Program Navigator

Be among the first applicants.

Children's Health Foundation of Vancouver Island

Victoria

CAD 80,000 - 100,000

Be among the first applicants.

5 days ago

Job description

Position: Program Navigator, Part-Time, 30 hours per week

Reports to: Associate Director of Programs

Location: South, Central or North Island (hybrid or remote model will be considered)

About us:

Children’s Health Foundation of Vancouver Island (CHFVI) has invested in the health of Island kids for almost 100 years. Our mission is to ensure all Island families have access to the health care they need, when and where they need it the most. Thanks to the generosity of our donors, we are able to bring supports closer to home and help transform the lives of children and youth living with physical and mental health challenges.

We collaborate with communities, partner organizations, and donors to fund programs and provide supports to address the daily and often urgent health care needs families face when caring for a child with complex health challenges. Our crucial fundraising work began with inpatient support for kids with polio and other physical health challenges in 1927 and has evolved with every emerging health care need in the decades since.

We know kids may only be 21% of our Island’s population, but they are 100% of our future. Help us invest in this future and join us as champions for the health of every Island family.

Who we’re looking for:

We have an exciting opportunity for a Program Navigator to join our Foundation and support our Bear Essentials Program (BE). Bear Essentials is a family support program that assists with the costs of health-related travel and equipment for Island kids. The program is designed for families that struggle to afford the associated costs or that have barriers limiting their ability to access health care or equipment for their child. Bear Essentials is a program accessed through referral only.

The Program Navigator is responsible for the day-to-day requirements of the Bear Essentials (BE) program and connects families between the BE program, Home Away from Home Network, and other community supports. They will process applications, and develop and manage relationships with health care professionals and other community partners.

Responsibilities

Program Delivery

Execute the deliverables of the Bear Essentials program including:

receiving, evaluating and prioritizing applications to ensure responsible budget management both monthly and annually
providing follow up and support for incomplete applications
assisting families to connect to complementary resources
approving, deferring, and declining applications based on criteria, assessment of need and available funding
communicating status of applications
disbursing funds as outlined in the program procedures

Provide navigation to Home Away from Home resources and other community supports as aligned with Foundation processes
Provide recommendations for Bear Essentials program including program procedures and funding criteria
Assist with the review of complex applications including managing any concerns raised by referring healthcare professionals

Collaboration and Community Building

Proactively build and maintain relationships with the health care community to ensure families are connected to the programs and supports they need
Together with the Senior Program Navigator lead the preparation and coordination of the BE Learning Series to support knowledge sharing within the health community
Inform and consult on any outreach activities that may involve referring healthcare professionals that access BE

Bursary Administration

Ensure application forms are up to date and liaise with Communication & Marketing team for website and collateral updates
Review list of contacts and update list as appropriate to ensure greatest reach to intended audience. Contact organizations/institutions to promote the bursary.
Prepare and distribute email notifications to applicable contacts of bursary opening, acceptance, and closing dates
Manage the designated bursaries email account and receive incoming applications for both the Women’s Institute and Lisa Huus Bursaries
Follow up on any incomplete applications in database and respond to applicant questions
Enter applications into the tracking system and compile packages for committee review
Track allocated funds for approved applications and send congratulatory and regret letters to applicants
Prepare funds processing request for Finance and send letters to applicants, educational institutions and liaise with Finance for distribution of funds by cheques/e-transfers
Assist with compiling a report of bursary cycle activities
Liaise with successful applicants for any thank you messages they may provide

Research and Evaluation

Complete data entry and record maintenance
Collaborate with the team’s evaluation lead in the design and implementation of feedback processes and other program evaluation metrics to ensure program effectiveness and stewardship of funds
Participate in developmental evaluation processes and follow up activities, such as Learning Lab sessions and related follow up activities
Ongoing research and discovery into complementary programs and resources

Administration and other duties

Assist with program related events, project plans and debriefs as required
Assist with the annual review and update of BE processes
Support fundraising efforts coordinated by CHF Fund Development team
Manage program related correspondence
Work collaboratively with the Family Programs and Impact team to ensure adequate coverage on all departmental responsibilities
Other special projects that may arise as assigned

Required Skills and Experience

Passion for being in service to families in need, for building relationships and for creating connections to assist families in accessing health care
Superior listening skills coupled with exceptional written and presentation communication skills
Ability to work with and process confidential information with discretion and sensitivity
Strong decision-making skills demonstrated by strategies that move the organization forward, effective goal setting, action plans and evaluation of successes and areas for growth
A high level of organizational ability, attention to detail, and ability to manage tight timelines
Ability to exercise initiative, judgment and problem-solving skills to complete work, take responsibility and make decisions based on solid analysis and interpretation
Previous experience with a not-for-profit organization and/or fundraising and granting experience an asset
Solid knowledge of Microsoft Office programs (Word, Excel, and PowerPoint)

Qualifications and Education

Post-secondary education in a human services field or equivalent experience
At least 3-5 years of relevant work experience

Working Conditions

30 hours per week
Valid Class 5 Driver’s licence and access to a vehicle to travel to occasional site visits, events and presentations across Vancouver Island and surrounding islands

Why join us?

Are you looking for a career where you can make a difference? The work you do with CHFVI will have a direct and positive impact on children and families on Vancouver Island and surrounding islands. The Foundation believes in providing its employees with a respectful and inspiring workplace, and offers competitive salaries, comprehensive extended health and dental benefits, health spending account, and a pension program.