Program Manager, CA Transportation, GTS Field

The Canada Transportation Execution team is responsible for managing both execution and strategic initiatives to expand last mile coverage across Urban, Rural & Tier 3 MSAs of Canada, increase Sortable/Non Sortable capacity, reduce cost to serve, improve 1D and 2D speed and increase connectivity. Additionally, they will create and successfully execute working backwards plan for HVEs by collaborating with cross functional teams. They are responsible and directly contribute to Org goals like Speed, Capacity, DEA, Network Design, Capacity Planning for Last Mile (1P AMZL and 3P, Intelcom, Canada Post, Purolator, ASL, BNI, RDL) and managing overall Transportation Outbound Costs. In terms of strategy, they will drive, replicate best practices for tech and non tech initiatives from different marketplaces. They will also introduce initiatives from industry/create new innovations needed in Last mile space.

We are looking for a Program Manager to join the team to manage day to day execution and ensuring successful delivery. The Program Manager will handle volume related escalations, managing variations in volume compared to planned figures, overseeing Linehauls, and managing VAA operations. They will monitor, network share, and bridge performance metrics (DEA, volume share analysis, capacity available vs plan) on a daily / weekly basis. This position will coordinate with FC, ACES, NWD and TESS teams for any changes in network design/connectivity and maintaining a seamless flow of information and coordination among these teams to optimize network performance. They will submit network changes which include CPT/lane changes, launches and configuration (BAU).

This person will also provide recommendations, initiate and coordinate changes by submitting approvals to FC, NWD, VAA, Speed, TORCH configuration requests, OB scheduling requests, etc. This involves driving alignment and recommending alternate solves if the proposed solution is declined across teams. These NWD changes can be initiated by carrier managers / other upstream/downstream partner teams.

Key job responsibilities

1. Manage Day to Day execution, ensuring successful delivery. Requires driving network optimization, executing configuration changes in partnership with Tess and organizing scheduling by raising tickets.
2. Use analytics, dashboards, Queries to deep dive and improve network share, volume attainment, DEA and other performance metrics. Partner with right teams to operationalize these projects.
3. Partner with STP/MTP/LTP teams in potential expansions, launches, deprecations.
4. Set clear objectives for programs, leveraging data analytics to drive improvements and achieve metrics.
5. Navigate and resolve ambiguities in business scenarios, applying creative problem-solving skills.
6. Foster collaboration with internal and external partners to successfully plan and deliver for HVEs.
7. Evaluate and prioritize projects in conjunction with impact and urgency.
8. Identify and mitigate risks, preventing them from escalating into major issues.
9. Regularly communicate with senior managers, business leaders, and other stakeholders to support key business initiatives.
10. Ensuring clear visibility of milestones and project performance.
11. Manage and communicate project status effectively and timely.
12. Create working backwards plan for HVEs and adhere to quality output and timelines adherence.
13. Provide right inputs for planning exercise and for planning documents.

A day in the life

Execute OB network changes including: station launches, xdock expansion, FSA/coverage expansions, station consolidation to improve network efficiently/fill rate. Driving NWD alignments for CPT changes raised by partners. Drive continuous process improvements, automation. Responsible for precision and timely execution of all TESS configurations including torch, CMT requests. Coordinating with ATS scheduling for scheduling. Deep diving to find opportunities and defects in the network. Drive speed improvements through optimizing CPTs/CETs. Managing transit time pads in addition to DEA bridging. Deep diving carrier mix vs STP plans and bridging root causes. Leading station/Holiday configuration/launches. Handling escalations including Jeff B/ECR. Driving process improvements/automation/innovation.

Qualifications

1. 3+ years of program or project management experience.
2. 3+ years of defining and implementing process improvement initiatives using data and metrics experience.
3. Knowledge of Excel (Pivot Tables, VLookUps) at an advanced level and SQL.
4. Experience using data and metrics to determine and drive improvements.
5. Experience working cross functionally with tech and non-tech teams.
6. 3+ years of driving end to end delivery, and communicating results to senior leadership experience.
7. 3+ years of driving process improvements experience.
8. Experience in stakeholder management, dealing with multiple stakeholders at varied levels of the organization.
9. Experience building processes, project management, and schedules.
10. Knowledge of Excel at an intermediate level (e.g., pivot tables & charts, multiple criteria lookups, nested logical/IF formulas, data cleansing, array formulas, etc.)

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