience managing contentious issues requiring highly effective analytical, conflict resolution, interpersonal and problem-solving skills.
• Experience creating concise and effective reports, presentations, briefing notes and correspondence on policy, project and administrative issues, often under time constraints.
• Must possess and maintain a valid Province of Ontario Class “G” Driver’s License and the ability to obtain and maintain the City’s Operating permits and requirement.
• Ability to exercise independent judgment and discretion in handling matters of confidential, proprietary or sensitive nature as they relate to other senior staff, public and personnel matters.
• Excellent written and verbal communication skills, including presentation and facilitation skills, with the ability to apply those skills using a wide range of media with numerous stakeholders including clients, staff, community agencies, senior management and government officials/politicians.
• Excellent organizational and project management skills to manage multiple assignments and meet competing deadlines.
• Ability to work in a highly demanding work environment and fast paced work environment.
• Familiarity with government legislation in the area of occupational health and safety and other relevant government legislation including the Municipal Freedom of Information Act and the Accessibility for Ontarians with Disabilities Act.

You must also have:

• Excellent knowledge and understanding of the by-laws and related legislation
• governing the noise exemption permits and chapter 591.
• Excellent analytical, problem solving and conflict management skills when dealing with staff, the public and/or other stakeholders.
• Ability to act as Divisional Lead coordinator and/or facilitator for enforcement
• initiatives and educational campaigns
• Ability to plan, prioritize, organize, administer and develop schedules and work
• with minimal supervision.
• Ability to conduct best practices review and make recommendations to
• continuously improve work practices and/or processes.
• Ability to provide work direction to others.
• Highly developed interpersonal skills with the ability to interact with staff, conduct training seminars, build teams and communicate effectively at all levels of the organization.
• Ability to work extended hours, weekends and/or staggered hours when required.
• Knowledge of relevant legislation including the Occupational Health and SafetyAct
• Experience utilizing the Noise Bylaw and/or training in acoustic technology is an asset.
• The ability to work from home in compliance with the City of Toronto’s work from home /Hybrid policy

Equity, Diversity and Inclusion

The City is an equal opportunity employer, dedicated to creating a workplace culture of inclusiveness that reflects the diverse residents that we serve. Learn more about the City’s commitment to employment equity .