Program Manager - Operations and Arrivals (Contract)

Program Manager - Operations and Arrivals (Contract)

Catholic Social Services is currently recruiting for a full time (40 hours/week), contract Program Manager located in our Edmonton region. Providing excellent client-centered care, you are confident, thoughtful, and motivated to achieve success when supporting others in your community!

Job Summary
As a Program Manager with Immigration and Settlement Service at Catholic Social Services in Edmonton, you will be responsible for overseeing day-to-day operations, including leading, managing, supervising, coordinating, and evaluating the delivery of several programs and services for refugees, immigrants, temporary foreign workers, and other newcomers in Edmonton.

Your excellent verbal and written communication skills in English, advanced proficiency and technical skills with various computer applications, client information and data management systems, and social networking tools will assist you in preparing funding proposals and applications, budgets, and statistical and narrative reports.

Job Duties:

• Managing multiple programs and services related to receiving and serving refugees during their first year in Canada, including planning and development, implementation, monitoring, evaluation, program sustainability, and risk management.
• Coordinating arrival information and ensuring seamless support from airport to temporary accommodation.
• Ensuring successful client connections with broader systems and services, such as financial, housing, education, health, and employment.
• Overseeing ongoing communication and reporting of funder-driven information.
• Supervising administration of standardized triage and assessment tools, data collection, and management.
• Producing accurate and timely narrative and statistical program reports.
• Maintaining organizational standards focusing on outcomes, service quality and improvement, performance measurement, and client satisfaction.
• Maintaining up-to-date knowledge of newcomer and community needs and trends, government programs and policies, relevant legislation, and regulations.
• Building strategic partnerships and collaborations with key stakeholders at the local, regional, and national level to further support the delivery of programs and services.
• Leading human resource management such as assisting with recruitment, managing multiple teams and resources, providing training, direction, support, and staff evaluation.
• Contributing to funding grants and proposals, including developing budgets, to ensure the continuous delivery of services for newcomers.
• Managing programs’ budgets in compliance with funders’ and the Agency’s requirements to ensure solid financial management and accountability.
• Working with other program managers and senior management of Immigration and Settlement Service to support seamless service delivery.
• Participating and supporting various intra-agency initiatives and committees.

Education and Qualifications:

• Master’s Degree in Education/Social Sciences/Social Work or equivalent.
• 3-5 years of supervisory experience.
• Experience working with newcomers in Canada is an asset.

What We Offer:

• The salary for this position is $84,313.44 to $94,878.72 based on qualifications and experience.
• We offer flexibility and a supportive working environment.
• Flexible benefit options when eligible.
• Work within a highly collaborative, team-oriented organization, where your ideas are heard, and you can see your impact daily.
• Growth Opportunities: apply and grow your skills within a dynamic, innovative, and expanding Agency that is taking a leadership role in our industry.

About Catholic Social Services:

You will be joining an established Agency that is guided by faith to care for and bring hope to people in need with humility, compassion, and respect. With more than 50 years of service delivery, Catholic Social Services is one of the largest multi-function social services agencies in Canada, with more than 1800 staff, and hundreds of volunteers delivering 130+ programs throughout Central Alberta and Edmonton.

We welcome and celebrate the diversity of our employees and volunteers who choose to work with our Agency in support of our mission, values, and principles. We employ and serve people of all faiths, or no faith, while respecting all backgrounds and experiences.

“As a Catholic social services agency, we are guided by faith to care for and bring hope to people in need with humility, compassion, and respect.”

Our values are at the core of everything we do!

• Humility: We acknowledge with gratitude our human abilities and limitations. We demonstrate humility by doing the best that we can with the resources that we have.
• Compassion: We respond to people in need with love. We demonstrate our compassion by caring for people without judgment and without condition.
• Respect: We demonstrate our respect by being personally present, open, and attentive to those we care for and by honoring their dignity and freedom.

We thank all applicants. Only candidates selected for an interview will be contacted.

We embrace diversity and offer equal opportunities to all qualified applicants regardless of origin, culture, ethnicity, age, ability, gender identity, and people of faith or no faith.