Program Manager, Technical Services - Contract

Program Manager, Technical Services - Contract

Standards Council of Canada, Ottawa, Ontario, Canada

Job Description

Posted Wednesday, March 19, 2025 at 4:00 a.m. | Expires Saturday, April 5, 2025 at 3:59 a.m.

Who we are

SCC is a small but impactful Crown corporation that reports to Parliament through Innovation, Science and Economic Development Canada. Using our expertise and vast network, SCC helps organizations by opening a gateway to possibilities, both at home and abroad. We bring people together, foster collaboration and expand their horizons in trade, sustainability, and global connectivity. We represent and advance Canada’s interests on the international stage in ways no other organization can.

As Canada’s national standardization body, SCC offers more than a few pieces of the standards development and conformity assessment puzzle. We provide comprehensive strategies that allow Canadian businesses and innovators to contribute to shaping established and emerging markets. We help knock down trade barriers and create opportunities for businesses to innovate and expand into new markets by laying the foundation for their success.

SCC’s work also helps drive Canada’s health, well-being, and economic prosperity. Whether it’s the food we eat, the products and technologies we use, or how we get to work, every aspect of our lives is touched by standards. Standards and conformity assessment not only provide confidence in the quality and safety of products and services, but they also play an integral role in improving the overall health and safety of Canadians, and of their environment. At SCC, everything we do is aimed at improving Canadians’ quality of life and economic prosperity.

Our culture

A 2020 - 2024 winner of Waterstone’s Canada’s Most Admired Corporate Cultures award, we foster a culture founded on our values of respect, professionalism, and integrity. At SCC, we believe that an empowered and engaged workforce is essential to deliver on our vision and mission. A people-centric culture means that we are all working together to achieve a common goal.

Our diversity is our strength. We believe that leveraging our unique backgrounds helps to create a stronger, more cohesive team. Proudly, we can report that 30% of our team identifies as belonging to a visible minority, 60% of our team is female, and 62% of our leadership team is female. Not only do we serve the public in both Official Languages, but we are able to go above and beyond: with a staff complement of 150, we speak over 20 languages at SCC.

SCC has implemented a hybrid working model. Our model balances remote work with coming together in person when it is purposeful. This position can work remotely most of the time, while requiring in-person work regularly. SCC's office is located at 55 Metcalfe Street in downtown Ottawa.

A Day in the Life of a Program Manager, Technical Services

The Program Manager, Technical Services is responsible for the delivery of accreditation services that meet customer needs and SCC requirements by acting as the lead assessor/assessors to perform assessment/inspection activities within programs of approved qualifications.

Additionally, serves as a subject matter expert during projects, training module development, and when addressing technical matters.

Your background

• Undergraduate degree in science, engineering or equivalent combination of formal education, training and/or experience.
• Minimum of 5 years work experience in an accredited laboratory or in a certification body environment.
• Minimum 3 years work experience in conducting or leading external or internal audits.
• Knowledge of validation/verification environments, including standards such as ISO/IEC 17029, ISO 14065 and ISO 14064-1/2/3.
• Specialized knowledge of GHG technical sectors, SCC GHG accreditation programs (e.g., VCS, CFR, CORSIA).
• Knowledge of certification bodies in forestry schemes, encompassing management systems and product, process, and service certifications.
• Experience in verification and validation in GHG and in forestry.
• Experience in the application of standards, regulations, and auditing techniques.
• Experience in quality management system environment (e.g. ISO 9001).
• Security level: Secret [See note 2]

Key Activities

• Prepares, develops, and executes assessment/inspection plans for assigned activity, assesses customer readiness, verifies conformance and compliance to accreditation/recognition requirements and reports on same (issuance of nonconformities, etc.); evaluates the appropriateness of customer corrections and corrective actions and provides accreditation/recognition recommendations.
• Performs independent accreditation reviews within areas of qualification and distinct from activities one assesses.
• During the assessment to which he/she has been assigned as lead, manages both the process and the team members involved in the assessment/inspection, surveillance audits and reassessments of customers (initial or other) to ensure that they meet established accreditation, sector scheme, and regulatory requirements from a broad range of regulatory entities and industry sector scheme owners.
• When assigned as a member of the team, verifies conformance and compliance to accreditation requirements and reports on same evaluates the appropriateness of customer corrections and corrective actions. Prepares the appropriate reports according to established standards.
• Acts in a professional, impartial, fair and diligent manner to ensure integrity and effectiveness of the conformity Assessment/Inspections process.
• Prepares timely and thorough reports on the assessment activities, such as desk reviews, on-site office/witness assessments, remote assessments, extraordinary visits, other investigations, evaluations, etc.
• Leads or participates in technical projects such as producing assessment documents, training materials and relevant supporting documents.

A final note

Note 1: Priority will be given to Canadian citizens and permanent residents.

Note 2: SCC is responsible for the Personnel Security Clearance process. Typically to be eligible for a "Reliability" clearance, you must have five years of verifiable background information and to be eligible for a "Secret" clearance, you must have 10 years of verifiable background information. The process usually involves reference inquiries, verification of qualifications, criminal records checks, and credit checks (as required) and may require fingerprints. For more information about obtaining a security clearance, please review the Standard on Security Screening.

Please attach a detailed cover letter to your resume. In addition to learning about your education, training and experience, we want to hear your story! We’d love to hear about how your accomplishments, and the skills you applied to achieve them, relate to them and why you think this opportunity is a good fit for you.

We are committed to creating and fostering a diverse, equitable and inclusive work environment that reflects the peoples’ lives that we impact and the Canadian community that we work within. We strive to create an environment where everyone is comfortable being their authentic selves. We welcome Indigenous peoples and persons from all races, ethnicities, gender identities and expressions, sexual orientations, and physical or mental abilities to be part of our team.

We strive to ensure a barrier-free selection process. If you are contacted regarding a job opportunity, testing or interview, please advise the HR representative of the accommodation measures that you require to enable you to be assessed in a fair and equitable manner.

Please apply directly on SCC’s Careers Page before the closing date of April 4, 2025.

We will be carefully reviewing all applications, and those whose qualifications align best with our current needs will be contacted. You will receive confirmation that your application has reached us.

Thank you for your interest in SCC and for taking the time to review this ad.