Program Coordinator - International

In order to ensure your application is received by NAIT for thorough review and consideration, please apply directly through our Careers site at www.nait.ca/careers.

Please Note: This is a temporary position ending on or before January 2027 with the possibility of extension.

The Program Coordinator is a resource for international student applicants and current NAIT international students. This is a professional position that provides clear and accurate explanations of NAIT policies, processes, and resources to assist students in achieving future career goals through their education choices. This position engages students in the academic planning process and helps students understand how the plans affect their academic and life aspirations. The incumbent will review applications to non-credit programs and make sound decisions about admission.

This position assesses individual student scenarios and recommends appropriate options and additional services that will satisfy NAIT requirements and meet international students' specific needs. The scope of this position is broad, spanning programs and services unique to international students. This position has detailed knowledge of NAIT non-credit programs, pathways, policies, processes, and services and is expected to handle student inquiries independently and thoroughly and ensure Citizenship and Immigration status. This position works in an environment that will typically have peak times of high volume.

Key Responsibilities:

1. This position uses considerable judgment daily to determine how best to advise international students while also considering both Canada immigration policy and law, and NAIT's business objectives.
2. Daily support for prospects, applicants, and current students in the non-credit programs by answering inquiries and providing accurate advice that is compliant with IRCC regulations.
3. Evaluate the urgency of student situations and lay out the appropriate steps to meet the urgency.
4. Assess individual situations and recommend how to access appropriate program, admission requirements, course, financial, and immigration requirements.
5. Make recommendations and decisions about how to resolve students' challenges and requests with minimal direction.
6. Assist with recruiting students to non-credit programs.
7. Provide feedback and insights regarding the admission process and program setup contributing to consistent improvement.
8. Liaise with other departments as needed to obtain information and support applicants and students.
9. Ability to prioritize many tasks simultaneously that will be time-sensitive.
10. Exercise originality in providing insight into the program's processes and policies - this is a new program at NAIT, so they will be required to report regularly and contribute to continuous process improvements.

Skills & Abilities:

1. This position is required to have detailed knowledge of Canada immigration policy - particularly, study permits and post-graduate work permits.
2. A high level of intercultural competency.
3. Detail-oriented.
4. Works independently while consulting as needed with adjacent departments (i.e., ITS, Customer Success, Recruitment).
5. Ability to apply considerable judgment daily to determine how best to advise international students while also considering both Canada immigration policy and law, and NAIT's business objectives.
6. Has detailed knowledge interpretation, and daily application of the following: Federal Immigration, Refugees, and Citizenship Canada Regulations and procedures, pertaining to study permits and post-graduate work permits in Canada.
7. Employs a high degree of initiative and independent judgment.
8. Effective communication skills - both written and oral with particular knowledge and experience with international students or newcomers to Canada.

Qualifications:

1. Valid Regulated International Student Immigration Advisor (RSIA) license.
2. 1-3 years of experience working with newcomers and/or international students. A combination of experience and education will be considered.
3. Bachelor's degree in business, arts, education, or social sciences.
4. Higher education experience is considered an asset.
5. Additional languages to English or experience working or studying overseas is an asset.
6. Applicants with education credentials earned outside of Canada should have their credentials evaluated by World Education Services or the International Qualifications Assessment Service (IQAS).

Remuneration:

$82,189.64 - $108,866.96 annually, plus a comprehensive benefits package. (Classification - Admin Specialist - O19).

Please submit a resume and cover letter to be considered for this opportunity.

About NAIT

We are proud to have been named one of Alberta's Top Employers for 13 consecutive years. Being part of a community that makes a difference in the lives of students, staff, industry clients, and partners, NAIT's culture reflects our shared values of respect, collaboration, celebration, creativity, and accountability.

People are what make NAIT great, and we prioritize the employee experience. We offer benefits and unique perks focusing on health and wellness, work-life balance, recognition, and professional and personal growth. In addition to excellent vacation time, we offer paid time off between Christmas and New Year's.

NAIT supports a flexible work environment, enabling staff to request approval for on-campus, off-site, or hybrid work arrangements based on the nature of the role. Please note that remote positions require employees to reside within Canada.

NAIT is committed to fostering an environment that supports equity and cultivates inclusion through our Equity, Diversity, and Inclusion Strategy. We are a proud partner of the Canadian Centre for Diversity and Inclusion and Pride at Work Canada. While we encourage all qualified applicants to apply, only those being considered will be contacted. If you require any accommodations, please connect with us at careers@nait.ca.

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