Program Coordinator

Department Alberta School of Business - Undergraduate Office
Salary range $51,821.52 to $70,382.74
Hours per week 35
Grade 8
Posted date November 15, 2024
Closing date November 28, 2024
Position Type Full Time - Operating Funded

Description

This position is a part of the Non-Academic Staff Association (NASA).

This position offers a comprehensive benefits package which can be viewed at: Faculty & Staff Benefits.

Location - This role is hybrid with a mix of remote and in-person. Work primarily takes place at North Campus, Edmonton.

Working at the University of Alberta

The University of Alberta acknowledges that we are located on Treaty 6 territory, and respects the histories, languages and cultures of First Nations, Métis, Inuit and all First Peoples of Canada, whose presence continues to enrich our vibrant community.

The University of Alberta is a community of knowledge seekers, change makers and world shapers who lead with purpose each and every day.

Your work will have a meaningful influence on a fascinating cross-section of people — from our students and community members, to our renowned researchers and innovators.

Working for the Alberta School of Business

The Alberta School of Business is one of the world's leading institutions in business education and research and is the first and longest continually accredited business school in Canada. We are dedicated to fostering a welcoming and supportive environment where every student has the opportunity to thrive and reach their full potential.

At the Alberta School of Business, you'll be part of a dynamic and forward-thinking community that values collaboration, inclusivity and continuous growth.

Position Summary

Reporting to the Manager, Undergraduate Office, the Program Coordinator provides front-line advising for current Bachelor of Commerce students and is responsible for the accurate delivery of information about academic requirements, deadlines, resources, and university and faculty procedures and policies.

Duties

• Academic Administration
  • Oversees the class schedule for the area. Review the previous year's schedule to create a master plan for the upcoming year.
  • Monitors and verifies enrolment numbers for individual courses.
  • Supports requests for deferred exams, course withdrawals, course overload requests, blocking registration, grade changes, and major/minor changes.
  • Uses Campus Solutions to problem-solve and troubleshoot errors in the course schedule.
  • References policy and procedure information to solve issues or concerns.
  • Coordinates, reviews, edits, and submits all official additions/deletions/changes to the area's sections of the University Calendar.
  • Updates class restrictions and coding in Campus Solutions.
• Program Operations
  • Maintains accurate records of student interactions, student-related decisions and/or actions taken.
  • Creates and maintains spreadsheets and databases.
  • Prepares ad-hoc reports on the program.
  • Maintains program records.
  • Provides administrative support for standing and special meetings. Coordinates documents and agendas.
• Communications
  • Acts as the first point of contact for the Undergraduate Program.
  • Responds to specific inquiries about the program from students, faculty, and staff.
  • Manages correspondence for the Undergraduate Program. Reviews and prioritizes daily incoming correspondence.

Minimum Qualifications

• Post-secondary degree or diploma is required with three to four years' experience in a service-centred environment, preferably post-secondary.
• Excellent computer skills including proficiency in the use of databases, spreadsheets, and word-processing software.
• Excellent communication (oral and written), interpersonal, organizational and problem-solving skills.
• Ability to multi-task and set priorities with attention to detail and accuracy.
• Ability to work independently as a key member within a student service office focused on excellent customer service.
• Excellent attention to detail.

At the University of Alberta, we are committed to creating an inclusive and accessible hiring process for all candidates. If you require accommodations to participate in the interview process, please let us know at the time of booking your interview.

We thank all applicants for their interest; however, only those individuals selected for an interview will be contacted.

The University of Alberta is committed to an equitable, diverse, and inclusive workforce. We welcome applications from all qualified persons.

Note: This opportunity will be available until midnight November 28, 2024, Edmonton, Alberta local time.