Program Assistant - (212729)

In accordance with the Vision, Purpose, Values, and strategic direction of the Vancouver Island Health Authority (Island Health), patient and staff safety is a priority and a responsibility shared by everyone; as such, the requirement to continuously improve quality and safety is inherent in all aspects of this position.

Reporting to the Coordinator, Administrative Services, the Program Assistant provides support to a range of Programs within Mental Health and Substance Use, projects and initiatives. Performs a variety of clerical and administrative duties such as managing Psychiatrist and/or clinical team appointment bookings with clients; maintaining files; typing letters and tables and data entry; photocopying; setting up meetings and taking minutes.

Utilizes a variety of personal computer application software such as Excel, Access, Word, Power Point and related desktop publishing and graphics software to format/design, run and maintain correspondence, reports, procedure manuals, surveys, newsletters, web pages, communications, databases, and spreadsheets from rough draft or as directed. Gathers and compiles information as required, such as client information and statistics. Researches, organizes, and summarizes information for reports.

QUALIFICATIONS: Education, Training And Experience

• Grade 12 graduation.
• Office Administration Certificate including courses in word processing, spreadsheet and database software.
• Three (3) years recent related administrative or secretarial experience in a similar environment.
• MHSU experience required.
• Or an equivalent combination of education, training and experience.

Skills And Abilities

• Ability to type 60 wpm.
• Demonstrated skills in MS Office, including Word, Excel, Outlook and PowerPoint.
• Ability to communicate effectively, both verbally and in writing.
• Ability to apply knowledge of office practices and procedures.
• Ability to operate related equipment.
• Ability to plan, organize and prioritize.
• Business writing skills.
• Ability to establish and maintain rapport with Psychiatrists and clinicians.
• Knowledge of general office procedures.
• Ability to analyze and resolve problems.
• Physical ability to carry out the duties of the position.