Program Assistant Friends of Seniors

Catholic Charities Archdiocese of New York

Sault Ste. Marie

Job description

Description

Summary:

Provides support as directed for all FOS programs and services. Includes coordination of volunteers for transportation to non-emergency medical appointments; assistance with grocery shopping; visiting/keeping company with isolated, lonely seniors; telephone reassurance; respite for primary caregivers; referrals to other agencies and/or organizations.

Essential Duties and Responsibilities:

Provides outreach as assigned throughout the county.
Acts as ambassador for ALL CCCSDC programs and services at trainings, forums, meetings, etc.
Stays current on available resources for seniors, trends, and interventions.
Helps recruit, engage, train, and maintain all documentation for volunteers.
Ensures all safety protocols are communicated and followed.
Assists with screening potential new clients for services.
Maintains current and accurate documentation of services provided, including at least daily updates in Assisted Rides.
Matches volunteers and schedules transportation.
Matches volunteers and schedules in-house support (shopping, visiting, respite, telephone reassurance).
Provides admin office oversight - processes mail daily, maintains spreadsheets of cancelled appointments, creates supplies orders, sets up a client birthday card list quarterly.
Assists with mailings - "Welcome" letters and rules for clients, applications and volunteer materials, donor acknowledgements, fundraiser "Asks", etc.
Provides ongoing direct services by driving clients to appointments as scheduled.
Other tasks as directed to ensure FOS excels.

This is a non-exempt, hourly position. The hourly pay range is: $20.88 - 23.00.

Position Type and Expected Hours of Work: This is a full-time position 9.00 am to 5.00 pm, Monday through Friday. On-call evening and weekend hours as needed.

Working Conditions and Physical Demands:

Ability to remain stationary at a workstation and use a computer.
Must be able to meet clients at their home or other off-site locations (e.g. Drs offices, hospitals, clinics).

Qualifications:

High school diploma.
Experience in social service, health care or similar field a plus.

Skills, Licenses and/or Competencies:

Bi-lingual a plus.
Access to a car, valid driver's license required.
Excellent interpersonal, organizational, writing and telephone skills. Proficiency with MS Office suite, especially Excel and Outlook.
Ability to maintain client databases - including Assisted Rides program. Ability to work well independently as well as part of a team.
Ability to engage with, and assist, individuals in crisis.
Must be comfortable serving low income, disenfranchised and/or homeless populations and seniors of all religions, in a way consistent with CCCSDC culture.