Program Coordinator (Program Admin Officer 1-2) (Term)

About Us

The Maintenance Enforcement and Victim Services Division of the Department of Justice helps facilitate court ordered child and spousal support and offers a range of services to help victims of crime. Within Victim Services, we promote victims rights and interests and advise government on issues relating to victims of crime. We also work with justice partners and the community to develop policies and programs that address the needs of crime victims. We provide the victim, spouse, or relative, with information, support and assistance as their case moves through the criminal justice system.

About Our Opportunity

As the Program Coordinator, you are responsible for the coordination/administration of programs and initiatives that require innovative approaches, impacting multiple functions and/or overall business results with the division or department. Responsibilities may include promotion, interpretation of a variety of programs, assessment of applications, monitoring of client files and program status, and provision of information related to program management.

Primary Accountabilities

• Focus on Workplace Occupational Health and Safety files from within the province as a priority
• Assist in managing projects and initiatives based on program needs
• Use case management systems and other established management processes, procedures, and protocols.
• Assist in the review and assessment of applications, preparation, evaluation, and award of counselling grants to clients.
• Follow existing procedures to support the operation of the programs.
• Review counsellor applications in request to become approved counsellors.
• Coordinate and prepare documentation, communications for review and approval, while following up on pending issues.
• Track and report status of applicant and client files, projects, and programs.
• Produce accurate reports by collecting data from a variety of sources and inputting the data into standardized formats.
• Review program material to ensure all required information is captured.
• Coordinate Victim Impact Statement Travel Fund agreements.
• Support internal/external communication in responding to queries and issues from clients and counsellors, providing guidance and clarification regarding programs.

Qualifications and Experience

To be considered for this opportunity, you have a bachelor's degree in a related field and at least one year of experience in client services in the community, with specialized exposure to the criminal justice and/or counseling fields (or an acceptable equivalent). You are effective at managing and prioritizing a heavy workload effectively with excellent case management skills. You also have strong organizational skills, and you undertake delegated tasks and work independently. Your competency in mediating complaints and proactively identifying and addressing the needs and concerns of program users is important in this role.

In addition to your strong communication and interpersonal skills, you listen proactively and understand the perspectives of others. Your expertise allows you to work effectively with various stakeholders while developing program plans, reviewing and updating programs, and assisting with program evaluation.

The following would be considered assets: Experience working with victims of crime; Understanding of first-voice, trauma-informed and intersectional service delivery approaches; Previous program coordination experience; Knowledge of applicable government legislation (i.e., Victims Rights and Services Act, Criminal Code of Canada, Nova Scotia Workplace Occupational Health and Safety Act, and the Canadian Victims Bill of Rights).

Equivalency

Include, but not limited to:

• Master's degree in a related field
• Two-year diploma and three years of related work experience
• Five years of related experience without any post-secondary education

Applicants relying on education and experience equivalencies must demonstrate such equivalencies in their application.

Benefits

Based on the employment status and union agreement, the Government of Nova Scotia offers its employees a wide range of benefits such as a Defined Benefit Pension Plan, Health, Dental, Life Insurance, General illness, Short and Long Term Disability, Vacation and Employee and Family Assistance Programs.

Working Conditions

• May be required to work overtime on occasion
• Majority of time is spent in a comfortable office setting
• Some site visits as required

Additional Information

This is a TERM employment opportunity with an anticipated end date of November 7, 2025. The appointment status (‘term’, ‘temporary’ or ‘casual’) is dependent on the start date of the successful candidate.

What We Offer

• Career Development where you have access to career guidance, tools, resources, and ongoing training for every stage of your career
• Engaging workplace. Our Employees feel valued, respected, connected, and tuned in. We have forward-thinking policies and strategies
• Countless career paths
• Department Specific Flexible working schedules