Program Manager - Privileged Access Management

Program Manager - Privileged Access Management

Business Unit: Store Support Centre (SSC)

Description & Requirements

Who We Are

lululemon is a yoga-inspired technical apparel company up to big things. The practice and philosophy of yoga informs our overall purpose to elevate the world through the power of practice. We are proud to be a growing global company with locations all around the world, from Vancouver to Shanghai, and places in between. We owe our success to our innovative product, our emphasis on our stores, our commitment to our people, and the incredible connections we get to make in every community we are in.

About this Team

lululemon’s technology services are modernizing, adopting leading-edge methodologies for many initiatives. The Identity and Access Management (IAM) program is a core security service supporting enforcement of identity governance controls. The IAM program encompasses the planning, design, implementation, maintenance, support, and continuous improvement of identity and access services across the global enterprise. The key to our success is largely dependent on the stellar technical acumen and diligent collaboration among our leadership. We are currently searching for a Program Manager to enhance our security programs and drive excellence in managing privileged access across the organization.

A day in the life

The Program Manager oversees the Project Managers, Analysts, and Engineers responsible for tactical delivery of key outcomes for the program delivered via agile and/or waterfall methodologies. They will work closely with the business/product partners, technology/business stakeholders, architecture, portfolio & core delivery teams.

• Lead the design, implementation, and ongoing management of our Privileged Access Governance and Management (PAM) program.
• Enforce PAM policies and practice standards.
• Collaborate with IAM technology managers, engineers, and program managers to optimize privileged access control designs and ensure healthy control operation.
• Drive process improvements and automation opportunities.
• Develop and provide PAM requirements education to system owners.
• Define and maintain KPIs to track effectiveness and compliance with the PAM policies and standards.
• Serve as the single point of contact for all PAM program initiatives and outcomes.
• Support and align with Governance, Risk, and Compliance PAM related initiatives.
• Effectively manage and communicate program processes and interdependencies as they relate to broader technology activities.
• Partner with leaders across the organization to ensure clarity on prioritization of program requirements.

Requirements

• 8+ years of project and/or program management experience.
• 2+ years of privileged access governance or privileged access management process design and execution.
• Experience evaluating or designing security controls related to privileged access management.
• Proven ability to drive centralized governance over decentralized functions.
• Comprehensive understanding of regulatory requirements (SOX and PCI DSS) and security frameworks (NIST, Cobit, ISO, etc.).
• Proactive, strong leadership, sound judgement, critical thinking, and decision-making skills.
• Experience with PAM technical controls (secrets management, SSO, MFA, etc.).
• Ability to successfully navigate limited resources with competing priorities within deadlines in a complex and rapidly evolving organization.
• Demonstrated experience of technology tools such as Jira, Confluence, ServiceNow, Microsoft Teams, and Microsoft SharePoint.
• Strong collaboration, organization, and communication skills.
• GRC or security audit experience a plus.

Must Haves

• Acknowledge the presence of choice in every moment and take personal responsibility for your life.
• Possess an entrepreneurial spirit and continuously innovate to achieve great results.
• Communicate with honesty and kindness and create the space for others to do the same.
• Lead with courage, knowing the possibility of greatness is bigger than the fear of failure.
• Foster connection by putting people first and building trusting relationships.
• Integrate fun and joy as a way of being and working, aka doesn’t take yourself too seriously.

Compensation and Benefits Package

lululemon’s compensation offerings are grounded in a pay-for-performance philosophy that recognizes exceptional individual and team performance. The typical hiring range for this position is from $123,500 to $162,100 CAD annually; the base pay offered is based on market location and may vary depending on job-related knowledge, skills, experience, and internal equity. As part of our total rewards offering, permanent employees in this position may be eligible for our competitive annual bonus program, subject to program eligibility requirements.

At lululemon, investing in our people is a top priority. We believe that when life works, work works. We strive to be the place where inclusive leaders come to develop and enable all to be well. Recognizing our teams for their performance and dedication, other components of our total rewards offerings include support of career development, wellbeing, and personal growth:

• Extended health and dental benefits, and mental health plans
• Paid time off
• Savings and retirement plan matching
• Parenthood top-up
• Extensive catalog of development course offerings
• People networks, mentorship programs, and leadership series (to name a few)

Workplace Arrangement

This role is classified as Hybrid under our SSC Workplace Policy:

In-person collaboration is important, and much of the role can be performed remotely. Work is performed onsite at least 3 days per week.

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Only those applicants under consideration will be contacted. Please accept our utmost appreciation for your interest. lululemon is an Equal Employment Opportunity employer. Employment decisions are based on merit and business needs, and not on race, color, creed, age, sex, gender, sexual orientation, national origin, religion, marital status, medical condition, physical or mental disability, military service, pregnancy, childbirth and related medical conditions or any other classification protected by federal, state or provincial and local laws and ordinances. Reasonable accommodation is available for qualified individuals with disabilities, upon request.

lululemon is committed to providing reasonable accommodation to applicants with disabilities. If you would like someone from our team to contact you for individualized support, email us at accommodations@lululemon.com. In your email, please include the position title, the location of the position and the nature of your request.