Program manager, Personal services project delivery

The transformation of personal banking is a large-scale program that includes major modernization projects including payments, credit cards, credit granting, and more. The purpose of this major program is to optimize the omnichannel experience and fluidity, increase digital adoption and self-service delivery, improve productivity on certain activities, modernize systems, and simplify future developments while optimizing processes in an omnichannel context.

We're looking for a Program Manager for one of these major modernization projects. As Program Manager, Personal Services Project Delivery, you will organize, manage, and control the human, material, financial, and IT resources needed to deliver a program as part of our transformation of personal banking services. You will lead, coordinate, and integrate end-to-end delivery of several types of solutions that require multidisciplinary teams within Desjardins and its business partners to achieve the expected benefits within the allocated budget and time constraints. Your initiatives require extensive, in-depth knowledge of your line of work.

You are responsible for projects that are an integral part of the program in line with Desjardins's strategic plan. They can have a significant impact on an entire sector or the organization. Coordination is critical. You will interact with a very large number of stakeholders, making interpersonal savvy essential. You will lead, influence, and serve as an expert for teams, senior management, and decision-making bodies. You will represent Desjardins's standpoint and enter the organization into agreements with external providers.

Responsibilities:

• Carry out all the plans needed to properly manage the program, considering issues, complexity, practitioners, and tie-ins with other Desjardins projects and programs.
• Implement governance mechanisms and metrics adapted to the context of the program to ensure effective management of execution and stakeholders.
• Provide clear and concise reporting that reflects transparency.
• Communicate well and explain clearly according to the participants.
• Coordinate key people for the program and ensure quality of work and recovery of benefits.
• Analyze program risks and impacts and develop strategies to address them.
• Manage change requests, solution testing, and implementation strategy.
• Rigorously manage the program's financial aspects.
• Set up multidisciplinary delivery teams using an agile approach sometimes combined with a waterfall approach.

What We Offer:

• Competitive salary and annual bonus.
• 4 weeks of flexible vacation starting in the first year.
• Defined benefit pension plan that provides predictable, stable income throughout retirement.
• Group insurance including telemedicine.
• Reimbursement of health and wellness expenses and telework equipment.

* Benefits apply based on eligibility criteria.

What You Bring to the Table:

• Bachelor's degree in a related field.
• A minimum of eight years of relevant experience.
• Please note that other combinations of qualifications and relevant experience may be considered.
• Experience of multi-year project initiatives in large organizations.
• Experience with large-scale modernization projects/programs.
• Recognized project management certification (PMP).
• Knowledge of French is required.
• Advanced proficiency in English due to the nature of the duties or work tools or because the position involves interactions with English-speaking partners, members, and/or clients.
• Knowledge of agile methodologies.
• Knowledge of Microsoft Project.

Drive results, Interpersonal Savvy, Organizational Savvy.

#LI-Hybrid

Trade Union: Non-unionized

At Desjardins, we believe in equity, diversity, and inclusion. We're committed to welcoming, respecting, and valuing people for who they are as individuals, learning from their differences, embracing their uniqueness, and providing a positive workplace for all. At Desjardins, we have zero tolerance for discrimination of any kind. We believe our teams should reflect the diversity of the members, clients, and communities we serve.

If there's something we can do to help make the recruitment process or the job you're applying for more accessible, let us know. We can provide accommodations at any stage in the recruitment process. Just ask!

Job Family: Project Management (FG)

Unposting Date: 2024-11-7