Programmer, Seniors

Job Description

JOB TITLE: Programmer, Seniors

DEPARTMENT: Community Services

POSTING NUMBER: 106520

NUMBER OF POSITIONS: 1

JOB STATUS & DURATION: Full Time Permanent

HOURS OF WORK: 35 hour - variable hours

LOCATION: TBD

SALARY GRADE: 3

HIRING SALARY RANGE: $69,386.00 - $78,060.00 per annum

MAXIMUM OF SALARY RANGE: $86,733.00 per annum

JOB TYPE: Management and Administration

POSTING DATE: March 31, 2025

CLOSING DATE: April 11, 2025

AREA OF RESPONSIBILITY:

Reporting to the Coordinator, this position provides supervision to contract, part-time and volunteer support staff and ensures quality program delivery and excellent customer service to meet current and changing needs of the community.

Business Distinctions – Primary Function includes one of the following areas of focus; there may also be a secondary area of focus as well:

• Aquatics/Skating
• Active Living – may include dance, racquet, fitness, outdoor education, youth/general, preschool, child care
• Seniors
• Arts
• Golf, Curling, Tennis
• Special Events
• Generalist
• Special Needs
• Environmental
• Outdoor Education

Supervision of support staff

• Recruit, hire, train and provide ongoing supervision, leadership, coaching and recognition to part-time and volunteers
• Development of part-time staff and volunteers through seasonal trainings, and ongoing coaching and feedback
• Implement and deliver ongoing communication plan to direct reports
• Adhere to corporate, departmental, and divisional standards
• Manage adherence of governing legislations and regulations; corporate policies, procedures, standards and guidelines; governing body’s standards and guidelines.
• Perform in accordance to facility Manager on Duty roles and responsibilities as required
• Develop and deliver proactive and strategic recruitment and retention plan for part-time staff and volunteers
• Evaluate training needs, and manage execution of staff trainings, orientations and meetings

Administration

• Thorough documentation of coaching, feedback and training of part-time staff and volunteers
• Verification of part-time payroll entry in accordance with staff schedules
• Prepares for and follow-up on incident/accidents reporting and communicate timely based on severity
• Sessional reporting of program capacities on collection and analysis of data, customer satisfaction, revenue and expenses.
• Compile and review daily, weekly and sessional statistics and checklists
• Timely follow-up on program related refund requests
• Adherence to all mandated deadlines
• Participation in any quality assurance program
• Develop and monitor staff and volunteer schedules seasonally according to program needs
• Proactive planning of upcoming sessions
• Ensure program plans are created, communicated, and available for all program staff
• Documentation of staff and volunteer trainings; ongoing monitoring of staff certifications, maintaining staff files and ensuring staff certifications remain current
• Ensure all staff hiring packages are completed in a timely manner

Customer Service and Community Development

• Timely and appropriate follow-up with customer concerns, requests, and inquiries
• Liaising with internal and external groups as required related to programs, services and special events
• Planning and delivering community special events in collaboration with facility and/or special events team
• Deliver strategies to increase customer recruitment and retention through continuous improvement of customer experience
• In collaboration with the coordinator, foster and maintain ongoing excellent relationships with community partners.

Program Development

• Ongoing research, acquiring knowledge and expertise related to industry trends pertinent to portfolio
• Liaising with other facilities and lines of business to ensure complimentary and consistent delivery of programs
• Conduct program quality assurance through ongoing program visits and observations, customer engagement and participation experience
• Adhere to program development and brochure development processes
• Execute action plans to meet targets and potential growth
• Assist Recreation Coordinator with marketing and business plan
• Attend school events, such as open houses, parent nights, and registration days, to support program participation and development

Budget

• Monitor and report on expenses and revenue actuals and forecast according to portfolio
• Purchases and manage inventory of program supplies and materials

SELECTION CRITERIA:

EDUCATION:

• Degree or diploma preferably in related field (i.e. Recreation & Leisure, Kinesiology, Physical Education)

EXPERIENCE:

• 2 years of related programming and planning experience
• 1 year of supervisory experience

OTHER SKILLS AND ASSETS:

• Working knowledge of related legislation, in applicable area of discipline
• Proficiency in MS Office
• Customer service skills and experience
• Written and oral communication skills

Mandatory Certifications, Designations or Licences

• Current Standard First Aid/CPR-C
• Valid Ontario non-probationary Class G Driver’s License and have access to a vehicle

Aquatics: Must possess and maintain current certifications as follows:

• National Lifeguard – Pool
• Standard First Aid & CPR C
• Lifesaving Instructors
• Lifesaving Swim Instructors
• Aquatic Supervisory Training or Aquatic Management Training
• Airway Management (or ability to obtain)

The following certifications are considered an asset:

• HIGH FIVE Principles of Healthy Child Development & QUEST 2
• Bronze Cross Examiner
• First Aid Instructor/Examiner
• National Lifeguard Instructor/Examiner
• Lifesaving Coach Level 1
• Lifesaving Society Instructor Trainer
• Pool Operators
• Aquatic Safety Inspectors
• Aquatic Fitness Certification (e.g. CALA, Water Art or equivalent)

Fitness:

• Current FIS or PTS certification with CanFit Pro and/or CSEP and/or equivalent certification with recognized affiliation

Golf:

• Professional Golf Management diploma and full Class “A” Certification
• PGA of Canada Class A member

Gymnastics:

• NCCP Coaching Certificate
• Gymnastics level 2

Preferred Certifications, Designations or Licences

Bronze Cross Examiner, National Lifeguard Instructor, National Lifeguard Examiner, First Aid Instructor, First Aid Examiner, BOAT Instructor, Boat Rescue Instructor, Instructor Trainer

**Various tests and/or exams may be administered as part of the selection criteria.

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Interview: Our recruitment process may be completed with video conference technology.

If this opportunity matches your interest and experience, please apply online by clicking the button above quoting reference #106520 by April 11, 2025 and complete the attached questionnaire. We thank all applicants; however, only those selected for an interview will be contacted. The successful candidate(s) will be required, as a condition of employment, to execute a written employment agreement. A criminal record search will be required of the successful candidate to verify the absence of a criminal record for which a pardon has not been granted.