Program Assistant

Association for New Canadians is a non-profit, community-based organization dedicated to the provision of settlement and integration services for immigrants and refugees.

Job Title: Program Assistant

Location: St. John’s, NL

Position Type: 1 full-time position

Closing date: Until filled

The Program Assistant is responsible for providing administrative support to ensure the efficient operation of the team. The incumbent will provide support to team members through a variety of tasks related to organization and communication and will ensure that these tasks are completed in an efficient and timely manner.

Roles and Responsibilities:

• Coordinating and supporting program volunteers
• Coordinating and supporting interpreters and translation services
• Creating and distributing project materials, including flyers, brochures, and handouts
• Responding to client inquiries and providing information and assistance
• Maintaining, managing, and organizing client records and files as well as immigration documents and other important paperwork
• Assisting with coordinating and scheduling workshops and events
• Answering and directing phone calls, emails, and other correspondence
• Assisting with sorting mail and other deliveries for clients
• Scheduling and coordinating meetings, appointments, and travel arrangements
• Assisting with ordering and maintaining office supplies and equipment
• Providing administrative support to settlement counselors and other staff members/departments as needed
• Maintaining databases and other digital records
• Coordinating and scheduling settlement services, such as language classes and employment counseling
• Working closely with other teams at ANC to deliver all of the above services

Qualifications and Experience:

• Diploma in Office Administration (equivalencies will be considered)
• Front-line customer service experience
• Ability to effectively engage with a variety of stakeholders, both internal and external
• Strong interpersonal and communication (both written and oral) skills
• Knowledge of specific issues facing refugees and immigrants
• Ability to multitask, meet deadlines, and work in a fast-paced environment
• Knowledge of Microsoft Office Suite
• Ability to speak a second language is an asset

Conditions of Employment:

• Legal authorization to work in Canada
• Flexible to work outside of core hours (Monday-Friday, 9:00am - 5:00pm)
• Position is subject to a satisfactory Criminal Record Screening and Vulnerable Sector Check from the Royal Newfoundland Constabulary

How to Apply:

Please upload a cover letter and resume as one PDF or MS Word document to this link.

Association for New Canadians is committed to the advancement of Equity, Diversity and Inclusion. We believe that diversity in our team is a key pillar in the work we do and invite all candidates to discuss their specific skill sets and experience. We will work with qualified applicants to provide reasonable accommodation upon request to facilitate this recruitment process.

Visit us online at: www.ancnl.ca.