Program Manager - Operations Development & Innovation (100304)

Employment Type: Full-time Regular

City: Calgary, AB (YYC)

Posting Open Date: 02/26/2025

Posting Close Date: 03/12/2025 (Please note the posting will close at 9:59pm MST)

Why WestJet:

Every WestJet journey has the potential to enrich lives; a career with us is no exception. WestJet arrived on the Canadian airline scene in 1996 and changed the industry for the better. We made air travel more affordable for Canadians and now we're going global.

Join us, this is where your career story takes off.

Hybrid Work:
This is a hybrid work position in Calgary, Alberta and requires in-person collaboration at the WestJet Campus (22 Aerial Place NE) 3 days per week. This provides flexibility for the remaining 40% of the work week, allowing for critically important learning, collaboration, and networking with our colleagues. Specific days in the office are agreed upon by the team.

The Program Manager, Ops Development & Innovation will support key areas within our Operations Control Centre (OCC) & our Technical Operations groups; driving forward their specific business initiatives & program support, as well as ensuring cross-functional alignment & engagement across all parts of the organization.

This role will be responsible for driving key transformational improvements related to operations performance, exploring and pursuing development opportunities, and implementing these initiatives to establish an efficient and effective operational model for WestJet.

Responsibilities:

• Determine key methods of innovation and delivery to achieve WestJet Group’s strategic projects and business-led initiatives, acting as a leading representative for the operations business unit.
• Partner with Digital, IT, Experience Management, Network Planning & Strategy teams while leveraging project management best practices, including agile methodology and cost-effective strategies.
• Collaborate with all operational business units to identify problem statements, develop and implement initiatives that drive progress and remove barriers, while focusing on operational KPIs and business targets to achieve key roadmap goals.
• Stay connected on emerging technology in the market and evaluate potential development and innovative solutions to identified business problems.
• Determine and deliver quick wins while constantly iterating and responding to changing priorities and competitive dynamics.
• Promote and lead continuous improvement initiatives within the operational group and cross-functionally, driving cost-efficient strategies and opportunities to enhance efficiency and productivity.
• Deliver reports and visualizations to the operating departments and senior leadership that highlight trends and anomalies, while providing recommendations for actions, including resourcing, timing, and cost considerations.

Qualifications:

• Bachelor’s Degree in a related field.
• 6+ years of practical experience in a strategic operations program management, project management, or business development role.
• Familiarity with project management principles, methodologies, and approaches.
• Knowledge of WestJet’s operating model is considered an asset.

The benefits of being a WestJetter:

• A fun and friendly culture with colleagues who work together to win.
• Travel privileges for you and your family, effective from your start date.
• Savings and Benefit programs that are flexible to meet your specific needs.

Think we are a fit? Apply now!

About WestJet Group of Companies

Together with WestJet's regional airline, WestJet Encore, we offer scheduled service to more than 100 destinations in North America, Central America, the Caribbean, and Europe and to more than 175 destinations in over 20 countries through our airline partnerships.

Our Safety Promise

At WestJet, the safety and security of our people and our guests is a core value and at the heart of what we do. As safety and security is a shared responsibility, it is expected that you will use safe work practices to ensure your well-being and the safety of others.

WestJet recognizes that the use of Alcohol and Drugs can adversely impact a safe work environment and the well-being of others including guests, suppliers, and the public, as well as place WestJet's operations at risk. All roles that are identified as safety-sensitive are required to pass a Pre-Employment Alcohol and Drug Test as per WestJet's Alcohol and Drug Policy.

Our Commitment to Diversity and Inclusion

We embrace what makes us each unique, and what makes us uniquely WestJet – and that is our people. WestJet is committed to creating an inclusive workplace that celebrates our differences by way of diversity, equity, and inclusion. As an equal opportunity employer, we want you to bring your full self to work and feel appreciated for your contributions.

At WestJet, we welcome unique skills, experiences, and backgrounds - if you’re passionate and excited about this role, we encourage you to apply even if you do not meet every single qualification in the posting. We are committed to inclusivity, equity, and accessibility in the selection process. If you require an accommodation during the recruiting process, please let our Talent Acquisition team know.

We thank all applicants for their interest in WestJet; however, only those candidates who are selected will be contacted.

For more information about everything WestJet, please visit WestJet.com.

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