Program Coordinator - Settlement and Wellness Services (Full-time) - The Cross-Cultural Communi[...]

TCCSA is seeking one full-time Settlement Services Coordinator who plays a key part in promoting social integration and well-being and is responsible for the effective delivery of relevant and efficient settlement programs at our Toronto Centre that help newcomers to successfully integrate into Canadian society and the workplace.

The details of this job posting are listed as follows:

Job Details

• Job Title: Program Coordinator - Settlement and Wellness Services
• Unit: Settlement
• Hours of Work: 37.5 hours/week (required to work irregular hours including evenings, weekends, and some holidays)
• Application Deadline: April 18, 2025
• Location: In-person, TCCSA Toronto Centre
• Salary Range: $60,742 to $63,784 per annum (based on experience). Comprehensive benefits including health, dental, and Group RRSP plan.
• File #: #11-25

Essential Duties and Responsibilities

• Provide leadership and effective management to a team of IRCC-funded program and support staff in the delivery of settlement, community connections, and newcomer mental wellness services at the Toronto Centre;
• Ensure the quality, effectiveness, and timeliness of programs delivered within the area of responsibilities to meet the emerging needs of clients;
• Lead staff members in program development, refinement, delivery, and evaluation to meet emerging client needs for settlement and integration services, program outcomes, and contractual requirements;
• Develop, implement, and evaluate long-term and short-term program plans to meet newcomers’ needs;
• Develop and ensure the implementation of outcome measures for programs and recommend program improvement;
• Supervise program staff and manage staff performance, plan and monitor workflow and outcomes to ensure program targets are met;
• Develop and maintain service delivery partnerships with other community service providers to broaden outreach to clients, facilitate access to settlement as well as community services, and enhance capacities in meeting client needs;
• Prepare and submit timely and accurate statistical and operational status updates and various program reports to the Program Manager and Program Director;
• Provide written status reports including detailed program implementation timelines as requested by the Program Manager and Program Director;
• Ensure collection and entry of service data into an agency database and the reporting of all relevant data into iCARE and other funder reporting systems on a regular basis;
• Recruit, train, supervise, and evaluate Settlement staff;
• Keep up-to-date on issues, policies, and legislation affecting newcomers;
• Develop effective and creative promotion and outreach strategies to reach clients and promote programs and services;
• Ensure in-person and online programs and services are culturally sensitive to service recipients and support unit goals;
• Establish and maintain excellent working relationships and communication with internal and external groups to provide service to special newcomer groups;
• Monitor day-to-day program budget, expenditures, purchases, and use of resources;
• Ensure compliance with policies, standards, guidelines, and quality controls set by TCCSA;
• Work closely with other Program Coordinators to ensure collaborative program delivery and enhance service coordination;
• Attend internal/external meetings as required;
• Must be available to work evenings and weekends as needed to support program and service delivery, as well as outreach activities;
• Provide early disclosure on issues/risks to the Program Manager and Senior Management as appropriate;
• Responsible for carrying out the above responsibilities and all other duties required by TCCSA.

Qualifications

• University degree or equivalent in Social Sciences or a related discipline;
• Minimum of five years’ experience in settlement and/or community service is required, with at least two years in a relevant management role;
• Proven abilities in program organization and community outreach;
• Demonstrated leadership skills with knowledge on motivation, team building, effective decision making, delegation, conflict management, and problem solving;
• Demonstrated skills in leadership, conflict resolution, planning, organization, and time management;
• Excellent knowledge and experience in working with diverse cultural and social backgrounds of communities;
• Strong knowledge of wellness program development and community resources;
• Excellent writing skills and an ability to write for and make content accessible to all levels of users;
• Excellent knowledge of local systems, services, and resources relevant to newcomer settlement;
• Experience in developing and managing effective settlement services for newcomers and community-based programs and activities;
• Excellent interpersonal skills; demonstrated teamwork experience and ability to establish and maintain excellent working relationships with stakeholders and community partners;
• Attention to detail and ability to track multiple projects and deadlines;
• Proficiency in written and spoken English, as well as a second language commonly used by predominant clientele, such as Cantonese or Mandarin;
• Proficiency with OCMS, MS Office, Google Services, Zoom, and other videoconferencing tools that facilitate work and communication; knowledge in graphic software such as Canva is an asset;
• Knowledge of information-gathering tools and techniques;
• Ability to perform detailed planning, information analysis, and report preparation;
• Ability to work effectively both independently and as part of a team;
• Must be legally entitled to work in Canada;
• Proof of a clear “Vulnerable Sector Screening” with a local police service is mandatory;
• Able to travel in the GTA; a valid Ontario Driver’s license and access to a car is an asset.