Program Facilitator

Established in 1992, the Women in Need Society (WINS) is an award-winning charity and Calgary-based shopping alternative investing in the social wellbeing of the community. WINS has developed a unique operating model that merges retail and social service provision to benefit vulnerable women and their families to live better lives.

Mission
Connecting women and their families with resources to thrive.

Vision
All women thriving and building resilient families.

Values

• Integrity: Our actions match our words. We do what we say, and we say what we mean.
• Diversity: Diversity makes us stronger. We welcome and respect different people, perspectives, and experiences.
• Sustainability: We are kind to people and the planet. Our actions today will impact our world tomorrow.
• Collaboration: We are better together. Working as a team, we strive for excellence in all we do.
• Innovation: We imagine the possibilities. We continuously strive towards creating a greater impact.

Presently, WINS operates seven donation-driven Thrift Stores, an Operations Centre which houses a 12,000 sq ft Donation Center, a bulk thrift store, and WINS’ e-commerce business (Twice New). WINS also operates five Program Centers, two of which are located by WINS stores and three which are in Calgary Housing complexes. The revenue from our thrift operations supports our programs, like House to Home, Retail Ready, Warehouse Ready, and our five Community Resource Hubs. The costs of WINS Programs are also supported by fundraising and grant funding as well.

Specific Responsibilities

• Prepare, deliver, track, and evaluate planned programs as well as facilitating participant intake.
• Assist with the development and implementation of programs and activities, including preparation, recruiting of participants, and raising awareness of WINS programs.
• Research new and/or different approaches to diverse and inclusive family-centered learning activities.
• Ensure a safe and welcoming environment for program participants.
• Encourage the development of positive peer relationships among program participants.
• Maintain records of program participants, attendance, outcomes, statistics, and demographic data.
• Regularly document and share program participant highlights and quotes from program activities with other staff, senior management, donors, and the board of directors.
• Participate actively in collaborative team exchanges of ideas and practices.
• Engage with external agencies and pick up external referral items.
• Represent WINS at community events when required.
• Collaborate with WINS store locations and be on-site at locations when needed.
• Ensure materials needed for participant engagement are on-site; pick up materials when needed.
• Support with donation distribution; pick up and drop off donations when applicable.
• Assist with program facilitation at all WINS Community Resource Hub locations and with external agencies.
• Outreach support with past participants when applicable.
• Work closely with the Programming Coordinator and team, as well as other WINS teams, to support participant success and in meeting/exceeding program outcomes and deliverables.
• Other duties as assigned.

Requirements
Education

• Minimum of post-secondary diploma related to community development, social work, and/or education.

Experience

• Minimum of 3 years of experience in a similar role. Experience in non-profit social programming is considered an asset.
• Solid and positive experience with cultural diversity and inclusion in a program setting.
• Experience partnering with other non-profit agencies, knowledgeable in community programs and services.
• Experience in facilitating and organizing structured learning activities.
• Experience working with marginalized and diverse populations and an understanding of issues that may impact women in crisis and/or in low-income situations.

Personal/Professional Attributes

• Strong affinity for the WINS brand and a personal passion for and commitment to the goals and vision of the Women in Need Society, with a willingness to ‘go the extra mile’.
• A true collaborator, clear communicator, and relationship builder.
• An innovative and creative thinker – with the ability to identify opportunities and to see trends and connections.
• Superb organization and planning skills with the ability to prioritize and multitask in a vibrant, fast-paced environment.
• Excellent presentation and customer service skills.
• Outstanding communication skills including an aptitude for clear and positive electronic communications, creating and delivering information/presentations, coherent and clear written communications, and kind, persuasive verbal communication.
• Ability to work under pressure to complete multiple tasks, meet demands and deadlines with a positive, constructive attitude.
• Strong leadership skills, with the ability to manage and develop high-performing teams combined with a welcoming and empathetic demeanor.
• Outstanding interpersonal skills: an ability to build and maintain positive, trusting relationships with employees, peers, leadership, donors, clients, customers, and other stakeholders through strong emotional intelligence and compassion.
• Proficient in Microsoft Office 365: Word, Excel, PowerPoint, and Outlook.
• Able to work evening shifts and occasional weekends.
• Must have a valid driver’s license and access to reliable transportation.
• Able to provide satisfactory results of a Vulnerable Sector Search background check through Calgary Police Services or RCMP.
• Eligible to legally work in Canada.