Program Coordinator - Youth Outreach Grant (CF)

Catholic Social Services is currently seeking a contract full-time, 40 hours per week, Program Coordinator for Youth Outreach Grant in EDMONTON to join our Immigration team. Providing excellent client-centered care, you are confident, thoughtful, and motivated to achieve success when supporting others in your community. Contract ends on June 2026.

Job Summary

The Program Coordinator for Youth Outreach Grant will engage high risk and immigrant youth to increase their knowledge about the risk of being unhoused and human trafficked. The project will distribute Be Safe kits and use creative activities as tools for knowledge sharing and positive self-expression. The Coordinator will help foster a sense of community between all participants from both Service areas in order to develop protective peer networks.

Job Duties

• Connect with potential client groups to understand their needs and interests for program planning and successful engagement.
• Organize workshops/activities for youth, arranging external facilitators and/or venues when necessary.
• Recruit program participants and ensure client targets are met.
• Update youth resources as appropriate, including card deck.
• Coordinate activity plans between Service areas, including intentional opportunities for separate youth groups to come together.
• Assemble Be Safe Kits to distribute to program participants.
• Promote program with potential clients, other organizations in the sector, and the community.
• Collect feedback from program participants and adjust activities as necessary.
• Maintain program records, statistics, and budgets.
• Establish and maintain respectful, collaborative working relationships with the client and their key stakeholders.
• Present as a positive and professional role model and ambassador for the Agency in interactions with clients, stakeholders, and the public.
• Model and maintain respectful personal boundaries with clients.
• Communicate effectively and respectfully in a professional manner with clients, both verbally and in writing. Actively listen to clients to understand their needs while being aware of and responding to non-verbal communication.
• Communicate effectively and respectfully in a professional and confidential manner with all Agency employees, and internal and external stakeholders.
• Complete all relevant program documentation.
• Attend and actively participate in scheduled team meetings. Support team initiatives and help to identify problems and suggest solutions.
• Attend all mandatory Agency training/employee development opportunities.
• Assist in maintaining building and equipment according to Agency Standards/Policies. Responsible for ensuring cleanliness standards are met. Ensuring timely reporting of any damage or safety concerns.
• Understand, support, promote, and adhere to the Agency’s vision, mission, values, and organizational ethics, and treat all persons with humility, compassion, and respect.
• Perform other related duties as required.

What This Job Requires:

• Minimum of a Diploma in a Human Services’ discipline or equivalent.

Degree in a Human Services’ discipline is an asset. A Bachelor Degree (Recreation Therapy, Social Work, Sociology, Psychology) is preferred. Prior experience in event planning and implementation of small and large scale activities for vulnerable populations. Excellent organization and implementation skills. Trauma Informed and excellent knowledge of the role trauma plays in the communication and interpersonal skills of vulnerable populations. Ability to multitask, motivate, and create synergy within a large team. Passion for community development and youth inclusion. Equivalent combinations of education and experience may be considered.

Knowledge, Skills, and Abilities

• Sound knowledge of the following techniques is required: crisis intervention, anger diffusion, conflict intervention and resolution.
• High level of professionalism, confidentiality and diplomacy; with ability to manage sensitive and confidential information and comply with all regulatory requirements and Agency Privacy and Confidentiality policies and procedures.
• High degree of resourcefulness and flexibility to adapt to changing needs of clients, circumstances, programs, and Agency.
• Effective client-service attitude and commitment to providing exceptional client service and quality results with empathy and compassion.
• Strong attention to detail and accuracy.
• Awareness of and sensitivity towards those with diverse needs.
• Demonstrated professional problem solving, critical thinking and appropriate judgment skills.
• Effective English-language communication skills, both verbal and written, to communicate, understand, comprehend, and comply with all job requirements.
• Collaborative skills: willingness to work as a team member, consulting and sharing information with colleagues and community partners, and contributing to the development and evaluation of programs.
• Effective interpersonal and conflict management skills to facilitate working effectively with a wide range and number of people, including clients, Agency staff, and external stakeholders and resources.
• Up-to-date knowledge of Agency policies and procedures, as well as relevant legislation, regulations, practice standards and practice guidelines.
• Ability to work collaboratively as a member of a team as well as independently with minimal supervision.
• Competent in working with applicable Microsoft Office suite programs.
• Proficient in use of other Agency-assigned computer applications and databases.
• Knowledgeable of community resources.
• Ability and willingness to work various shifts (which may include days, evenings, and/or weekends) and overtime as required to meet client and Agency needs.
• Ability and willingness to travel, as required, to different offices, programs, and other sites to attend meetings, presentations, and/or training.

Core Competencies

• Accountability: Takes personal responsibility for the quality and timeliness of work commitments and achieves results with little to no oversight, including following guidelines, standards, regulations and principles.
• Analytical Thinking: Applies systematic, logical reasoning when addressing problems or situations in order to arrive at an appropriate solution or outcome. Considers the various issues and components of the problem; develops sequential steps to address the situation and determines rational timeframes and priorities.
• Communication: Expresses and transmits information with consistency and clarity. Uses active listening techniques in order to effectively understand and provide feedback. Summarizes information according to the audience in order to promote engagement and increase understanding.
• Critical Thinking: Analyzes and interprets data and information gathered from observation, investigations, formal and informal communication, reports, legislation and others in order to develop conclusions. Reflects on past experience, organizational practices and processes in order to determine the correct course of action. Analyzes the internal and external environment in order to identify current and future opportunities, challenges and risks.
• Decision Making: Makes concrete, well-informed and thought-out decisions that support the overall organization. Able to make quick effective decisions even when data and details are limited. When making unfavorable decisions that might have negative consequences, will examine the impacts and potential implications to ensure that decision is valid for the situation.
• Problem Solving: Demonstrates the ability to break a situation down into smaller pieces to identify key issues, figuring out cause and effect relationships in order to reach an effective resolution. Uses logic and analytical methods to come to a realistic solution. Risk Management: Identifies, analyzes, plans and responds to internal and external risks factors including; security breaches and Health & Safety, adheres to and ensures the organization is compliant with all Health & Safety laws, regulations, standards and required practices. Teamwork: Works cooperatively and effectively with others to reach a common goal; participates well in group activities to foster a team environment. Time Management: Managing time effectively, assigning specific time slots to activities as per their importance.

Conditions of Work

• Working Conditions
• Regular interactions with external contacts including clients, clients’ family members, key stakeholders, partner and government agencies, and members of the community.
• Regular interactions with internal Agency staff and management.
• Frequent travel is required throughout Edmonton & surrounding areas.
• May be exposed to infectious waste, diseases, and conditions including viruses and pathogens (blood borne and/or air borne).

Physical and Mental Demands

• Physical effort requiring manual dexterity to use desktop computer, peripherals and standard office equipment is frequently required (i.e. between 25% and 75% of time on the job).
• Performs high degree of physical activities including walking, standing, sitting, lifting, and supporting clients.
• Requires high degree of visual attention, visual and auditory acuity, and mental concentration.
• Required to handle incidents and emergencies at any time as they occur.
• Driving required frequently (i.e. between 25% and 75% of time on the job), including during winter and other poor weather and/or road conditions.

Mandatory Training Requirements

• Mandatory training requirements for this position are reflected on the employee’s Record of Learning (ROL).
• All required mandatory and other Agency-assigned training to be completed by assigned due date.

Conditions of Employment

• Satisfactory Security Checks including Criminal Record Check (CRC) with Vulnerable Sector Check and Child Intervention Record Check (CIRC).
• Enrolment in the Agency Group Benefits plan as applicable.
• Reliable vehicle and valid Class 5 driver’s license to travel to different offices, programs, and other sites.
• Summary of driving record with no more than six (6) demerit points current within one (1) year.
• Required 2 years of Driving Experience.

What We Offer:

• The salary for this position is $28.2884- $31.8420 per hour based on qualifications and experience. We offer flexibility and supportive working environment.
• Flexible benefit options when eligible.
• Work within a highly collaborative, team-oriented organization, where your ideas are heard, and you can see your impact daily.
• Growth Opportunities: apply and grow your skills within a dynamic, innovative and expanding Agency that is taking a leadership role in our industry.

About Catholic Social Services:

You will be joining an established Agency that is guided by faith to care for and bring hope to people in need with humility, compassion and respect. With more than 50 years of service delivery, Catholic Social Services is one of the largest multi-function social services agencies in Canada, with more than 1900 staff, and hundreds of volunteers delivering 130+ programs throughout Central Alberta and Edmonton. Our values are at the core of everything we do!

• Humility: We acknowledge with gratitude our human abilities and limitations. We demonstrate humility by doing the best that we can with the resources that we have.
• Compassion: We respond to people in need with love. We demonstrate our compassion by caring for people without judgment and without condition.
• Respect: We demonstrate our respect by being personally present, open and attentive to those we care for and by honouring their dignity and freedom.

We thank all applicants. Only candidates selected for an interview will be contacted. We embrace diversity and offer equal opportunities to all qualified applicants regardless of origin, culture, ethnicity, age, ability, gender identity, and people of faith or no faith.