Program Service Caseworker

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Program Service Caseworker

Apply remote type Onsite locations NEWMARKET, ON time type Full time posted on Posted Yesterday time left to apply End Date: April 21, 2025 (9 days left to apply) job requisition id JR100237

Who We Are

For more than 130 years, The Salvation Army has served people in need in communities across Canada and Bermuda. Building on our roots as a world-wide Christian church, each year we help more than 2 million people, providing necessities such as food, clothing and shelter. In addition, we support people experiencing unemployment, addiction and family challenges. We continually adapt and innovate to meet emerging needs and live out our mission, vision and values of hope, service, dignity and stewardship. As a faith- and values-based organization, we hire and serve people of all backgrounds and walks of life - there is a place for everyone to belong here.

Mission Statement

The Salvation Army exists to share the love of Jesus Christ, meet human needs and be a transforming influence in the communities of our world.

Job Description:

Position Purpose summary: To support clients and operate residential facility, through: Clients admissions, intake processing, case triaging, primary support case work, referral and clerical duties. Provide clients with encouragement and access to wrap around supports that ultimately lead to getting housed and staying housed.

Accountabilities:

Written and Verbal Communication

• Performing all relevant documentation related to PSCW including but not limited to: intake/discharge forms, client HIFIS notes, shift logs, incident reports, client forms, medication documents, client applications, stats reports, etc.
• Responsible for maintaining personal MyArmy work account/password for all strategic work purposes including email, Workday (attendance and scheduling), Salvation Army corporate information systems, Microsoft teams, etc. This is done with support from management, supervisory staff and I.T support personnel.
• Staying up to date on all communications, including management/supervisory emails, client case notes, meeting minutes, training communications, policy and procedures updates, etc.

Reporting

• Responsible for reporting monthly PSCW performance statistics to OCE.YHSS@salvationarmy.ca email address.
• Fulfilling and communicating all relevant Incident reports, including IIR (Internal reports) to the team, and CIR (critical reports) to supervisory staff.
• Completing daily front-line worker responsibility logs and bed board charts.
• Completing all required aspects of ongoing PEAC performance appraisal and coaching documents

Case Work/Facility

• Maintaining ongoing responsibility for primary client housing-stability planning and housing-related case work.
• Fulfillment of daily PSCW shift responsibility sheets
• Maintaining personal HIFIS account and using HIFIS system for all aspects client case work.
• Manage contact with professional and agency support staff
• PSCW staff members are responsible for moderate cleaning and upkeep of facilities and resident quarters when property services staff are not on site.
• PSCW staff are responsible to adhere to all tasks and responsibilities as outlined on the Front-Line worker responsibilities shift sheets.

CRITICAL RELATIONSHIP MANAGEMENT

PSCW workers manage regular contact with: Shift partners, aftercare staff team, residential and case clients, Immediate supervisory staff, management team, regional government reps, partner/community agency representatives, client contacts (as appropriate), other internal S.A. facilities staff members.

Governance Boards and Councils/MEETINGS:

Internal:

• Case Workers are responsible for participating in all relevant team and training meetings as directed by management/supervisory staff, including all-staff meetings, team meetings, supervisory/coaching meetings, training meetings, etc.

MANAGERIAL/Technical Leadership RESPONSIBILITY:

• Reports directly to: Program Services Coordinator
• Indirect report to facility Program Director

FINANCIAL AND MATERIALS MANAGEMENT:

• Following procedures on donation processing and drop-safe depositing
• Balancing petty cash at each shift change
• Maintaining awareness of all organizational policy on personal finance related to money in the workplace (staff and client).

WORKING CONDITIONS:

• PSCW staff members work onsite at Belinda’s Place; approximately 95%. On occasion PSCW staff have responsibility to leave premises for work related tasks (housing-related case work support, client, meeting, training, supplies purchasing, etc), approx. 5%
• PSCW staff members work within the facility building, and outside of the building, onsite.

The above responsibilities must be discharged in accordance with The Salvation Army’s Mission Statement, in a professional manner, exemplifying Christian standards of conduct.

Education and Experience Qualifications:

Education, Qualifications and Certifications:

• College diploma or equivalent post-secondary formal study related to social and/or women related services work. Bachelor of Social Work is preferred.
• Valid Driver’s License is a requirement

Experience and Skilled Knowledge Requirements:

• Experience working with homelessness, mental health and addictions.
• Must have functional knowledge and understanding of women issues related to homelessness, mental health and addictions.

Skills and Capabilities (examples provided below):

• Thorough knowledge and understanding of and a commitment to anti-racism, anti-oppression and equity.
• The responsibilities associated with this position demand a high degree of confidentiality.
• Strong oral and written communication skills are essential.
• Word processing, Desktop Publishing, Spreadsheet/Graphing; Database computer skills are essential.
• Ability to work independently as well as part of a team.
• Must have good interpersonal/time management skills.
• Good knowledge of community resources.
• Must exhibit strong empathy, understanding and support for all youth, including difficult-to-serve young people, in our service sector.

The Salvation Army's (TSA) Criminal Background Check policy stipulates that a criminal background check is required for all new employees. It must also be completed for volunteers who will be in a position of financial trust or authority. Additional screening is required for employees and volunteers who will work with vulnerable persons.

Compensation:

The target hiring range for this position is $20.42 to $20.42 with a maximum of $20.42. Placement in the salary range will be based on factors such as market conditions, internal equity, and candidate experience, skills, and qualifications relevant to the role.

The Salvation Army will provide reasonable accommodation upon request. Please email Recruitment.Accommodations@salvationarmy.ca if you have a need for any accommodation and we will be pleased to discuss this with you.

About Us

Our employees are motivated by the fulfillment and meaning they experience as they serve people in need across Canada and Bermuda. Whether at the front-lines or in a support role, as part of our team you’ll work alongside a diverse and skilled group of purpose-driven professionals, empowered to provide exceptional service.

We deeply value the relationships we build in the workplace, as well as the opportunities given to us such as the potential to experience flexibility at work, receive health and dental benefits, paid vacation and sick time, RRSP’s, as well as to expand our skills and advance our careers as together we build a culture of continuous learning and growth.

If you're looking for a career that allows you to find meaning, make an impact, and one that challenges you to grow and become the best version of yourself, join our dynamic team. There is a place for everyone to belong at The Salvation Army.